Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,011 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I only drive occasionally, the service I have received is good. My score could be rated higher as I do only complete a few miles per annum. I have renewed my policy as your pricing is of the best value. Continue with your best efforts. Regards Hannah Jones.”

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Posted 8 years ago

“Good service,box arrived on time & easy to fit.”

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Posted 8 years ago

Sorry to see you reduced your score, if we can help at all please do get in touch with the team? ~Joe

Posted 6 years ago

“Everything was delivered on time i.e. Telemetrucs easy to fit good value for money for first insurance and so far all as was expected”

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Posted 8 years ago

“Great customer service team, friendly and pleasant”

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Posted 8 years ago

“I need to know how well im driving. There is no good way to get up to date info on that. If there is anything other than the app, that also has low ratings, then I haven't been told”

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Posted 8 years ago

Hi, thank you for the feedback - we're always looking at ways to improve our app

Posted 6 years ago

“Very impressed with service.Kept informed about the arrival of black box and have provided details of installation whilst including informative video.”

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Posted 8 years ago

“Absolute scam. Firstly, you are not told that there is a curfew between 10pm and 5am and the print only says 'avoid driving regularly between these hours'. I have driven between these hours twice since the box was fitted and no matter how much I drive during the day (and I drive A LOT), my score will not go above 40. My braking score hasn't gone above 0/100 since I got the box fitted and I do not brake harshly. I have heard that, if you tend to queue a lot or regularly get stuck in slow moving traffic, it majorly affects your braking and acceleration scores. So I'm being punished for getting stuck in traffic? Awesome. It records bad driving data on days where I haven't even started the car and, whenever I talk to customer service about this, apparently it is my fault and nothing to do with the company? I wish I had read reviews before taking out this policy as this whole thing is clearly a money making scam aimed at young people who can't afford standard insurance.”

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Posted 8 years ago

“AWFUL SERVICE. Cancelled my insurance without any warning and refused to renew ir referring me to being on the 'black list'”

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Posted 8 years ago

“Absolutely rubbish”

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Posted 8 years ago

We're sorry to see you were not happy with our offering and thank you very much for providing your feedback and review? ~Joe

Posted 6 years ago

“Prompt”

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Posted 8 years ago

“Yes would recommend to anyone, very easy to get in contact with for renewals”

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Posted 8 years ago

“Customer service has been very poor. I received an email and a text on 3 May 17 to call Smart Miles to arrange installation. Before I was asked for my details on the phone, I was told I was phoning too early. This was not the case as was proven when I was asked for my details. My original fitting date for 8 May 17 was cancelled due to engineer illness - this can't be helped. The fitting was rescheduled for 22 May 17. On 16 May 17, I was told via email that Hastings was cancelling my policy. This was because the box hasn't been fitted. Considering the box hasn't been fitted because of your changes, the tone of this email was ridiculous and infuriating! Today the fitting for 22 May 17 has been cancelled. Hopefully, the third planned fitting date for 23 May 17 will be honoured.”

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Posted 8 years ago

Hi, I'm really sorry to read about your experience, we're working hard to ensure that the communication between customer, fitters and the various systems is more streamlined. I appreciate the letter came unneccesarily and apologise - once it's fitted I'm sure that the rest of your policy will go smoothly ~Joe?

Posted 6 years ago

“Unfortunately you don't have a category for zero stars! This is a marketing ploy to entrap the client by 'offering' a low premium and then install an inappropriate device into your vehicle which is impossible for either a new driver or competent established driver to conform to. It has a curfew hidden in the small print which means you are not permitted to drive the vehicle after 10.00PM. Zero customer service with unskilled / uninformed aggressive staff completely unhelpful with the sole aim of finding an excuse to increase the premium / or cancel the insurance and extort the cancel fee and removal of device fee. Ignore the ridiculous seagull ad.Should be reported to the Insurance Ombudsman for giving insurance companies a bad name ! Best advice STEER CLEAR”

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Posted 8 years ago

“Terrible, had my insurance cancelled last time when paying monthly, I drove 11% at night and my score was 4/100 I drove 9% at night this time and my score is 56/100, feels like they wanted to earn some money from cancelling last time but I've paid upfront this time so they can't. Scores are stupid the braking is impossible to keep good unless instead of braking just run people over and go through red lights. Only good thing is they're the cheapest but I'd never go with them if you can afford someone else.”

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Posted 8 years ago

Hello,? I'm sorry to hear that you're having such a negative experience with us. The driving score can be affected by driving during certain time periods and as a result we appreciate that this policy may not be for everyone. I hope that your driving score can be maintained throughout the rest of your policy and thank you for taking the time to leave a review -Theo

Posted 6 years ago

“Easy todeal with and prompt answering of the phone.”

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Posted 8 years ago

“Well-trained staff dealt with matter efficiently.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Honset to the point and got told what I needed”

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Posted 8 years ago

“I was wrongly charged to renew policy that was cancelled 6 months ago due to the car being written off by this insurance company. When I phoned to get a refund I did not get one word of an apology from the person I spoke to. When I was finally refunded almost ?600 that was wrongly taken from me I noticed I was charged an admin fee for YOUR admin error! Fortunately not all of your staff is as unhelpful as the first person I dealt with and over a week later I finally received all of my money. Absolutely appalling service and I will not be returning to this company!”

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Posted 8 years ago

Hi, Thanks very much for letting us understand the issues that you've had - customer feedback is really important to us so. I'm glad that we did get it sorted in the end and apologise for the initial problems and service ~Joe

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,011 reviews