Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,013 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“No nonsense, customer first service. Protected me well in an accident with a drunk driver and didn't mess me about. Clear and honest.”

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Posted 8 years ago

“Understaffed, have rung many times at different times of the day and have always been waiting to get through for 15 mins atleast, but staff they have are good”

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Posted 8 years ago

Hello,? I'm sorry to hear about the wait you've had when trying to contact us. We appreciate the feedback regarding this as we explore methods to get to your call in a more timely manner. I'm happy to hear however that the service you received was satisfactory -Theo

Posted 6 years ago

“everything was done to time and date.”

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Posted 8 years ago

“Easy to deal with!Can keep an eye on how your driving is being rated,only problem is so hard to get a gold rating,think they are too strict.”

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Posted 8 years ago

“At first I got a quote of £128.40 per month online, then it said the website was down when I clicked to purchase that quote.. how convenient. I rang them up and they tried to charge me £200 until I said that it was disgusting and a scam. Soon after the guy on the phone suggested me starting my insurance a few days later and bingo.. guess what the quote was £128.40. Easy enough to get set up with them, very easy to install their black box but don't expect any support from them with anything. Three months after me driving my car some idiot pulled out of a lay by on a national speed limit and slammed into the side of my car and caved in the passenger door and broke my rear wheel axel - complete loss/write off. They rang me up and the only thing they said was to go through the third party's insurance phone line, not very helpful. I wasn't asking for compensation from them but a bit of advice and guidance (As a young driver) in what to do after a crash would have been appreciated. When I sent a complaint the only thing they said was that they followed the right procedure and it's not down to them to come to inspect my car. I was left 8 weeks without knowing what's happening with my car as the other driver was foreign, had a fake number and ignored all letters sent to him. Other than this using their black box is annoying - they say they don't have a curfew but I got home at 10:30pm once and my rating for Time of Day dropped from 100 to 50.. disgusting. I have sent emails asking why this has dropped so much and they have ignored me. I'm now in the process of getting a new car and can't wait to see what admin fees they'll try and charge me..”

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Posted 8 years ago

“I would definitely recommend smart miles. Great way to get cheaper insurance and motivates new drivers to drive responsibly. I had no problems with the black box although I didn't like the curfew times. I thought having to be parked up at around half 10 was a bit unreasonable, other than that you can't fault them.”

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Posted 8 years ago

“Excellent, no hassle insurance. After my first year I received a sizeable discount and renewed with them”

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Posted 8 years ago

“Very good service, simple and cost effective. Served me well for my first year of car insurance as a student whilst offering a competitive renewal quote. Smart miles is a superb way of being rewarded for smart driving. Not too strict and easy to monitor your progress. Highly recommend especially to students like me.”

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Posted 8 years ago

“I have been with hastings direct for 5 years, and have not received the customer care as well as satisfaction that I should have. They have a scoring system that does not benefit the customer if they have done well throughout the year. Usually if no claims are made throughout the year the insurance would go down by a reasonable amount! Well not with smsrtmiles (it's little to nothing). The only reason why I am still with them at the moment is because my insurance is a reasonable amount due to MY loyalty as a customer.”

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Posted 8 years ago

Hi, our scoring system is based on a score out of 100, with those closest to a full 100 score receiving the largest discounts. Please contact our SmartMiles customer service team if you would like to receive coaching on how to improve your score. ~Connor

Posted 6 years ago

“Great renewal quote, thank you”

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Posted 8 years ago

“Terrible experience with this insurer. After being involved in an accident I received horrendous communication, no consistency amongst staff, appalling customer service throughout my claim and unjustified delays (due to no communication and simply no follow up procedures). After battling for months for my settlement, it took half a year to be paid because of simple errors week after week which could have been avoided.”

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Posted 8 years ago

Hi, I am very sorry to see you had issues regarding your SmartMiles policy. We will be sure take your feedback on and look to improve in the future. ~Connor

Posted 6 years ago

“They fitted my black box quickly and it hasn't interfered with my driving experience. It has really helped to reduce my renewal cost dramatically.”

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Posted 8 years ago

“takes too long to answer i was placed on hold 30 minutes before i even spoke to anybody, renewed my car insurance then they charged me ?50 to cancel it when i told them i didnt want to renew, then charged another ?30 im not even sure why.”

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Posted 8 years ago

Hi Katie, I do apologise for the call waiting time, we're working hard to reduce it as fast as possible. For clarity on our fees, just get in touch on?01733 308 380 and we'll be happy to explain more ~Joe

Posted 6 years ago

“The acceleration data being recorded is just not right. Even when accelerating VERY slowly and risking annoying other drivers in the process, my score is staying below 50. It seems this is a real scam because the braking score is high and I know I have had to brake sharply a couple of times in traffic.”

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Posted 8 years ago

“crappest insurance company going. Long story short i got the policy in March this year on a fiat 500, thought it was insanely cheap considering im 19 its harder to get insurance for a good price. I changed my vehicle two months after to a vauxhall corsa, went up by £690 over monthly instalments. So my payments went up from £110, to £145. I changed my address and job title online, it said i was due a refund of almost £1000. But then i received an email saying my payments had gone up. They changed my details WITHOUT my permission which is illegal. from £145, it went to: £164 £175 £194 £203 £240 £303 £404!!!!! which is ridiculous. I made two changes that was suppose to be refunded but yet payments went up to this stupid amount, making just 8 months insurance cover £3232!!!!!!!!!!! I could get a BMW 3.0 Sport for that price!!! bloody scams. along with this, i didn't receive the black box as they lost it in transit, and cancelled my policy because it was apparently my fault that the box didn't come. So i had no insurance for almost a month, as well as loosing my previous job because of this. So as a result of all this crap, when my insurance was reinstated finally after ringing 34430505 times and having my phone bill go up by £200+!!!! A month later, i rang and asked about cancellation fees as obviously i could not afford £404 i'm a 19 year old girl and have only just got out of education!!! I was told there's a cancellation fee of £45, and a non refundable box fee, which i was fine with, but then received a letter stating i owe £1700 for ' on cover insurance fees!!!!!!' However, ive rang and rang to try and get them to sort out this fake scamming figure. And i spoke to a lovely lady called ' DENNELVA'. She is the ONLY person who has helped me, kept her promise, and made me calm. To this point i was going to sue and take the company to court. Really really need to stop scamming younger people, just because we are young and haven't been driving for long does not give them the right to put prices up, scam us and steal our only bit of money. There's older people out there that are worse drivers, and cause more accidents if you look at the ratio between young driver incidents, and elderly people, it will roughly be the same! so why don't their insurance costs get put up as much as ours?”

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Posted 8 years ago

“utterly incompetent and indifferent customer service! One of the guys on the phone service haggles like a south asian street trader and it took 3x 40 minute phone calls to get sense from then when changing car shortly before annual renewal! They forgot to arrange black box fitting to new car (their euphemism - issues connecting with the engineers) then demanded it be fitted at a time that meant changing other plans. No acknowledgement of complaint letters. Overall I'd recommend people stay away rather than use them”

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Posted 8 years ago

“fantastic product. As long as you drive safely then no issues. Promoting safe driving across the uk”

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Posted 8 years ago

“I really like Hastings smart miles as they enable me to become a better driver from the driving score ratings. I am able to renew my policy at lower rates incomparison to other insurers. I really do wish I improve my score and gain a better insurance quote next year, each rating is explained so you can know what to improve exactly such as time of day has specific hours which should be avoided as they are the hours drivers are most likely to cause an accident 10pm-5am.”

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Posted 8 years ago

“No decent communication with helping their clientele.”

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Posted 8 years ago

Hi Alannah, Thanks for leaving your review and feedback, I'm sorry you didn't get the level of communication you expected. If you want to discuss any aspect of your cover, please don't hesitate to get in touch on?01733 308 380 ~Joe

Posted 6 years ago

“Due to a system error, my policy was renewed when I asked for it not to be renewed. 2 days after I got a letter to say my policy had been cancelled, the money was taken out of my account. As I had already paid for car insurance with another provider, this meant I had paid 2 lots of car insurance at over ?400 each which could have put me in serious financial difficulty. Contacted customer services who refunded me the money, but not impressed with what has gone on. The review also says 'thanks for renewing' - well I haven't renewed so that's a load of rubbish! Also the black box system is fine but it seems that if you were out at 10.01pm one evening you had a score of 0 in the time of day section for that day. Surely it would be better to have a graded system due to the time e.g. 75% for 10-11pm, 50% for 11-12pm, 25% for 1-2pm etc - like all of the other measuements taken. Also would have been charged ?90 to remove the box which I think is a bit unfair due to the fact that it had to be fitted for the policy to go ahead.”

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Posted 8 years ago

Hi,? Thank you very much for your feedback, I am sorry to hear the policy was renewed by accident but I'm glad that it has been resolved without you having financial worries. As the renewal thanks is automatically set to go out unfortunately you received that as well, apologies ~Joe?

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,013 reviews