Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,013 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“great”

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Posted 8 years ago

“Affordable and after a year the cost of my insurance dropped by 45%”

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Posted 8 years ago

“Really poor, said that I was doing three times the speed limit in conditions it was impossible to achieve. After they threatened to take a ?230 cancellation fee for excessive speeding, I called and they said that I was doing that speed and would just have to accept that. Put in a complaint and never heard anything back, as well as refusing to provide any other details of the speeding event other than the max speed achieved.”

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Posted 8 years ago

Hi, I'm sorry to see that you've not had your complaint response yet and I've let the team know in case a reply has gotten lost in he post perhaps.? Many thanks, Joe?

Posted 6 years ago

“Amazing service”

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Posted 8 years ago

“Brilliant quotes and great communication.”

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Posted 8 years ago

“AVOID! AVOID! AVOID! Only 1 star as no star is not an option. I cannot believe in our country a company Hastings Direct Smart miles can get away with operating this wa, it surely has to be fraudulent. I have paid them £891 for insurance and after just 6 weeks they are cancelling it due to black box data and have offered a refund of just £471. This company should be investigated by the insurance ombudsman. I will certainly put the facts to the ombudsman so they can see what's going on.”

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Posted 8 years ago

“I have never been able to use my black box app to see how I am getting on and they only contact me when they want me to give them more money”

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Posted 8 years ago

“They were very quick to mark you down but very slow bringing your score back up after driving for so long.”

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Posted 8 years ago

Hi,? Sorry to see that you are unhappy with your scores - we're always ready to talk to you about how they work and offer advice. Just get in touch on?01733 308 380 when convenient ~Joe?

Posted 6 years ago

“He wos good”

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Posted 8 years ago

“I do not think they go through the benefits and drawbacks of the system sufficiently. In the event I cancelled because it was not right for me. I have yet to receive my refund.”

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Posted 8 years ago

Hi,? I'm sorry to see you weren't happy and I thank you for the feedback. If your refund isn't processed after 7 days please do gt in touch? ~Joe?

Posted 6 years ago

“I found you via Compare the market.com but needed to discuss in person some questions I had about cover. Your team were excellent and I took the cover out confident it was the right choice. Had a slight miscommunication with regard to the name on my direct debit for the finance company to pay in installments but am happy now resolved following email communication.”

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Posted 8 years ago

“good to talk to. every thing good so far .will use again.”

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Posted 8 years ago

“Your smart box,... gives me curfew,... I'm always at the left of the road, cause I drive carefully!”

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Posted 8 years ago

“The overall system was good.the only problem was that I had to phone the help line because your system problem I could not get my payment to go through on line”

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Posted 8 years ago

“The ease. Clarity and helpfulness made .my introductilon to your company a pleasure.”

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Posted 8 years ago

“No difficult complicated information it is what it states on the tin”

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Posted 8 years ago

“Smartmiles have been really helpful and accommodating. They have allowed me to track my driving easily and renewed my policy without any worry!”

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Posted 8 years ago

“Quick to pick up the phone and very helpful. Thank you.”

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Posted 8 years ago

“Very quick and easy procedure”

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Posted 8 years ago

“excellent service received by your sales rep”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,013 reviews