Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An absolute joke just don't do it, in hindsight I would prefer to pay more and go with someone who has a sense of decency. I wish I found these reviews before I purchased a years worth of insurance. I had 2 2mile journeys in the past week and they judged it bad and have cancelled my policy as my driving is under 40 points. On top I am now being charged 210 pound for them to remove the black box and 45 pound cancellation fee... I am pretty sure they will just throw the box away after, if not I will demand to see proof it has been wiped for data security purposes and 45 pound cancellation when they are cancelling. Absolute joke”

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Posted 7 years ago

“GOOD PACKAGE AND SERVICE”

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Posted 7 years ago

“Competitive price and friendly agents to discuss issues with via old fashioned telephone”

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Posted 7 years ago

“Fantastic, rewards loyal customers couldn't find a better quote anywhere”

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Posted 7 years ago

“The advisor was able to answer my query and get it solved as quick as possible”

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Posted 7 years ago

“Excellent service and good price. Good online service to”

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Posted 7 years ago

“The renewal of my car insurance was dealt with by knowledgeable and friendly staff.”

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Posted 7 years ago

“Avoid at all costs”

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Posted 7 years ago

“Avoid at all costs!!”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“I would recommend Hastings to everyone. They deal with your problems straight away and they are very polite and helpful.”

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Posted 7 years ago

“My smart miles score didn't reset on a new year”

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Posted 7 years ago

Hi Rhia, Thanks very much for the review. I can confirm the score doesn't reset upon renewing and continues as you were ~Joe?

Posted 6 years ago

“Really quick and helpful”

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Posted 7 years ago

“The app works really well to give constructive feedback to my son about his driving. It really is like having an adult in the car driving with him and preventing him from driving like... a 19 year old! Now he had 2 years no claims bonus and Hastings Direct helped this to happen. Five Stars”

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Posted 7 years ago

“By having the box it bought the renewal cost down below half.”

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Posted 7 years ago

“Hastings has always been very responsive and caring for their customers.”

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Posted 7 years ago

“Do not take smart miles! I took put a policy and my box appeared to not work. The speed rating never moved from zero. I was issued my first warning as my drjver score was below 40 (due to speed score of zero) I notified Hastings direct who said they would look into it and get back to me..... they never did. However almost miraculously my speed rating began to move after the call. However subsequently my braking rating froze at zero. I was unable to move this and Hastings direct informed me my insurance was cancelled. I rang up their incredibly poor and incompetent customer service where I was passed around from person to person, none of which could review the score or my claims that the box was frozen. All they could say was that there was no official fault on the box therefore the cancellation is valid. I asked them to explain why I had a score of zero until I rang them up and no one could answer this. They refused to review the data and instead said I had an option to complain but this takes 8 weeks!!! My insurance policy is cancelled in 5 days! The whole process is poor. No one can access the information you need to discuss anything properly and the high and mighty department that review and cancels the policy cannot be contacted apparantly. Not even by their own customer service team. Absolute joke and avoid like the plague.”

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Posted 7 years ago

“Before i start, if there was an option to rate is a 0, i would have. Worst car insurance ever, a complete scam which cost me a lot of money. They tried to cancel my insurance the day after my first day under their insurance, of which I rang up as i drive completely fine and there is no issue with my driving, it was because my score had reached 9 from 100 in the space of 24 hours. When i rang i was greeted be a rude member of staff, who explained to me i had 200 miles to reach the score of 40 otherwise my insurance would be cancelled, to which she proceeded to tell me it was near impossible to raise my score to 40 or above. I then received a letter in the post which told me my insurance was going to be cancelled, i then called up again, once again greeted by a different rude member of staff, who was no help whatsoever. Shortly after that phone call i rang up in anger at how much of a scam this insurance is, and cancelled. A friendly lady then answered the phone and was very helpful, her name was Emily, if you call up i would ask for her, She helped me cancel and get away from you. This cost me just under £300 of my own money for what in effect is a couple of days insurance. DO NOT USE SMART MILES.”

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Posted 7 years ago

“keep better records as i phoned up to insure that my insurance would not automatically renew but you did it anyway.”

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Posted 7 years ago

Hi, Thanks for your review and feedback, I apologise if we've made a mistake with renewing your policy, I can appreciate that would be frustrating. I hope it's resolved now but if not just give the team a ring and we'll get it sorted ~Joe?

Posted 6 years ago

“Brilliant service, I have had my insurance considerably reduced by have a black box and abiding by highway rules”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews