Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Helpful over the phone. Answered all my questions and explained it. All seem well drilled on the phone”

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Posted 8 years ago

“Saved a lot. Breaking score is really sensitive though.”

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Posted 8 years ago

“they didn?t want to know my issue when I rang and said they would ring me back another time”

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Posted 8 years ago

Hello, I'm sorry to hear that you didn't have the best customer experience with us. I hope that you got your call and the situation has now been resolved. Thank you for taking the time to leave a review with us -Theo

Posted 6 years ago

“Excellent service from start to finish and great discounts for my driving. Thanks”

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Posted 8 years ago

“Whenever I have had to contact them they have been great. Really friendly, helpful and quick.”

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Posted 8 years ago

“I would recommend them to other first time drivers :)”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“Very reasonably priced and easy to renew a policy. Would definately recommend!”

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Posted 8 years ago

“Was really unhappy with how much my car insurance went up when moving to a different city despite my car being left in a 24 hour security car park. Find it very limiting not being able to drive slightly past 10 and I feel on some occasions it should be acceptable if you have a valid reason. Would not recommend as a car insurance provider”

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Posted 8 years ago

Hi Tamsin, Sorry to see you had an additional premium to cover the car at your new address. You can drive after 10:00pm as we do not impose a curfew - it will simply decrease your time of day score? ~Joe?

Posted 6 years ago

“i think telling customers they was sending monthly payments to a third party company and also come out and service the boxes in the cars because I think mine is broken”

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Posted 8 years ago

Hi, if you have concerns over the functionality of your black box I would recommend contacting our SmartMiles team directly on?01733 308 380. ~Connor

Posted 6 years ago

“Easy to follow website for quote and purchase of car insurance.”

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Posted 8 years ago

“Provide a better customer service and respond to complaints emails. Act like you actually care about your customers and help resolve any issues that may occur. If this hadn't of escalated like it has I would have been giving 4 stars due to the smart miles box not being descriptive in each catagory. However I was happy with my renewal price.”

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Posted 8 years ago

Hi Amy, thank? you for taking the time to leave us your feedback and review. I'm sorry you had cause to complain but I hope it's been resolved and I am thankful you got a great renewal quote ~Joe?

Posted 6 years ago

“improve their transparency on their policy., The driving score has shown 0 for braking ever since the policy started . This was reported to Hastings but ignored. Also, score also doesn't average out. If you drive after 10pm then the score goes down but doesn't then average out over a period when the car isn't driven after 10.”

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Posted 8 years ago

Hi Beth, The rate of score movement is individually weighted to craft the right formula over a year and may not be immediately clear. We're always happy to talk to you and explain how to increase them though. Just get in touch and we can go through braking tips with you anytime ~Joe?

Posted 6 years ago

“Very helpful!”

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Posted 8 years ago

“Good quotes”

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Posted 8 years ago

“Absolute joke!!! My son's breaking score has never left 0 and now, after 10 months they have conveniently decided that his score is under 40 and will cancell his policy. It almost smacks of a scam!! Now having to pay £200 to have the telematics box removed!! DO NOT SIGN UP!!!!”

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Posted 8 years ago

“Very harsh marking on the SmartMiles box. I drove a return trip at around midnight and my “time of day” score immediately went down to 0 from 100. I was aware that my score would go down but to 0... I think that is a joke and I would not have gone to Hastings if I knew. My sister drives at night with MoreThan and does not get penalised remotely as much as I did.”

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Posted 8 years ago

“Great price never had problem with them been with them 3 years now”

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Posted 8 years ago

“Brilliant and much lower insurance this year”

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Posted 8 years ago

“The acceleration scoring is unfair.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews