Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Price is reasonable for a young driver like myself and the staff are always friendly when you need to call for help.”

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Posted 7 years ago

“Customer service team were helpful and consice when I needed them. Always kept up to date on how I was doing with my driving and details regarding my renewal.”

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Posted 7 years ago

“Excellent staff! Always there to answer any questions. Reasonable prices. Amazing company!!”

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Posted 7 years ago

“Absolute JOKE as I've had the black box for a week and already went down 10 points for breaking??????? Next time a cyclist cuts infront of me I wont break ill just run them over :):)”

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Posted 7 years ago

“i would love to give 5 stars so im sorry its only 3, i have problems with your box not being accurate and i feel so restricted on when i can drive, i work all day and like travelling on the weekend, im unable to do so because im scared my insurance will be cancelled due to me loosing too many points, if i were to be a "boy racer" i wouldnt opt for this policy maybe be a bit harsher on the scoring system but allow me to drive later at night so i can visit my long distant girlfriend, i know im just one case of this but it means so much to me and i cant afford 1000s for insurance, many thanks”

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Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We appreciate the points that have been made and the thoughtful manner in which you have done so. We're aware that due to the time constraint, this policy may not be be best suited for all customers and I hope your score isn't heavily affected by this -Theo

Posted 6 years ago

“Excellent service, excellent discount after 1st year with SmartMiles black box”

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Posted 7 years ago

“Great customer service knowledge - they were able to answer all my questions off the cuff. Incredibly friendly.”

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Posted 7 years ago

“No issues with my policy”

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(Car Insurance) - Posted 7 years ago

“This was the worst insurance cover I have ever had. The admin side was ok but the black box was not fit for purpose. It was attached to the battery and on a bumpy road it read that he was breaking heavily and he wasn't. You would not do anything about it and eventually I had to cancel the policy which cost me money as you would not refund anything even though it was your fault we had to cancel the policy. Appalling product. Get the black box fixed!!! I have used three other companies with my other sons and not had this problem.”

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(Car Insurance) - Posted 7 years ago

“After a few days of taking out insurance with Hastings smartmiles I decided to read through the reviews online of how easy it is to fit the black box etc. After reading through just the first page of reviews (which were all terrible!!) I decided to cancel my policy as I was still within my 14 day Right to Cancel period. I was then told i will be charged a £25 cancellation fee (which i was never told when i took out the insurance) and that they couldn't give me an exact figure over the phone of how much i will be refunded and i will receive a letter within 14 days. The whole company is a scam which is why they charge so little at first to draw customers in (especially young drivers) and then charge you much more throughout the year. I am just grateful that i noticed the reviews just 4 days into my policy. I would rather pay the extra couple of hundred pound to know that i am with a legit insurer who wont scam me out of loads of money!”

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Posted 7 years ago

“Hassle free service! I have been with Hastings for a full year and have renewed with them too, fantastic customer service, never had any issues with my black box or mileage, also gained a good driving score which resulted in my renewal discount at 50% what I paid the first year! Brilliant value for money would absolutely recommend!”

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Posted 7 years ago

“Insurance is great for first time car drivers”

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Posted 7 years ago

“Overall scores went up. Average score went down to understand 40???”

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Posted 7 years ago

“Do not buy the box it is faulty. My son had a previous box with another company for a year and averaged 80% which is considered excellent driving. He took out Hastings smart miles 6 months ago and within a couple of weeks he had a warning that he'd dropped below 40 points. We complained to the company and suddenly his score went up although the individual scores stayed the same. Last week his individual scores - acceleration., speed, braking and time of day all went up but his overall score dropped fromy 50 to 38. So his policy will be cancelled. It cofirms the boxes must be faulty. How is this company allowed to get away with ripping youngsters off?”

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Posted 7 years ago

“I completely agree with everyone who has posted about this company. The Telematics box is very erratic and sensitive to braking and acceleration. I was not made aware that if the score drops below 40 then they can cancel the policy and charge £240!! This was not made clear when I took out the policy. This is a significant feature of the policy and should be brought to the attention to customers at the outset. I have received an email stating that my score is below that if the score stays below 40 after another 200 miles then the policy will cancelled. I have raised a complaint and have every intention of taking my complaint to the Insurance Ombudsman. Some advice, yesterday I drove the car on a motorway for about 20 miles ,it's only a 1.0 Peugeot so not really a motorway car anyway the score went upto to 43 almost immediately afterwards. I am sure the score will drop once I start driving on normal roads where you have to accelerate and brake according to traffic situations. So I suppose motorway driving is the answer to keep your scores up. Certainly not ideal but seems a way to deal with this underhand insurer!”

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Posted 7 years ago

“Friendly staff. Explained everything very well. Would recommend to a friend.”

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Posted 7 years ago

“Very helpful customer services. Every time I called they would answer without long wait and each time work hard to resolve my issue.”

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Posted 7 years ago

“My first phone call was handled very poorly and when asked to speak go a manager I was told that evening there was not one on duty. Left hanging on hold for 20 minutes.”

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Posted 7 years ago

Hi, I'm sorry we were not able to offer you a manager right away however if you need to discuss something you don't feel our CS team can help with, please email help@hastingsdirect.com ~Joe

Posted 6 years ago

“it was a very easy to use system that requires little set up and installation”

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Posted 7 years ago

“Whilst my concern was dealt with, the response that I received I was not happy with. It?s responses like these that give companies bad feedback . I felt that my querie was just brushed off.”

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Posted 7 years ago

Hi,? I apologise you were not pleased to receive our response and can appreciate it is frustrating not to be given the resolution you wanted. Thank you for the feedback and if there is anything else you feel we have not dealt with please just get in touch?? ~Joe

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews