Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“They explained how I could improve my score and now in the second year of being insured by them, my price has halved.”

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Posted 7 years ago

“Reasonable price and insurance was sorted quickly. Customer service could be better as the employee who handled my case was a little abrupt/inpatient at times”

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Posted 7 years ago

Hi, Thanks for taking the time to review us and provide your feedback,. It's helpful for us to identify where we need improving ~Joe

Posted 6 years ago

“It was good, very impressed with the service and how quickly my problem was solved”

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Posted 7 years ago

“Good communication easy system to use”

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Posted 7 years ago

“VERY helpful”

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Posted 7 years ago

“Disgraceful service all round. The box I had in my car was complete rubbish. I was told that it would decrease my score if I drove after 10pm however it decreased my score after 8pm. My acceleration constantly decreased also...upon ringing Hastings smartmiles I was told to ?pretend you have a bucket of water in the passenger seat and try not to spill it when you accelerate?. Although this is ridiculous advice I tried it...the score still continued to decrease. I also had several issues with payments. They told me no more payments were required and I was actually due a refund, to which they then took ?120 out of my account two days later. This put me into an overdraft that I don?t actually have so my credit score has now been affected. Terrible customer service on the phone during this time. I was literally told I was a liar on the phone. I was then told I wasn?t allowed to put a complaint in. Would never recommend these to anyone!”

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Posted 7 years ago

Hi, I'm very sorry you didn't get on with the scoring and that you had a problem with payments. Please send your complaint to help@hastingsdirect.com and we'll ensure it is looked at? ~Joe?

Posted 6 years ago

“Great service, very affordable and overall good company.”

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Posted 7 years ago

“Only one thing is the black box is ultra sensitive & takes ages for the score to go back up”

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(Car Insurance) - Posted 7 years ago

“I wouldn't recommend anyone to go with this company I was insured by them for 2months before my car broke down I paid annually to get if around 300 pound cheaper this was my first car I had only just past my test a month before I was 25 and it cost me around £2000 for a 1.6 petrol Renault senic family car ideal for my work as I'm a personal assistant need space for a wheel chair n pram in the boot and something 5 doors not to low to the ground this car broke down so I went out and bought a 2 litre Ford focus cmax and went to swap over and they wanted a further £1000 to cover this car so I cancelled and got back around £750 of my £2000 back. black box is rubbish if you live on a hill with the score always low on breaking and acceleration.”

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(Car Insurance) - Posted 7 years ago

“If there was a zero rating this would sum up this company, the box is fraudulent, they scam young drivers out of hundreds of pounds and you are forced to cancel before they do, warning do not insure with this scam company”

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Posted 7 years ago

“Very very happy with everything. Never had any problems whatsoever. Don?t think I will go with anyone else for my insurance”

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Posted 7 years ago

“Very friendly customer service, gave me the best offer as a new driver. Would definitely recommend them to family and friends. Insured with them again for a second time ?”

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Posted 7 years ago

“Absolutely disgraceful company, had nothing but problems with them for a year. When I took out the insurance I got it 3 weeks in advance, which the website allowed me to do. I then receive several emails (no letters, phonecalls, etc) telling me they are cancelling my insurance because I have not had the box fitted. After several calls with unhelpful staff telling them I do not own the car yet they eventually rescheduled and I got the box fitted. Straight away the braking score went down to about 30 out of 100 and remained there for the entire year I had the insurance. My mum and dad are both insured under this policy and both drove it regularly, neither of them being able to get the score up. I rang Hastings to discuss the braking score and was told not to use my brakes in traffic. Very helpful! I also realised soon after getting the box fitted that it has a curfew on it despite Hastings repeatedly stating to me on the phone and on their website that there is no curfew. They told me I would have to pay cancellation charges so I suffered through for a year and rang them telling them I do not want the policy renewed as I had read many reviews from people saying Hastings automatically renewed their insurance. Despite me telling Hastings this, I receive an email (again, no letters telling me my insurance is coming to an end, not even an email!) telling me they have automatically renewed my policy (I received this email a hour after their phone lines closed to boot!). Fat waste of time that is as I recently had a seizure and cannot even drive the car now for six months, so in the midst of spending time in the hospital having scans and tests I am now having to ring Hastings to cancel this insurance. Absolute nightmare of a company, extremely incompetent. I find it hard to believe they are still in business. I have written multiple negative reviews and sent various emails throughout the year and have not had a reply to any of these. They are a nightmare to call as you spend a ridiculous amount of time on hold only to speak to rude and unhelpful staff. Would not recommend this company to anyone and I have told everyone I know to stay well away. They are the cheapest for a reason.”

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Posted 7 years ago

“I would recommend them to a friend and have bought from them again.”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“Insurance policy was easy to take out and very cheap as it was my first car. However the smart miles black box I feel is unfair. Score continues to be low due to 'time of day' at which I'm driving, I very rearely drive after 10pm and never before 6am so don't understand how the score can be so low and not be going up. Other than that good for first time drivers.”

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(Car Insurance) - Posted 7 years ago

“Excellent service given, and nothing ever too much trouble”

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Posted 7 years ago

“I had quite a distressing experience with Smart Miles. I was threatened to have my insurance cancelled due to my score being at 39 instead of 40 due to my time of day driving. I work night shifts occasionally so this was essential. The website specifically promoted no curfews at my time of purchasing which I later was told meant that it would still give me a bad score if I drove within the selected times. My braking was also said to be poor and I was told this could be due to traffic conditions and was no indication of my actual driving which makes no sense as the box was not meant to monitor external factors or let them effect my score. Overall I felt like I was not given any proper advice on how to improve my score and was not given any solid information from anybody at the company. I feel as though I was treated extremely poorly by Smart Miles and thus chose not to continue my insurance with them.”

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Posted 7 years ago

Hi, I am very sorry to see you received poor customer service and I will ensure this is fed back to our team for future improvement. Statistics show that you are much more likely to crash at night, hence us scoring negatively when driving at night. ~Connor

Posted 6 years ago

“Great customer service, info all easily accessible.”

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Posted 7 years ago

“Hastings direct smart miles was fine in the first year. I was under the impression that once you had completed your year of having a black box that you would then move onto not having a black box anymore. This was not the case and so the discount I earned from having a good score was wasted as I could either continue to have a black box or have to change company. I thought that the discount could be transferred from Hastings smart miles to regular Hastings insurance but this was not allowed. Would not recommend.”

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Posted 7 years ago

I'm sorry to see there was some confusion. The black box is a vital stipulation for all of our SmartMiles policies and is a fantastic opportunity for young drivers to make savings. We do have a wide range of other products on offer if you would like to visit our website. ~Connor

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews