Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor, said that I was doing three times the speed limit in conditions it was impossible to achieve. After they threatened to take a ?230 cancellation fee for excessive speeding, I called and they said that I was doing that speed and would just have to accept that. Put in a complaint and never heard anything back, as well as refusing to provide any other details of the speeding event other than the max speed achieved.”

Helpful Report

Posted 8 years ago

Hi, I'm sorry to see that you've not had your complaint response yet and I've let the team know in case a reply has gotten lost in he post perhaps.? Many thanks, Joe?

Posted 6 years ago

“Amazing service”

Helpful Report

Posted 8 years ago

“Brilliant quotes and great communication.”

Helpful Report

Posted 8 years ago

“AVOID! AVOID! AVOID! Only 1 star as no star is not an option. I cannot believe in our country a company Hastings Direct Smart miles can get away with operating this wa, it surely has to be fraudulent. I have paid them £891 for insurance and after just 6 weeks they are cancelling it due to black box data and have offered a refund of just £471. This company should be investigated by the insurance ombudsman. I will certainly put the facts to the ombudsman so they can see what's going on.”

Helpful Report

Posted 8 years ago

“I have never been able to use my black box app to see how I am getting on and they only contact me when they want me to give them more money”

Helpful Report

Posted 8 years ago

“They were very quick to mark you down but very slow bringing your score back up after driving for so long.”

Helpful Report

Posted 8 years ago

Hi,? Sorry to see that you are unhappy with your scores - we're always ready to talk to you about how they work and offer advice. Just get in touch on?01733 308 380 when convenient ~Joe?

Posted 6 years ago

“He wos good”

Helpful Report

Posted 8 years ago

“I do not think they go through the benefits and drawbacks of the system sufficiently. In the event I cancelled because it was not right for me. I have yet to receive my refund.”

Helpful Report

Posted 8 years ago

Hi,? I'm sorry to see you weren't happy and I thank you for the feedback. If your refund isn't processed after 7 days please do gt in touch? ~Joe?

Posted 6 years ago

“I found you via Compare the market.com but needed to discuss in person some questions I had about cover. Your team were excellent and I took the cover out confident it was the right choice. Had a slight miscommunication with regard to the name on my direct debit for the finance company to pay in installments but am happy now resolved following email communication.”

Helpful Report

Posted 8 years ago

“good to talk to. every thing good so far .will use again.”

Helpful Report

Posted 8 years ago

“Your smart box,... gives me curfew,... I'm always at the left of the road, cause I drive carefully!”

Helpful Report

Posted 8 years ago

“The overall system was good.the only problem was that I had to phone the help line because your system problem I could not get my payment to go through on line”

Helpful Report

Posted 8 years ago

“The ease. Clarity and helpfulness made .my introductilon to your company a pleasure.”

Helpful Report

Posted 8 years ago

“No difficult complicated information it is what it states on the tin”

Helpful Report

Posted 8 years ago

“Smartmiles have been really helpful and accommodating. They have allowed me to track my driving easily and renewed my policy without any worry!”

Helpful Report

Posted 8 years ago

“Quick to pick up the phone and very helpful. Thank you.”

Helpful Report

Posted 8 years ago

“Very quick and easy procedure”

Helpful Report

Posted 8 years ago

“excellent service received by your sales rep”

Helpful Report

Posted 8 years ago

“I have completed, signed and returned the direct debit form which has been acknowledged by email. However, there is still no sign of the smart miles box! I am now concerned my cover will be cancelled since the box is not yet fitted. Please advise.”

Helpful Report

Posted 8 years ago

Hi,? Thanks for your review - I can let you know the box was dispatched on the 29th of May for self install. If you do not have it from DHL please can you call as soon as you can on?01733 308 380? Many thanks, Joe?

Posted 6 years ago

“everybody was so helpful, made it so easy.”

Helpful Report

Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews