Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was great. Sorted out a little issue I had with no problem or hassles. My smart miles score meant my policy went down by over 59 % boooom”

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Posted 8 years ago

“Good price, good black box. I will be using their services again.”

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Posted 8 years ago

“The renewal price for my second year was excellent and proves if you drive correctly with the box fitted, you will get a great reduction the following year.”

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Posted 8 years ago

“I think they should have responded to concerns quicker and, make one time allowances for the curfew on the black box as I really needed it extended for a shift at work by 3 hours and they wouldn't even negotiate the case.”

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Posted 8 years ago

Hi, unfortunately we aren't able to manually change scores without functionality issues in the fairness of all customers. I hope you understand and will continue to try and improve your score to receive some great discounts. ~Connor

Posted 6 years ago

“Cheap and cheerful black box is a bit sensitive”

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(Car Insurance) - Posted 8 years ago

“Shocking service, refusal to renew policy with no valid reason even though I have been a loyal customer and never had to make a claim. Promise to call back and never do, they also cut the phone off mid conversation.”

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Posted 8 years ago

“Good communication and competitive quotes”

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Posted 8 years ago

“I have rated 5 stars as all communication has been polite informative and friendly, the app is user friendly efficient. I don't usually renew with same insurance company due to massive price increase, however Hastings were very competitive.”

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Posted 8 years ago

“Reliable, customer orientated and an overall great service”

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Posted 8 years ago

“Take long time to dealing with my claim”

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Posted 8 years ago

I am very sorry to see you have been in an accident and hope you are well. There are many contributing factors towards resolving claims which can cause unforeseen delays, but I'm confident we will work hard to close the claim as soon as possible for you. ~Connor

Posted 6 years ago

“Great customer services easy to change details overall great”

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Posted 8 years ago

“The policy was renewed despite being cancelled! The redeeming factor was that the error was corrected quickly.”

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Posted 8 years ago

I am sorry to see we made this mistake, but pleased to see it was rectified quickly. Thank you for taking the time to leave a review. ~Connor

Posted 6 years ago

“Great service, had my renewal explained and also tips on my box such as i now get unlimited mileage and can go out after 10. The discounts have been amazing year on year. This is my 3rd year with Hastings and i continue to stay with them for a long time!”

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Posted 8 years ago

“Really good cheap Insurance but because the black box acceleration score is measured from throttle usage it can give inaccurate scores with small cars where a higher throttle level is required to maintain the same speed (eg Toyota Aygo 100 speed, 98 Breaking, 0 Acceleration) Which is enough to bring down discounts. Work on that and it will be a solid 5 stars”

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Posted 8 years ago

Hi, thank you for taking the time to leave this really helpful review. I will pass it onto our SmartMiles telematics team for review. ~Connor

Posted 6 years ago

“Not had any issues with them whatsoever so far, and they have more than halved my insurance for my second year, so very pleased with them overall”

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Posted 8 years ago

“Great service, was poor in regards to waiting time on the phone - don't mind holding however there is no indication of how long you have to hold for”

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Posted 8 years ago

Hi, I do apologise for the lengthy waiting time. We are currently looking at upgrading our telephony system so that we are able to inform approx. wait and number in the queue, so your feedback is very much appreciated. ~Connor

Posted 6 years ago

“Following an accident, I was sent letters threatening court action by the other party?s insurance company because Hastings had not paid them and they were holding me liable for the costs - this happened twice regarding the same accident. I had to regularly call and nag Hastings to get them to do anything which meant hours and hours on hold and phone bills of over ?100. It was horribly stressful.”

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Posted 8 years ago

Hi,? I am sorry you've been approached by the other party's insurance in order to try and gain a more advantageous settlement for them. We work hard to get the right outcome and on occasion are unable to prevent issues such as this. I do regret you spent money on phone calls and if you speak to the team we will be happy to look at that ~Joe?

Posted 6 years ago

“Excellent efficient service”

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Posted 8 years ago

“12”

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Posted 8 years ago

“Amazing savings after using the black box”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews