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Hastings Direct Smart Miles Reviews

3.3 Rating 2,006 Reviews
56 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 2,006 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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They were very quick to mark you down but very slow bringing your score back up after driving for so long.
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Posted 8 years ago
Hi,? Sorry to see that you are unhappy with your scores - we're always ready to talk to you about how they work and offer advice. Just get in touch on?01733 308 380 when convenient ~Joe?
Posted 6 years ago
He wos good
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Posted 8 years ago
I do not think they go through the benefits and drawbacks of the system sufficiently. In the event I cancelled because it was not right for me. I have yet to receive my refund.
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Posted 8 years ago
Hi,? I'm sorry to see you weren't happy and I thank you for the feedback. If your refund isn't processed after 7 days please do gt in touch? ~Joe?
Posted 6 years ago
I found you via Compare the market.com but needed to discuss in person some questions I had about cover. Your team were excellent and I took the cover out confident it was the right choice. Had a slight miscommunication with regard to the name on my direct debit for the finance company to pay in installments but am happy now resolved following email communication.
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Posted 8 years ago
good to talk to. every thing good so far .will use again.
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Posted 8 years ago
Your smart box,... gives me curfew,... I'm always at the left of the road, cause I drive carefully!
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Posted 8 years ago
The overall system was good.the only problem was that I had to phone the help line because your system problem I could not get my payment to go through on line
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Posted 8 years ago
The ease. Clarity and helpfulness made .my introductilon to your company a pleasure.
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Posted 8 years ago
No difficult complicated information it is what it states on the tin
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Posted 8 years ago
Smartmiles have been really helpful and accommodating. They have allowed me to track my driving easily and renewed my policy without any worry!
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Posted 8 years ago
Quick to pick up the phone and very helpful. Thank you.
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Posted 8 years ago
Very quick and easy procedure
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Posted 8 years ago
excellent service received by your sales rep
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Posted 8 years ago
I have completed, signed and returned the direct debit form which has been acknowledged by email. However, there is still no sign of the smart miles box! I am now concerned my cover will be cancelled since the box is not yet fitted. Please advise.
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Posted 8 years ago
Hi,? Thanks for your review - I can let you know the box was dispatched on the 29th of May for self install. If you do not have it from DHL please can you call as soon as you can on?01733 308 380? Many thanks, Joe?
Posted 6 years ago
everybody was so helpful, made it so easy.
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Posted 8 years ago
Good product, helpful on the phone
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Posted 8 years ago
Very disappointed so decided to cancel and pay charges!
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Posted 8 years ago
Hi, I'm very sorry to see your review but I do thank you for the time to let us know about how you feel ~Joe?
Posted 6 years ago
Would recommend to others very efficient link to portal could be better
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Posted 8 years ago
Excellent customer service , my car insurance has gone down 3 years running
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Posted 8 years ago
Shocking service. Score system doesn?t work due to scores not moving. If car is out after 10 pm the score goes down by 5 and this takes 7+ days to get back up. When called they had no explanation. Poor poor service.
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Posted 8 years ago
Hi Craig,?Thank you for taking the time to review Smartmiles. Time of Day is one of the four elements we measure to calculate your driving score, Although there tends to be less traffic at night it is a more dangerous time to drive. Road casualty statistics from ROSPA show that 40% of collisions occur in the hours of darkness. It is for this reason that we weigh this element more heavily than some of the others. If you would like further information please contact our SmartMiles team directly using the e-mail form on the link here;?https://www.hastingsdirectsmartmiles.com/contact? ~Connor
Posted 6 years ago
Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews