Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Hastings has always been very responsive and caring for their customers.”

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Posted 8 years ago

“Do not take smart miles! I took put a policy and my box appeared to not work. The speed rating never moved from zero. I was issued my first warning as my drjver score was below 40 (due to speed score of zero) I notified Hastings direct who said they would look into it and get back to me..... they never did. However almost miraculously my speed rating began to move after the call. However subsequently my braking rating froze at zero. I was unable to move this and Hastings direct informed me my insurance was cancelled. I rang up their incredibly poor and incompetent customer service where I was passed around from person to person, none of which could review the score or my claims that the box was frozen. All they could say was that there was no official fault on the box therefore the cancellation is valid. I asked them to explain why I had a score of zero until I rang them up and no one could answer this. They refused to review the data and instead said I had an option to complain but this takes 8 weeks!!! My insurance policy is cancelled in 5 days! The whole process is poor. No one can access the information you need to discuss anything properly and the high and mighty department that review and cancels the policy cannot be contacted apparantly. Not even by their own customer service team. Absolute joke and avoid like the plague.”

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Posted 8 years ago

“Before i start, if there was an option to rate is a 0, i would have. Worst car insurance ever, a complete scam which cost me a lot of money. They tried to cancel my insurance the day after my first day under their insurance, of which I rang up as i drive completely fine and there is no issue with my driving, it was because my score had reached 9 from 100 in the space of 24 hours. When i rang i was greeted be a rude member of staff, who explained to me i had 200 miles to reach the score of 40 otherwise my insurance would be cancelled, to which she proceeded to tell me it was near impossible to raise my score to 40 or above. I then received a letter in the post which told me my insurance was going to be cancelled, i then called up again, once again greeted by a different rude member of staff, who was no help whatsoever. Shortly after that phone call i rang up in anger at how much of a scam this insurance is, and cancelled. A friendly lady then answered the phone and was very helpful, her name was Emily, if you call up i would ask for her, She helped me cancel and get away from you. This cost me just under £300 of my own money for what in effect is a couple of days insurance. DO NOT USE SMART MILES.”

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Posted 8 years ago

“keep better records as i phoned up to insure that my insurance would not automatically renew but you did it anyway.”

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Posted 8 years ago

Hi, Thanks for your review and feedback, I apologise if we've made a mistake with renewing your policy, I can appreciate that would be frustrating. I hope it's resolved now but if not just give the team a ring and we'll get it sorted ~Joe?

Posted 6 years ago

“Brilliant service, I have had my insurance considerably reduced by have a black box and abiding by highway rules”

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Posted 8 years ago

“Can be alot cheaper.. without a black box. Doesen't feel safe or secure having a tracker”

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Posted 8 years ago

Hi, the black box is a vital stipulation of all of our policies. We use GPS tracking to measure vital elements of the scoring. If the SmartMiles policy is not for you, we do have a wide range of other products on offer to you. ~Connor

Posted 6 years ago

“Very straight forward and easy, stress free”

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Posted 8 years ago

“It's great for a new driver and keeps track on your driving one thing I don't like is the fact that when you want to come off smart miles you have to pay to take the black box off your car”

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Posted 8 years ago

“Smartmiles is a brilliant company to go for when you're starting to drive as the insurance premium you pay is slightly less than most companies but if you're driving as you should be, having that little black box definitely pays off! Would recommend to any younger driver!”

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Posted 8 years ago

“Would recommend had no problems and insurance has dropped some what lower in second year of driving”

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Posted 8 years ago

“easy to deal with fast and efficient”

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Posted 8 years ago

“Poor service, spending 45 minutes on hold, writing an email to customer services no one bothering to reply, getting told different information every time I call, would not recommend”

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Posted 8 years ago

I am very sorry to see this. We always aim to deliver a fantastic customer experience, so it's disappointing to hear we have fallen short of these expectations. Thank you for taking the time to leave feedback. ~Connor

Posted 6 years ago

“all goes smoothly”

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Posted 8 years ago

“Everything was dealt with smoothly.”

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Posted 8 years ago

“They have given me a score of 37 then sent me a email to give me one weeks notice to improve my driving. I drove to the best of my abilities and to no avail my score continued to stay on 37. They have now cancelled my policy and told me to pay a £45 cancellation fee and a £210 telematics fee. I am so disheartened at the results that they have given me as i hardly ever speed and they have given me a 15 on my breaking score, which horrifies me. I would never recommend this company to anyone and it has put me off getting a black box in the future. I now cannot afford new insurance to put on my car until next summer as I am a student.”

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Posted 8 years ago

“fantastic and a great way to lower my insurance and improve my driving”

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Posted 8 years ago

“Yes I would buy car insurance with them again and have a black box as well.”

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Posted 8 years ago

“Helpful customer service! Some staff seem to have a 'can't be bothered' attitude, but others are more than helpful!”

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Posted 8 years ago

“""pathetic what a scam”

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Posted 8 years ago

“everything was easy to understand renewal was flawless would recommend to friends with confidence”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews