Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“They are great!”

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Posted 7 years ago

“I was rewarded with a very good premium for my average 98% score when my insurance was renewed; nearly a 2/3rds reduction on my first year!”

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Posted 7 years ago

“Answer my email about the non sensicle request to pay ?0.00 or my insurance will be cancelled!”

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Posted 7 years ago

Hi,? On occasion human error can cause a letter such as this to be generated, however the system will not cancel a policy with no outstanding balance, I can assure you? ? ~Joe

Posted 6 years ago

“Excellent customer service, kind and helpful staff who clearly talk you through what they are doing and answer any queries!”

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Posted 7 years ago

“You replaced my initial renewal proposal with another that was more expensive. You have not treated me fairly; you did not give me clear information and kept me appropriately informed before, during and after the point of sale.”

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Posted 7 years ago

Hi James,? I'm sorry to see you have had an issue with your renewal quote. To discuss it further, please don't hesitate to get in touch with us free on?0800 0354790 and we'll be happy to look into it with you?? ~Joe

Posted 6 years ago

“The whole process was well handled efficiently and effectively. Hassle free experience”

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Posted 7 years ago

“first class service. No effort needed to renew with a great price”

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Posted 7 years ago

“The system is simply NOT accurate and even though I have contacted Hastings they have done nothing to look into this nor send me the information that was promised. I do a short journey to work of slightly over 1 mile (I may need my car at work) and this takes a between 2 and 3 minutes maximum - this has NEVER been shown as anything less than 6 and sometimes up to 9 minutes - not a biggie but a glaring inaccuracy to me which does not fill you with confidence. Then there is the braking - my car is an automatic vehicle - the system does not seem to be able to cope with this and short journeys - at one point my breaking score had fallen to zero! - yet speeding and acceleration was 100.......how can that realistically be - in a 30 mph limit most of the time. I have experimented and now have a score of 77 - this has been done by making sure I do a long journey a week (this really bumps it up) - it seems it is not just braking but erratic braking - i.e. if you do short journeys with frequent braking (downhill with 2 traffic lights as mine is) then this does not add up! So I now make sure Iget a long journey in and try not to brake at all on the daily journey in (ridiculous - but it works!) I will definitely have it removed at the end of the term - and advise anyone that the system is NOT fit for purpose indeed misleads....”

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Posted 7 years ago

“The service is good but interm of insurance is high then other insurance”

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Posted 7 years ago

“Been with them 2 years this is my 3rd. always helped with any problems and Easy to contact”

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Posted 7 years ago

“I phoned regarding my renewal quote. Initially on the phone I was asked to answer some security questions, I gave my address, policy number on my documents which I held in front of me. My policy could not be found by the lady I was speaking to, she was very impatient and told me I wasn?t insured by this company. I got this sorted when I called a second time, this was due to a mix up in addresses, I recently moved but did phone 6 months ago to change this but there were no records to say this had been changed. When the lady who I was speaking to told me my policy didn?t exist, she put me on hold and ended the call - this did not impress me as I then had to call back, waits few minutes for an advisor to become available and then explain it all again! When phoning the second time, the gentleman managed to find my policy as I gave my previous address etc. He was very helpful. My renewal quote was the best one on the market. Therefore, I am staying with Hastings Direct. However, if I had found a better deal elsewhere I would have changed companies based on the poor customer service I received when calling the first time.”

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Posted 7 years ago

Hello, I'm sorry to see that the customer service you initially received didn't meet the standard you deserve. I'm glad we were able to provide you with competitive price and thank you for stating with Hastings Direct despite the experience you had. We really appreciate your custom -Theo

Posted 6 years ago

“The 2 members of staff I spoke to were very helpful and very chatty. They were willing to answer any additional questions I had regarding my insurance, which was great!”

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Posted 7 years ago

“Trying to renew my insurance and my address at the same time 2 days before it was due to expire was a nightmare with the first agent however once renewed automatically the second agent was very dilligent and helpful”

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Posted 7 years ago

Hello,? I'm sorry to hear that your initial experience was such a negative one. It's good to hear however that you received the service that you deserved in the end and thank you for taking the time to leave a review with us? -Theo

Posted 6 years ago

“During my first year of driving I have appreciated having the ?box? on my car which has allowed me to track how I have been driving and also helped me to see where I can improve. This has been reflected in my renewal cost for which I am very happy.”

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Posted 7 years ago

“Great service and great customer service also never had a problem with them and always come and reapir the black box when it goes down”

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Posted 7 years ago

“Easy to deal with and amazing value for money. And a friendly voice at the end of the phone!”

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Posted 7 years ago

“Would give them no stars if I could. Awful insurance company. I had a lot of trouble with my car battery during winter last year I had to keep replacing it to which they continuously threatened to cancel my insurance as they were convinced I was just disconnecting the black box. Couldn?t even drive past 10 with them dragging my score down which is ridiculous as I work later than that a lot of weekends. The staff were very unhelpful when I would phone and try to discuss these issues and when I even considered renewing with them I basically wasted an hour on the phone to them be told I can?t be insured by them. Nightmare just made things difficult that didn?t need to be at all”

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Posted 7 years ago

Hello,? I'm sorry to hear that you had such a negative customer experience with us. We disclose the limitations and parameters that can affect your score before the policy is purchased so I do apologise if they were missed. It's disheartening to see this feedback concerning members of staff and I'll arrange for this to be passed back to the team so we can look to impove the level of service going forward -Theo

Posted 6 years ago

“The customer service team are fantastic at helping you with any issues you have.”

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Posted 7 years ago

“My car was written off after an accident at the end of August and I received an insurance payment in October. I then received the various emails: 1. We're cancelling your policy - 18/10/17 Now your claim has been settled, we're cancelling your insurance policy as you no longer have a vehicle to insure. This will take effect from 23:59 on 17/11/2017. I then received the following email providing a quote on a car that no longer exists and on policy that they had cancelled?? 2. Thank you for choosing SmartMiles with Hastings Direct. Your motor insurance is due for renewal on 19 November 2017 and we want to take the opportunity to inform you of the next steps in the renewal process and also confirm your premium and payment details. I then received this email for a car that had been written off and payed out for by them?? 3. Recently, we wrote to you about your insurance renewal to let you know that we'd be taking payment on your renewal date. Unfortunately, we were unable to take this payment. We want to make sure that you're covered, so we've attached your certificate of insurance and schedule. If you wish to continue your insurance through us we'll require a payment of ?1,219.01 (Including Insurance Premium Tax at current rates) by 25/11/2017. 4.Further to our previous correspondence, this email is to confirm that your insurance policy has been cancelled from 20 November 2017 We'll be in touch again within the next 14 days to give you a breakdown of anything that you owe us, or any refunds that we owe you. I then spoke to a member of staff over the phone on 21/11/17 after receiving these emails after my policy had been cancelled ( see item 1). I was told that the claims department should have told me to cancel my policy?? 1. this was not the case 2. I have received email telling me that my insurance policy had been CANCELLED. I was then told that Hastings had tried to collect over ?1000 to for new my policy on a car that they have written off and they had payed out for? what exactly would I be insuring if the payment had been successful!! I was then told that there ay be some charges as they had been unable to collect the money for a car that HASTINGS HAD WRITTEN OFF AND PAYED OUT FOR??? I think that the service I have received was very poor and very insensitive. Thankfully there were no serious injuries ( or worse) due to the accident involving the write off of the car. There systems need to be looked into in more detail to prevent an unnecessary stress from customers.”

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Posted 7 years ago

Hi Joshua, I am very sorry to see you were in an accident and hope you are well.? I am sympathetic of your situation and apologise for any distress caused. At this time, I would recommend logging a complaint with our SmartMiles team using the link below;? https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“Really happy with my renewal price and the service I've received over the last 2 years”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews