Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Shocking service, refusal to renew policy with no valid reason even though I have been a loyal customer and never had to make a claim. Promise to call back and never do, they also cut the phone off mid conversation.”

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Posted 7 years ago

“Good communication and competitive quotes”

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Posted 7 years ago

“I have rated 5 stars as all communication has been polite informative and friendly, the app is user friendly efficient. I don't usually renew with same insurance company due to massive price increase, however Hastings were very competitive.”

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Posted 7 years ago

“Reliable, customer orientated and an overall great service”

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Posted 7 years ago

“Take long time to dealing with my claim”

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Posted 7 years ago

I am very sorry to see you have been in an accident and hope you are well. There are many contributing factors towards resolving claims which can cause unforeseen delays, but I'm confident we will work hard to close the claim as soon as possible for you. ~Connor

Posted 6 years ago

“Great customer services easy to change details overall great”

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Posted 7 years ago

“The policy was renewed despite being cancelled! The redeeming factor was that the error was corrected quickly.”

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Posted 7 years ago

I am sorry to see we made this mistake, but pleased to see it was rectified quickly. Thank you for taking the time to leave a review. ~Connor

Posted 6 years ago

“Great service, had my renewal explained and also tips on my box such as i now get unlimited mileage and can go out after 10. The discounts have been amazing year on year. This is my 3rd year with Hastings and i continue to stay with them for a long time!”

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Posted 7 years ago

“Really good cheap Insurance but because the black box acceleration score is measured from throttle usage it can give inaccurate scores with small cars where a higher throttle level is required to maintain the same speed (eg Toyota Aygo 100 speed, 98 Breaking, 0 Acceleration) Which is enough to bring down discounts. Work on that and it will be a solid 5 stars”

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Posted 7 years ago

Hi, thank you for taking the time to leave this really helpful review. I will pass it onto our SmartMiles telematics team for review. ~Connor

Posted 6 years ago

“Not had any issues with them whatsoever so far, and they have more than halved my insurance for my second year, so very pleased with them overall”

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Posted 7 years ago

“Great service, was poor in regards to waiting time on the phone - don't mind holding however there is no indication of how long you have to hold for”

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Posted 7 years ago

Hi, I do apologise for the lengthy waiting time. We are currently looking at upgrading our telephony system so that we are able to inform approx. wait and number in the queue, so your feedback is very much appreciated. ~Connor

Posted 6 years ago

“Following an accident, I was sent letters threatening court action by the other party?s insurance company because Hastings had not paid them and they were holding me liable for the costs - this happened twice regarding the same accident. I had to regularly call and nag Hastings to get them to do anything which meant hours and hours on hold and phone bills of over ?100. It was horribly stressful.”

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Posted 7 years ago

Hi,? I am sorry you've been approached by the other party's insurance in order to try and gain a more advantageous settlement for them. We work hard to get the right outcome and on occasion are unable to prevent issues such as this. I do regret you spent money on phone calls and if you speak to the team we will be happy to look at that ~Joe?

Posted 6 years ago

“Excellent efficient service”

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Posted 7 years ago

“12”

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Posted 7 years ago

“Amazing savings after using the black box”

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Posted 7 years ago

“Helpful over the phone. Answered all my questions and explained it. All seem well drilled on the phone”

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Posted 7 years ago

“Saved a lot. Breaking score is really sensitive though.”

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Posted 7 years ago

“they didn?t want to know my issue when I rang and said they would ring me back another time”

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Posted 7 years ago

Hello, I'm sorry to hear that you didn't have the best customer experience with us. I hope that you got your call and the situation has now been resolved. Thank you for taking the time to leave a review with us -Theo

Posted 6 years ago

“Excellent service from start to finish and great discounts for my driving. Thanks”

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Posted 7 years ago

“Whenever I have had to contact them they have been great. Really friendly, helpful and quick.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews