Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app was really useful for telling me how good my driving was, but i would've liked to know how i could improve for each drive itself, for example where in particular did i show speeding in my journey”

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Posted 7 years ago

Hi, Thank you for the review. We're always happy to give our drivers score advice and explain individual events. Just give us a call on?01733 308 380 and we can do that with you? ~Joe

Posted 6 years ago

“Hastings Direct were the best priced for the insurance I needed. All sorted quick and easily on line and emails arrived quickly containing all paperwork. Unfortunately never managed to download the app to keep a check on the mileage. Got a driver rating of 49 but unsure what that means”

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Posted 7 years ago

“The app needs improving but overall the service was good”

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Posted 7 years ago

“Best company i have been with! Never had a problem, would reccomend for any young/new drivers as after being with hastings a year my insurance has halved.”

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Posted 7 years ago

“Great renewal quote and although I had to make an amendment due to change on circumstances it was no problem and the telephone manner was excellent.”

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Posted 7 years ago

“Really easy to contact with any concerns, had absolutely no trouble throughout the three years I was with them and when I got a new car, switching the black box and insurance over was easy! All staff that I contacted throughout the time I was with them were really helpful.”

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Posted 7 years ago

“Easy to do business with online and on the telephone.”

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Posted 7 years ago

“Good value and easy to purchaes”

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Posted 7 years ago

“Excellent service & more excellent price, nearly half of what I paid last year :)”

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Posted 7 years ago

“Efficient and a good price”

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Posted 7 years ago

“For the smart miles system i believe that the scoring system for the "Time of day" section needs to have a little bit more of a leniency as some people work or dont finish certain hobbies till gone 10pm. Im not saying the the time advised should be changed but it needs to have a way that is fair for everyone.”

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(Car Insurance) - Posted 7 years ago

“Excellent service, no problems at all, contacted with the adequate information.”

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Posted 7 years ago

“This is my third year with Hastings Direct SmartMile's and I've loved it! You cannot tell the box is there, but you can monitor your driving online. When it comes to renewal, if you have driven well, you get a discount!”

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Posted 7 years ago

“by sending the information re renewal to the correct e-mail address when notified on several occasions but like this e- mail yet again it has come through to the wrong person as this is her step-fathers e-mail and we no longer live at the same address”

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Posted 7 years ago

HI Katherine,? I'm sorry to see you don't wish to receive emails from us. I will ensure it is removed from the policy and if you are in the position to let him know he needs to give us an alternative it would help him I'm sure ~Joe?

Posted 6 years ago

“Cheaper to renew with them than go with someone else. Quick to answer the phone.”

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Posted 7 years ago

“They are easy to access and the price was good too”

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Posted 7 years ago

“Made the renewal of my insurance really simple. Emailed to say what my insurance would be and then just sorted it on my renewal date. It made it really simple for me. Also I got a discount because I drove well and it was more than I expected which was good. Will defiantly carry on using this insurance company”

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Posted 7 years ago

“This should be a 0 star, I agree with all other negative reviews that it’s essentially a scam. It’s cheap so they draw you in and then you have to pay a bunch of fees after they cancel your insurance for reasons that make no sense, such as the curfew of 10pm - 6am, in which I rarely do, but apparently 50% of my journeys are in this time period. Even if you look at the better reviews with 4 stars or so, they still state that the black box is a bit sensitive, which it is. Very sensitive, it’s ridiculous. I suggest you read all reviews and see why you shouldn’t use this stupid company.”

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Posted 7 years ago

“A fabulous product, no problems and easy to keep track of driving score through the smart miles app. Would definitely recommend”

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Posted 7 years ago

“Easy to sort with minimal issues”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews