Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,014 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“PLEASE PLEASE PLEASE DO NOT INSURE WITH THIS COMPANY AND GO THROUGH A TOTAL SCAM WHICH I HAVE GONE THROUGH AND WHAT IT LOOKS LIKE BY THESE REVIEWS 90% OF EVERYONE THAT HAS LEFT A REVIEW!! Injusticely taking money! Lies after lies! By the looks of it they must make up scenarios that they throw at different people to cancel insurance and get even more money off of you! I have never in my whole life recieved not only the worst customer service but pure lack of untrained staff and people with no manners by every single person that I have spoken to. Just absolutely disgusting. I have got full proof of how injusticely I have been treated and I am taking this to the ombudsman, I advise anybody who has been treated extremely poorly by this company to follow these steps also. This company needs to get shut down by trading standards, it is truly disgusting how they can get away with all of these scams & fraudulently taking people's money by making stuff up, lying, cancelling insurance to get extra money (without notifying you) adding on ridiculous premiums for 'excuse my French' ... Bullshit!! PLEASE DO NOT GO WITH THIS COMPANY!!! STAY AWAY!!!”

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Posted 8 years ago

“The staff have been very helpful when I have spoken to them”

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Posted 8 years ago

“Really helpful and always answer all my questions without making me feel stupid as I'm still new to this.”

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Posted 8 years ago

“Good services”

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Posted 8 years ago

“I believe my driving was scored fairly however having 10:00pm as a driving time restriction can sometimes destrupt day to day activities.”

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Posted 8 years ago

Hi, In order to shield our drivers from the most risk especially driving after 10:00, we reduce scores however we do know you may need to on occasion and therefore don't impose an actual curfew ~Joe?

Posted 6 years ago

“Very impressed with my renewal quote beat comparethemeerkat hands down happy days.”

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Posted 8 years ago

“Quick to get through with an english speaking call centre”

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Posted 8 years ago

“They do have the cheapest insurance for drivers. Especially new ones. However im not sure that the hlacl box records things precisely enough. With a good score, my insurance has been halved!!”

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Posted 8 years ago

“The app was really useful for telling me how good my driving was, but i would've liked to know how i could improve for each drive itself, for example where in particular did i show speeding in my journey”

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Posted 8 years ago

Hi, Thank you for the review. We're always happy to give our drivers score advice and explain individual events. Just give us a call on?01733 308 380 and we can do that with you? ~Joe

Posted 6 years ago

“Hastings Direct were the best priced for the insurance I needed. All sorted quick and easily on line and emails arrived quickly containing all paperwork. Unfortunately never managed to download the app to keep a check on the mileage. Got a driver rating of 49 but unsure what that means”

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Posted 8 years ago

“The app needs improving but overall the service was good”

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Posted 8 years ago

“Best company i have been with! Never had a problem, would reccomend for any young/new drivers as after being with hastings a year my insurance has halved.”

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Posted 8 years ago

“Great renewal quote and although I had to make an amendment due to change on circumstances it was no problem and the telephone manner was excellent.”

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Posted 8 years ago

“Really easy to contact with any concerns, had absolutely no trouble throughout the three years I was with them and when I got a new car, switching the black box and insurance over was easy! All staff that I contacted throughout the time I was with them were really helpful.”

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Posted 8 years ago

“Easy to do business with online and on the telephone.”

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Posted 8 years ago

“Good value and easy to purchaes”

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Posted 8 years ago

“Excellent service & more excellent price, nearly half of what I paid last year :)”

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Posted 8 years ago

“Efficient and a good price”

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Posted 8 years ago

“For the smart miles system i believe that the scoring system for the "Time of day" section needs to have a little bit more of a leniency as some people work or dont finish certain hobbies till gone 10pm. Im not saying the the time advised should be changed but it needs to have a way that is fair for everyone.”

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(Car Insurance) - Posted 8 years ago

“Excellent service, no problems at all, contacted with the adequate information.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,014 reviews