Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,013 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“It's good”

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Posted 8 years ago

“It was great, the customer service was fantastic”

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Posted 8 years ago

“Generally very good BUT unless your battery has screw type terminals you will need to arrange for an engineer visit or ask your local mechanic to fit for you unless you are a car buff. More detailed instructions could help!!”

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Posted 8 years ago

“Was very very disappointed with smart miles and would never recommend them. Went through the questionnaire on I phone as best that's possible using this method. Was accepted, then later told I was mot allowed insurance as I had withheld information. I offered to rectify the mistake but wasn't allowed to. Other insurance company's thought this very bad customer service. I am still waiting for my 'full amount' refund and am appalled to find I have to pay an opt out fee when this was no fault of my own. Disgraceful service!!!!!”

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Posted 8 years ago

Hi, I'm sorry to hear we could not keep the cover running and appreciate your frustration. On occasion if there are key details missing it may meant a quote would not have been offered as the product isn't suitable and therefore we have no other option but to discontinue cover ~Joe?

Posted 6 years ago

“Very easy to get in contact with, hardly any waiting on hold, good help with any questions, cheap insurance and i would recommed to friends & family”

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Posted 8 years ago

“Reasonable price next time if I got this kind of reasonable price I will take insurance from them”

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Posted 8 years ago

“So easy,really helpful staff.”

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Posted 8 years ago

“great”

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Posted 8 years ago

“I have cancelled this insurance, on Monday. I do not wish to Renew this insurance. It has been cancelled!!!!!”

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Posted 8 years ago

Hi, I'm very sorry to see that you did not wish to continue with us but thank you very much for your custom and also taking the time to review us here ~Joe?

Posted 6 years ago

“Very understanding and easy to speak to, any queries or questions were answered there and then. Overall a good experience.”

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Posted 8 years ago

“1. iPhone SE: app won't login at all 2. S7 Edge: changing to "Journeys" section often logs you out of app. App crashes frequently. The graph shows no progression. 3. Speed rating remains below average despite strictly sticking to the speed limit.”

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Posted 8 years ago

Hi,? Sorry to see you've not had much success with the app - if you want to get more help about raising scores just get in touch with the phone team and we'll be happy to talk to you ~Joe?

Posted 6 years ago

“Yes iwould as igot a good service and they were very polite as well”

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Posted 8 years ago

“I was looking for insurance for myself and my daughter. And Hastings looked like the ideal company, the service from telematics was exceptional (smartbox suppliers). However the customer service is shocking at Hastings. I phoned to ask a couple of questions about my policy and the woman called Holly I think was extremely rude. She talked over me, and didn't listen to what I was asking. She's didn't accommodate me or help me with my policy and when I had started crying she talked even louder over me. I then cancelled my policy because she's hadn't listened to what I said tried to add a ?700 premium. The terms and conditions she stated on the phone where different to the ones I have on file so I'm glad to get away from them. Hope you all think twice before going with Hastings - complete waste of time.”

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Posted 8 years ago

Hi, I'm really very sorry to read about your experience and apologise for your distress. If you would like us to investigate this any further please can you email help@hastingsdirect.com and reference this review ~Joe

Posted 6 years ago

“I would recommend your service and use it again”

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Posted 8 years ago

“yes”

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Posted 8 years ago

“cheap”

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Posted 8 years ago

“organised”

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Posted 8 years ago

“You have sent me a smartmiles box which is not compatible with my car. My car is newish car and has many devices attached to the car battery which is incased in a frame with no place to put the box. The battery has a cover which is screwed to the car covering the battery secured in a box compartment with little room for a box to be fitted. You obviously don't check cars registrations to see if their car is compatible before you take money from people who just want car insurance cheap as it can be.”

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Posted 8 years ago

Hi, Thank you for taking time to provide us with your experience and photos. I have forward this over to the team which handles the box to ascertain more about compatibility. If you feel it is not installed correctly, please do call us though ~Joe

Posted 6 years ago

“Good service.”

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Posted 8 years ago

“Quick and competitive”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,013 reviews