Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful customer service. I phoned to cancel my policy within the first 14 days and was told that I would not have the ?210 telematics fee refunded since it had been fitted to the car!”

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Posted 8 years ago

Hi,? I'm very sorry to see you're unhappy with our fees. We work hard to ensure they are read and accepted before sale and we're always looking at ways to ensure more cutomers are aware. ~Joe

Posted 6 years ago

“prioce is good”

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Posted 8 years ago

“Very helpful”

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Posted 8 years ago

“The service was quick, efficient and very friendly.”

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Posted 8 years ago

“Great”

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Posted 8 years ago

“got my quote that i was happy with 1180 because they said i had a bump that wsa not my fault the insurance went up to 1700 sent evidence of that bump which was 2014 expecting you to take that into consideration and lower the premium you said no it was for another which i disclosed to you which you said i had not and you kept the premium at 1700”

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Posted 8 years ago

Hi,? Thanks for your feedback, sorry to see that there was an issue with the previous accident history details. If there are two and one was missed out then we would need to correct the premium but if you feel we've not got the right info please do get in touc hand let us know ~Joe?

Posted 6 years ago

“Everything was smooth and easy, and Hastings gave me the best quote two years running (the second year perhaps rewarding customer loyalty). Application process was straightforward. I've no complaints.”

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Posted 8 years ago

“absolute joke of a company, will scam you and give you box that ensures scores will only creep up. will then send you warnings telling you to improve then once you cannot improve due to the box being faulty and the whole thing being a scam itself, they will cancel. go out a minute past 10 at night you will be penalized and score will drop, breaking score will never move off 0. Apparently every time i break i slam? LOL FUCKING SCAM, Stay clear and pay that bit more at the start for a better company, if u go with Hastings smart miles you will regret it.”

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Posted 8 years ago

“Excellent value for money for a young driver of eighteen who has recently passed her test!!...Best price and service having being sent a black box within days..hassle free and highly recommended.”

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Posted 8 years ago

“The lady who served me was really kind and thoughtful.”

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Posted 8 years ago

“Cheapest one out there which is extremely helpful for young drivers.”

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Posted 8 years ago

“Person on the phone was helpful, but I did receive a misleading email.”

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Posted 8 years ago

“Can't stand that I've had my licence for over 3 years and 2 years no claims and that my insurance is still expensive. I will never rate more than 1 star for the price I have to pay”

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Posted 8 years ago

Hi, I'm really sorry we didn't come in at the price you wanted but I do hope we were still highly competitive in the market and that you will be very happy with the product you've purchased and our service ~Joe?

Posted 6 years ago

“terrible, never use again, wouldn't even recommend it.”

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Posted 8 years ago

I'm really sorry to see you feel that way, thank you though for your review - we welome every opportunity to hear back from our customers both good or bad as it all helps us to improve ~Joe?

Posted 6 years ago

“I have called up numerous times to organise this, each time sent to a different number, each time I was on hold for a long time, until I eventually gave up, and a few times the call just ended, and I was cut off. And I was told I could only book a 5 hour window. I work shifts at a hospital, and so this was almost impossible for me to fit around work.”

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Posted 8 years ago

Hi, Thank you for taking the time to review us and let us know about your experience. We are always looking to find ways of making appointments easier for our customers and improve the waiting times for you as well ~Joe?

Posted 6 years ago

“.tdyi”

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Posted 8 years ago

“couldnt make the app work with the user name and password recieved from Hastings”

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Posted 8 years ago

Hi, Thanks for the review, your issue might be resolved by doublechecking that you have login details for both the app and the online account as they are different ~Joe?

Posted 6 years ago

“Absolute scam,company needs shutting down please if you are a young driver avoid at all costs”

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Posted 8 years ago

“Very easy process due to the helpful staff. I would recommend.”

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Posted 8 years ago

“Charged a different price from the quote as I wanted the policy to start the same day. Rip off Britain at it's best!!!!! Easy money for the rip off insurance companies.”

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Posted 8 years ago

Thank you for your feedback, sorry to learn te price was not the same? ~Joe

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews