Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Friendly staff. Explained everything very well. Would recommend to a friend.”

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Posted 8 years ago

“Very helpful customer services. Every time I called they would answer without long wait and each time work hard to resolve my issue.”

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Posted 8 years ago

“My first phone call was handled very poorly and when asked to speak go a manager I was told that evening there was not one on duty. Left hanging on hold for 20 minutes.”

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Posted 8 years ago

Hi, I'm sorry we were not able to offer you a manager right away however if you need to discuss something you don't feel our CS team can help with, please email help@hastingsdirect.com ~Joe

Posted 6 years ago

“it was a very easy to use system that requires little set up and installation”

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Posted 8 years ago

“Whilst my concern was dealt with, the response that I received I was not happy with. It?s responses like these that give companies bad feedback . I felt that my querie was just brushed off.”

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Posted 8 years ago

Hi,? I apologise you were not pleased to receive our response and can appreciate it is frustrating not to be given the resolution you wanted. Thank you for the feedback and if there is anything else you feel we have not dealt with please just get in touch?? ~Joe

Posted 6 years ago

“Although I am guess many people have a positive experience with Smartmiles, it does not take into account geographic differences. I live in Milton Keynes, well known for its numerous roundabouts. Smartmiles registered the constant brake/ acceleration process due to these roundabouts as a "low score". Even when my mum, a named driver on the insurance, with over 30 years of a completely clean driving record, and a high mileage user, used the car, it recorded a low score. I contacted Hastings but they refused to acknowledge that the geography affected the score. If you check out internet reviews you will see similar feedback. What a pity, it's a great idea to reward safe drivers, but "safe" seems to be determined by computer algorithms rather than common sense.”

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Posted 8 years ago

Hi, Thanks for your review, I'm sorry to see your scores weren't as you'd hoped. The box uses an accelerometer to judge how harshly you brake rather than the number of times you do it. I appreciate that your area has many roundabouts to navigate although with more smooth accelerating and braking you should see your scores increase?? ~Joe?

Posted 6 years ago

“While quite expensive at first - this ring because I?m a young driver - I found Hasting SmartMiles to be very good. The staff were friendly and helpful whenever I?ve rang or had a problem, the price went down very fast, even more with the discount thanks to the black box. I had no problems with this company and would recommend to any young driver.”

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Posted 8 years ago

“Hastings's SmartMiles were well informed and offered a great price for my second year of insurance with them.”

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Posted 8 years ago

“Lady on the phone was extremely helpful and I am happy with the price quoted.”

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Posted 8 years ago

“SmartMiles is a brilliant insurance that every teenager should have! And is well worth having a box when you see your renewal price the year after!”

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Posted 8 years ago

“Unfortunately i had a terrible experience with Hastings Smart Miles. When i received the telematics box and fitted it to my car (2006 Vauxhall Corsa) it interfered with the electronics of the car and the car would not re-start. We called out the RAC who fixed the electronics, refitted the telematics box and the same issue arose. The RAC engineer wrote a report saying that the telematics box was not fit for purpose and was a danger to my car. I forwarded this information to Hastings (within my 14 day cooling/ cancellation period) and they argued that i had to pay around ?300 for the 8 days i had been using the insurance. I argued that i was within the cancellation policy, but they dragged out the argument saying they had to contact different departments and get back to me. Unfortunately, during this time, i was involved in a non-fault accident and therefore needed to stay with Hastings so they could sort out my claim. I have just bought new car insurance with another insurer and will never use Hastings again, regardless of how cheap they may be. I would rather pay that bit extra to remain with a company that actually cares about my safety.”

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Posted 8 years ago

Hi,? Sorry to see you were not happy with the product. The box only draws power from your battery and does not connect to your car's electrics, however we're always happy to hear from an engineer to investigate their report. Cancelling within the cooling off period does still incur some charges however and we will calculate them for you upon request. Even if you've had an accident with us, there are no barriers to cancelling or choosing another insurer - we will still continue to process your claim ~Joe?

Posted 6 years ago

“Better customer service”

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Posted 8 years ago

Hi, Sorry to see you were not happy with our service. If we can help, please don't hesitate to get in touch and let us know ~Joe

Posted 6 years ago

“Renewed insurance without even looking elsewhere. Easy to deal with and exceptional price.”

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Posted 8 years ago

“Unhelpful and don?t call back when they say they will. 2 years of the same issue that was never sorted so not great”

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Posted 8 years ago

Hi,? If you email help@hastingsdirect.com I can ensure that the issue is investigated for you. Just reference this review and provide your policy details? ~Joe

Posted 6 years ago

“Good price. Year discount for good driving.”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“Good advice and showed me where to save money”

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Posted 8 years ago

“PLEASE PLEASE PLEASE DO NOT INSURE WITH THIS COMPANY AND GO THROUGH A TOTAL SCAM WHICH I HAVE GONE THROUGH AND WHAT IT LOOKS LIKE BY THESE REVIEWS 90% OF EVERYONE THAT HAS LEFT A REVIEW!! Injusticely taking money! Lies after lies! By the looks of it they must make up scenarios that they throw at different people to cancel insurance and get even more money off of you! I have never in my whole life recieved not only the worst customer service but pure lack of untrained staff and people with no manners by every single person that I have spoken to. Just absolutely disgusting. I have got full proof of how injusticely I have been treated and I am taking this to the ombudsman, I advise anybody who has been treated extremely poorly by this company to follow these steps also. This company needs to get shut down by trading standards, it is truly disgusting how they can get away with all of these scams & fraudulently taking people's money by making stuff up, lying, cancelling insurance to get extra money (without notifying you) adding on ridiculous premiums for 'excuse my French' ... Bullshit!! PLEASE DO NOT GO WITH THIS COMPANY!!! STAY AWAY!!!”

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Posted 8 years ago

“The staff have been very helpful when I have spoken to them”

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Posted 8 years ago

“Really helpful and always answer all my questions without making me feel stupid as I'm still new to this.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews