Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance company EVER! Cancelled my policy because I was 1 point under the expected point of 40. Only received an email to say they had cancelled it. I am a typical 19 year old who doesn't even use emails so I was driving around for 2 days with no insurance and did not realise. When speaking to an employee on the phone to discuss my score I was disgusted with the service by the employee speaking over me in a aggressive manor. My score was down due to "harsh braking" I explained that I live in the countryside and this means driving through 20-30 minutes worth of very narrow country lanes with blind corners but this didn't seem matter. I was told to drive slower but It wouldn't matter if I drove 5mph in the lanes as if you approach someone who is going 20-30 you still have to stop straight away. Absolute joke of an insurance company I would not recommend to my worst enemy. Now I have a new car insurance which is costing me £150 a month and is the only company that will insure me for less than £3000 a year as I now have a cancelled insurance on my policy. Also they have a 10pm-5am curfew which is ridiculous. Honestly can't stress enough to how much I wouldn't want anyone to insure their cars with this company.”

Helpful Report

Posted 7 years ago

“The staff need to be better trained and be sensitive to the information they request which is NOT entirely necessary and could be abused.”

Helpful Report

Posted 7 years ago

Hi, Thanks for the review and your feedback. Hopefully your request went through smoothly ~Joe

Posted 6 years ago

“Brilliant service when I had someone go into the back of me last year, despite only being with the company two weeks. The discount I?ve had this year has halved my insurance premium. Fantastic staff if you need to top up miles, etc in the first year.”

Helpful Report

Posted 7 years ago

“I thought their service was great continually throughout!! And we?re a massive help when I had worries about my policy! And my renewal quote was FAB!!!!”

Helpful Report

Posted 7 years ago

“everything except the price for the renewal quote which was higher than the previous year despite that they rated me as a very good driver with a good score.”

Helpful Report

Posted 7 years ago

“good professional customer care”

Helpful Report

Posted 7 years ago

“The box can be a bit unforgiving (i.e it didn't like anything over a sloths speed for acceleration) but after a year my insurance dropped by well over half - (£650~) Can't complain.”

Helpful Report

Posted 7 years ago

“Glad I chose this policy. Having the black box has certainly helped to reduce insurance premiums. Have already suggested to other adults with young drivers”

Helpful Report

Posted 7 years ago

“Excellent customer service”

Helpful Report

Posted 7 years ago

“Absolutely have no faith in the accuracy of the Telemetrics Box. Why ? A few days ago the car was moved on my driveway literally by a few feet just to allow some more room at the side of the car. Telematics recorded this as a one mile journey....”

Helpful Report

Posted 7 years ago

“I would definitely be happy to recommended hastings to family and friends.”

Helpful Report

Posted 7 years ago

“When I first had my black box installed the mechanic didn't put my dash board back properly and ever since it has rattled. When I contacted smart miles about this they were rude and to quote said "if you told me the sky was green is have to believe you" and said they wouldn't do anything about it. I go to renew my policy this year and no movement on the price, only insurance company I know that doesn't adjust there price to keep a customer!”

Helpful Report

Posted 7 years ago

Hi, thank you for taking the time to comment.? I?m sorry to hear that the customer service you received was below expectations. We do strive to provide excellent service and it is disappointing to hear that on this occasion we did not deliver. We do have a complaints procedure, details of the ways you can contact us can be found on or website www.hastingsdirectsmartmiles.com.? Please get in touch should you wish to raise a complaint and we?d be happy to investigate your concerns further. ~Connor

Posted 6 years ago

“Had nothing but problems since I purchased my insurance with this company, had customer service operators hang up on me and the service is appalling. Would 100% not recommend. Only reason I haven't left is because they have no given me my years no claims for no reason and Because of this I can't afford a new policy the whole think is a con”

Helpful Report

Posted 7 years ago

Hi, I'm sorry to see you've not been happy and apologise for any disconnects. We will offer customers NCB if you complete the full year without making a claim that reduces it. ~Joe

Posted 6 years ago

“Good insurance, chose because the price wasn't astronomical - relatively speaking. Thought the black box policy was good - monitoring braking, speed and acceleration definitely helped me become a safer more cautious driver. However, the curfew (not allowed to drive between 10pm and 5am) was ridiculous, and really hindered not only me and my job, but also other people who used my car (named drivers like my parents). Overall good, but the curfew was a real pain.”

Helpful Report

Posted 7 years ago

Hi, I'm pleased to see you were satisfied overall, but would like to address your concerns regarding a "curfew".?Time of day is one of the four elements we use towards your driving score. Although there tends to be less traffic at night it is a more dangerous time to drive. Road casualty statistics from ROSPA show that 40% of collisions occur in the hours of darkness. It is for this reason that we weigh this element more heavily than some of the others. Driving between 10pm and 5am will reduce your score, but we do not set a curfew and policy holders are free to drive during these hours. ~Connor

Posted 6 years ago

“Why do I not have a choice on whether or not to take legal protection. I don?t need it neither do I want it. Customer service is a joke.”

Helpful Report

Posted 7 years ago

Hi, Our comprehensive cover come with Legal Protection as standard so you don't have to worry about not having it's benefits? ~Joe?

Posted 6 years ago

“Very polite and helpful”

Helpful Report

Posted 7 years ago

“Excellent website. Very pleased with renewal quote and very easy to renew on line.”

Helpful Report

Posted 7 years ago

“This has been perfect for me! My first years car insurance without a tracker would of been ?3000+ But instead it was ?1600! Saving me over a thousand pound but also with 1 years discount plus driver score discount hasting smart miles have once again saved me ?800 for my second years insurance!! Great customer service, only down point is that if you do take recovery with Hastings within the price you don?t get enough information to what to do if you broke down. Such as what information you need to give but also THE NUMBER TO RING when you do brake down was never given to me! But apart from that, I have enjoyed my first year and have just currently renewed for a second year”

Helpful Report

Posted 7 years ago

“currently on my second year with SmartMiles! they offered to renew my insurance at a great price, more than 50% discount from the first year! my box is accurate not had any problems at all! I would highly recommend if you are a first/new driver. Only down side is the 10pm curfew. if you are someone who works shifts or is socialable, it might not work for you! but if you find a reasonable price and speak with them direct they may be able to come up with some kind of agreement on curfew times etc..... fortunately for me it isn?t really an issue, as I rarely drive after 10 anyway. other than that, I?ve been a happy customer!”

Helpful Report

Posted 7 years ago

“Never had a issue and the operatives are always really friendly and helpful.”

Helpful Report

Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews