Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was shocking, taking money out of an account that they didn't have permission to use after being told not to renew the policy. We cancelled the policy before the renewal and you still took the money.”

Helpful Report

Posted 8 years ago

Hi,?I am sorry to read about the issue you had, if it needs looking into still please don't hesitate to get in touch on 01733 308 380 and we will be happy to investigate for you?~Joe?

Posted 6 years ago

“Good Service and competitive prices for a young driver.”

Helpful Report

Posted 8 years ago

“This company puts young drivers first! This is my fourth year being insured with them. My insurance went down by two thirds after the first year! I also like to see my driver rating and find their communication brilliant if you have an issue with the smartbox collecting data. I have just replaced my car and they were so helpful with the process of changing over my insurance. If you don't mind having a smart box, I would definitely recommend.”

Helpful Report

Posted 8 years ago

“Quick and easy to renew - I was dubious about whether my rating would have an impact on my renewal price but I was very pleasantly surprised as it was cut by 2/3!! Good to know my safe driving paid off ?”

Helpful Report

Posted 8 years ago

“They have dashboard checking system and it helps me a lot”

Helpful Report

Posted 8 years ago

“I liked being able to track my journeys and travel times as well as the safety of knowing that if my car was stolen there was a tracker in the car and that if I was in a severe accident it would automatically call an ambulance to my location. Another thing I really liked was when someone went into the back of my car it was automatically reported and I got a call the next day regarding it and if I wanted to continue with a claim against the other driver. I did and everything was handled for me and I even got a great courtesy car. The only issue I did have was that the score system of my driving seemed to be really low on my accelerating and I have driven with many people and I have asked them if I accelerate too quickly and I haven't had a complaint. One of my friends is also with Hastings and he has the same issue. Luckily as the rest of my score were great it didn't affect my discount when I renewed. This was my first year of insurance and was much cheaper then anywhere else and when it came to renewing my price then dropped by 65% which is massive and I was really pleased. Overall great insurance and couldn't really ask for much better.”

Helpful Report

Posted 8 years ago

“""Same as ALL the other reviews, been driving for 6 weeks on this insurance and they are cancelling my cover due to 'time of day' score being 0 leading to overall score being 38. Absolute scam, contacting them is very difficult as well as they are constantly passing you on to another 'advisor'. It;s worth spending that extra few hundred quid going with a renowned company. AVOID AVOID AVOID”

Helpful Report

Posted 8 years ago

“I wouldn't normally post this but since I got an email asking for feedback... I emailed about my insurance renewal, as they sent me a price and said that I was saving ?200 from last years insurance quote, when in actual fact it was only a saving of ?30. I got a holding email from someone in a different department to say that my query would be responded in the next few days. No one did respond to say why the information given to me was wrong. My insurance was then automatically renewed and I'm still not sure why they told me I'd be saving ?200. I had a good experience with them last year though. I probably wouldn't use them again next year as I don't want a black box in my car forever.”

Helpful Report

Posted 8 years ago

Hi, I am sorry to see you were provided with misinformation. I'll be sure to pass your feedback onto our team so they can use it to improve in the future and avoid similar circumstances arising. ~Connor

Posted 6 years ago

“Very professional and Efficient.”

Helpful Report

Posted 8 years ago

“They are always really helpful when you call to renew so thank you”

Helpful Report

Posted 8 years ago

“As with many others on here, my son is currently having the same issue, he's been told he was speeding (53 in a 40) we've told them it's a 60 road but they won't have It, the location they've said for the speed is inaccurate, they want to charge him an absolute fortune for cancelling the insurance with a month left to run on the policy, which is more than the last payment, his overall driving score is 38 and was told this needs to improve, all 4 categories improved but his overall average did not, when they were asked why their reply, Ajd we quote the scores have not gone up enough, so we asked but how much more does it need to go up for average to improve and they replied "more", they didn't even know how they work out their average score. So with the proof we offered them that their system was recording inaccurately their response was "once we've issued cancellation notice, we will not revoke this decision even if/when we're proved wrong as its against company policy" well we believe this is a rip off to youngsters and it needs to be taken further, we've requested all telephone logs and have to wait 8 weeks and go through the correct complaints procedure before being able to take further action, i.e ombudsman/court of which will be out intention, so if any of you feel as strongly our have similar experiences and would like to offer assistance or evidence please contact me on 07739407681 Or email me kirkleynick@hotmail.com”

Helpful Report

Posted 8 years ago

“Hi I really like the service you have provided for us however I am a bit disappointed the insurance rate gone up despite of having 2 years no claim bonus.”

Helpful Report

Posted 8 years ago

“Customer service quite good however, the options for job were very limited and I could not actually put the job that I do and the price I paid isn't the price I was quoted which if I'm not mistaken is a criminal offence”

Helpful Report

Posted 8 years ago

Hi,? Thank you fro the feedback, we're grateful for the opportunity to improve where we can. Prices obtained by using a comparison site are subject to change at anytime and should be explained on the respective site when saving a quote. When you obtain a quote from our site, the most up to date and best offer we can provide is always displayed. I hope this helps ~Joe

Posted 6 years ago

“Overall they are a great insurance. However I think some of their fee's are abit steep. An added excess because your under 21 is slightly ridiculous especially when I'm due to turn 21 within the next two months. This should be looked at by a case by case basis.”

Helpful Report

Posted 8 years ago

Hi, I'm pleased to see you are happy with our SmartMiles product. We charge our young drivers excess after much investigation into how best to provide a competitive product for young drivers. Charging an excess like this allows us to cover the risk of insuring young drivers, whilst being able to provide consistent, cheaper prices.? If you do have concerns regarding the functionality of your black box, I would recommend contacting our SmartMiles customer service team on?01733 308 380? ~Connor

Posted 6 years ago

“My overall rating is increasing however the individual sectors are not changing. Also I do have concern that the box is not measuring the acceleration mainly because it has stayed at zero since the box was fitted however it went down before I even got to drive it with the smartbox installed.”

Helpful Report

Posted 8 years ago

Hi Chanice, If you do have concerns regarding the functionality of your black box, I would recommend contacting our SmartMiles customer service team on?01733 308 380. ~Connor

Posted 6 years ago

“I renewed my policy again, great price- cheaper than the rest and great timing. It was simple and easy to renew, great communication, not pestering me during my renewal time scale.”

Helpful Report

Posted 8 years ago

“I spoke with an employee on the telephone and told her I did not wish to renew my policy. She was possibly the rudest/most arrogant person I have ever spoken to in a customer service environment and I really do think you need to take a listen to some of your calls and the way they are dealt with. After I told her I did not want to renew she then went on to tell me some information about my renewal which I CLEARLY said I did not want. I pointed out that I already asked to cancel and she replied with 'Yes I know I'm just saying'. Possibly the most redundant thing I have ever heard? She was sighing the entire phone call and sounded like she couldn't care less about what I had to say. I then received 'urgent' emails after this phone call whilst on holiday telling me I had not paid the fee and I needed to speak with someone regarding my policy (which I clearly asked to be suspended). I replied to this email only to be sent an auto response and then sent MORE emails about my policy that I DID NOT WANT TO RENEW. I honestly think you need to look at the way you deal with customers who ask to not renew their policies as I will NEVER recommend you to ANY of my friends/family should they ask. If you have any way of listening to this call back I would appreciate it if you could and deal with this in any way you see fit.”

Helpful Report

Posted 8 years ago

Hi, I am very sorry to see this. You can log a complain using the e-mail form on the link here;?https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“I changed my car to same group I was told could not do (could not give me a reason) went on comparison site they came up best so I had to take out new policy and cancel existing one They are now charging me £100 for this and I have lodged a complaint guess what they say it could take up to 8 Weeks to sort out . To add insult to injury I have received a letter asking for no claims bonus within 7 days or they will charge me £396 extra even though I was with them before. HAVE A GUESS IF I WILL RENEW MY POLICY?”

Helpful Report

Posted 8 years ago

“No nonsense, customer first service. Protected me well in an accident with a drunk driver and didn't mess me about. Clear and honest.”

Helpful Report

Posted 8 years ago

“Understaffed, have rung many times at different times of the day and have always been waiting to get through for 15 mins atleast, but staff they have are good”

Helpful Report

Posted 8 years ago

Hello,? I'm sorry to hear about the wait you've had when trying to contact us. We appreciate the feedback regarding this as we explore methods to get to your call in a more timely manner. I'm happy to hear however that the service you received was satisfactory -Theo

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews