Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, simple and cost effective. Served me well for my first year of car insurance as a student whilst offering a competitive renewal quote. Smart miles is a superb way of being rewarded for smart driving. Not too strict and easy to monitor your progress. Highly recommend especially to students like me.”

Helpful Report

Posted 7 years ago

“I have been with hastings direct for 5 years, and have not received the customer care as well as satisfaction that I should have. They have a scoring system that does not benefit the customer if they have done well throughout the year. Usually if no claims are made throughout the year the insurance would go down by a reasonable amount! Well not with smsrtmiles (it's little to nothing). The only reason why I am still with them at the moment is because my insurance is a reasonable amount due to MY loyalty as a customer.”

Helpful Report

Posted 7 years ago

Hi, our scoring system is based on a score out of 100, with those closest to a full 100 score receiving the largest discounts. Please contact our SmartMiles customer service team if you would like to receive coaching on how to improve your score. ~Connor

Posted 6 years ago

“Great renewal quote, thank you”

Helpful Report

Posted 7 years ago

“Terrible experience with this insurer. After being involved in an accident I received horrendous communication, no consistency amongst staff, appalling customer service throughout my claim and unjustified delays (due to no communication and simply no follow up procedures). After battling for months for my settlement, it took half a year to be paid because of simple errors week after week which could have been avoided.”

Helpful Report

Posted 7 years ago

Hi, I am very sorry to see you had issues regarding your SmartMiles policy. We will be sure take your feedback on and look to improve in the future. ~Connor

Posted 6 years ago

“They fitted my black box quickly and it hasn't interfered with my driving experience. It has really helped to reduce my renewal cost dramatically.”

Helpful Report

Posted 7 years ago

“takes too long to answer i was placed on hold 30 minutes before i even spoke to anybody, renewed my car insurance then they charged me ?50 to cancel it when i told them i didnt want to renew, then charged another ?30 im not even sure why.”

Helpful Report

Posted 7 years ago

Hi Katie, I do apologise for the call waiting time, we're working hard to reduce it as fast as possible. For clarity on our fees, just get in touch on?01733 308 380 and we'll be happy to explain more ~Joe

Posted 6 years ago

“The acceleration data being recorded is just not right. Even when accelerating VERY slowly and risking annoying other drivers in the process, my score is staying below 50. It seems this is a real scam because the braking score is high and I know I have had to brake sharply a couple of times in traffic.”

Helpful Report

Posted 7 years ago

“crappest insurance company going. Long story short i got the policy in March this year on a fiat 500, thought it was insanely cheap considering im 19 its harder to get insurance for a good price. I changed my vehicle two months after to a vauxhall corsa, went up by £690 over monthly instalments. So my payments went up from £110, to £145. I changed my address and job title online, it said i was due a refund of almost £1000. But then i received an email saying my payments had gone up. They changed my details WITHOUT my permission which is illegal. from £145, it went to: £164 £175 £194 £203 £240 £303 £404!!!!! which is ridiculous. I made two changes that was suppose to be refunded but yet payments went up to this stupid amount, making just 8 months insurance cover £3232!!!!!!!!!!! I could get a BMW 3.0 Sport for that price!!! bloody scams. along with this, i didn't receive the black box as they lost it in transit, and cancelled my policy because it was apparently my fault that the box didn't come. So i had no insurance for almost a month, as well as loosing my previous job because of this. So as a result of all this crap, when my insurance was reinstated finally after ringing 34430505 times and having my phone bill go up by £200+!!!! A month later, i rang and asked about cancellation fees as obviously i could not afford £404 i'm a 19 year old girl and have only just got out of education!!! I was told there's a cancellation fee of £45, and a non refundable box fee, which i was fine with, but then received a letter stating i owe £1700 for ' on cover insurance fees!!!!!!' However, ive rang and rang to try and get them to sort out this fake scamming figure. And i spoke to a lovely lady called ' DENNELVA'. She is the ONLY person who has helped me, kept her promise, and made me calm. To this point i was going to sue and take the company to court. Really really need to stop scamming younger people, just because we are young and haven't been driving for long does not give them the right to put prices up, scam us and steal our only bit of money. There's older people out there that are worse drivers, and cause more accidents if you look at the ratio between young driver incidents, and elderly people, it will roughly be the same! so why don't their insurance costs get put up as much as ours?”

Helpful Report

Posted 7 years ago

“utterly incompetent and indifferent customer service! One of the guys on the phone service haggles like a south asian street trader and it took 3x 40 minute phone calls to get sense from then when changing car shortly before annual renewal! They forgot to arrange black box fitting to new car (their euphemism - issues connecting with the engineers) then demanded it be fitted at a time that meant changing other plans. No acknowledgement of complaint letters. Overall I'd recommend people stay away rather than use them”

Helpful Report

Posted 7 years ago

“fantastic product. As long as you drive safely then no issues. Promoting safe driving across the uk”

Helpful Report

Posted 7 years ago

“I really like Hastings smart miles as they enable me to become a better driver from the driving score ratings. I am able to renew my policy at lower rates incomparison to other insurers. I really do wish I improve my score and gain a better insurance quote next year, each rating is explained so you can know what to improve exactly such as time of day has specific hours which should be avoided as they are the hours drivers are most likely to cause an accident 10pm-5am.”

Helpful Report

Posted 7 years ago

“No decent communication with helping their clientele.”

Helpful Report

Posted 7 years ago

Hi Alannah, Thanks for leaving your review and feedback, I'm sorry you didn't get the level of communication you expected. If you want to discuss any aspect of your cover, please don't hesitate to get in touch on?01733 308 380 ~Joe

Posted 6 years ago

“Due to a system error, my policy was renewed when I asked for it not to be renewed. 2 days after I got a letter to say my policy had been cancelled, the money was taken out of my account. As I had already paid for car insurance with another provider, this meant I had paid 2 lots of car insurance at over ?400 each which could have put me in serious financial difficulty. Contacted customer services who refunded me the money, but not impressed with what has gone on. The review also says 'thanks for renewing' - well I haven't renewed so that's a load of rubbish! Also the black box system is fine but it seems that if you were out at 10.01pm one evening you had a score of 0 in the time of day section for that day. Surely it would be better to have a graded system due to the time e.g. 75% for 10-11pm, 50% for 11-12pm, 25% for 1-2pm etc - like all of the other measuements taken. Also would have been charged ?90 to remove the box which I think is a bit unfair due to the fact that it had to be fitted for the policy to go ahead.”

Helpful Report

Posted 7 years ago

Hi,? Thank you very much for your feedback, I am sorry to hear the policy was renewed by accident but I'm glad that it has been resolved without you having financial worries. As the renewal thanks is automatically set to go out unfortunately you received that as well, apologies ~Joe?

Posted 6 years ago

“Steer well clear!”

Helpful Report

Posted 7 years ago

“Quick, easy insurance with all the cover wanted. Excellent price.”

Helpful Report

Posted 7 years ago

“Easy transaction, good price.”

Helpful Report

Posted 7 years ago

“Best advice ever from customer service and case handlers. After the car was written off, got the money at the same amount as the price of the car. The insurance I've got was also surprisingly cheaper this year compared to last year although having such an accident. Would definitely recommend.”

Helpful Report

Posted 7 years ago

“Cancelled my insurance! For the next two years you still took your premium without my consent and without and auto re real agreement signed by the card holder who might I add was bot the insurance holder!”

Helpful Report

Posted 7 years ago

Hi Luke, I'm sorry to see this - hopefully it's been corrected but if you do still need assistance please get in touch on?01733 308 380 ~Joe?

Posted 6 years ago

“The policy was auto renewed and my card debited without my prior consent. I had to contact Hastings to get the policy cancelled and funds repaid to my card.”

Helpful Report

Posted 7 years ago

Hi, Thank for the review, I'm sorry to see you didn't want to renew. We do provide notification in writing 30 days in advance of auto-renewal and make you aware the card will be debited. The letter also provides the means to cancel or change the card just so you're fully aware of your options. We do refund renewals should they be completed and not wanted after the fact as well of course ~Joe ?

Posted 6 years ago

“The email I've received asking to leave a review states I've purchased on the 16th of August. I don't know exactly what this is, presumably car insurance renewal, though I have received no other confirmation or receipt of this. I contacted the company via phone to ask to renew my insurance, but to pay monthly. The information the phone operator had was not completely correct and, though he said my request would not be a problem. I received another email not long after the phone call, warning that if my insurance was not paid in full it would be cancelled. I have sent an email following this to enquire what exactly is happening, but not received a reply as of yet (though I understand there is a usual delay with emails and do not expect an immediate response). At this moment in time I'm left unsure if I have insurance or not. I don't know it it is related to a computer error or a person error, but is overall disappointing and I am likely to use a different provider, whom I feel will be more reliable.”

Helpful Report

Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews