Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with service.Kept informed about the arrival of black box and have provided details of installation whilst including informative video.”

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Posted 8 years ago

“Absolute scam. Firstly, you are not told that there is a curfew between 10pm and 5am and the print only says 'avoid driving regularly between these hours'. I have driven between these hours twice since the box was fitted and no matter how much I drive during the day (and I drive A LOT), my score will not go above 40. My braking score hasn't gone above 0/100 since I got the box fitted and I do not brake harshly. I have heard that, if you tend to queue a lot or regularly get stuck in slow moving traffic, it majorly affects your braking and acceleration scores. So I'm being punished for getting stuck in traffic? Awesome. It records bad driving data on days where I haven't even started the car and, whenever I talk to customer service about this, apparently it is my fault and nothing to do with the company? I wish I had read reviews before taking out this policy as this whole thing is clearly a money making scam aimed at young people who can't afford standard insurance.”

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Posted 8 years ago

“AWFUL SERVICE. Cancelled my insurance without any warning and refused to renew ir referring me to being on the 'black list'”

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Posted 8 years ago

“Absolutely rubbish”

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Posted 8 years ago

We're sorry to see you were not happy with our offering and thank you very much for providing your feedback and review? ~Joe

Posted 6 years ago

“Prompt”

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Posted 8 years ago

“Yes would recommend to anyone, very easy to get in contact with for renewals”

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Posted 8 years ago

“Customer service has been very poor. I received an email and a text on 3 May 17 to call Smart Miles to arrange installation. Before I was asked for my details on the phone, I was told I was phoning too early. This was not the case as was proven when I was asked for my details. My original fitting date for 8 May 17 was cancelled due to engineer illness - this can't be helped. The fitting was rescheduled for 22 May 17. On 16 May 17, I was told via email that Hastings was cancelling my policy. This was because the box hasn't been fitted. Considering the box hasn't been fitted because of your changes, the tone of this email was ridiculous and infuriating! Today the fitting for 22 May 17 has been cancelled. Hopefully, the third planned fitting date for 23 May 17 will be honoured.”

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Posted 8 years ago

Hi, I'm really sorry to read about your experience, we're working hard to ensure that the communication between customer, fitters and the various systems is more streamlined. I appreciate the letter came unneccesarily and apologise - once it's fitted I'm sure that the rest of your policy will go smoothly ~Joe?

Posted 6 years ago

“Unfortunately you don't have a category for zero stars! This is a marketing ploy to entrap the client by 'offering' a low premium and then install an inappropriate device into your vehicle which is impossible for either a new driver or competent established driver to conform to. It has a curfew hidden in the small print which means you are not permitted to drive the vehicle after 10.00PM. Zero customer service with unskilled / uninformed aggressive staff completely unhelpful with the sole aim of finding an excuse to increase the premium / or cancel the insurance and extort the cancel fee and removal of device fee. Ignore the ridiculous seagull ad.Should be reported to the Insurance Ombudsman for giving insurance companies a bad name ! Best advice STEER CLEAR”

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Posted 8 years ago

“Terrible, had my insurance cancelled last time when paying monthly, I drove 11% at night and my score was 4/100 I drove 9% at night this time and my score is 56/100, feels like they wanted to earn some money from cancelling last time but I've paid upfront this time so they can't. Scores are stupid the braking is impossible to keep good unless instead of braking just run people over and go through red lights. Only good thing is they're the cheapest but I'd never go with them if you can afford someone else.”

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Posted 8 years ago

Hello,? I'm sorry to hear that you're having such a negative experience with us. The driving score can be affected by driving during certain time periods and as a result we appreciate that this policy may not be for everyone. I hope that your driving score can be maintained throughout the rest of your policy and thank you for taking the time to leave a review -Theo

Posted 6 years ago

“Easy todeal with and prompt answering of the phone.”

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Posted 8 years ago

“Well-trained staff dealt with matter efficiently.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“Honset to the point and got told what I needed”

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Posted 8 years ago

“I was wrongly charged to renew policy that was cancelled 6 months ago due to the car being written off by this insurance company. When I phoned to get a refund I did not get one word of an apology from the person I spoke to. When I was finally refunded almost ?600 that was wrongly taken from me I noticed I was charged an admin fee for YOUR admin error! Fortunately not all of your staff is as unhelpful as the first person I dealt with and over a week later I finally received all of my money. Absolutely appalling service and I will not be returning to this company!”

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Posted 8 years ago

Hi, Thanks very much for letting us understand the issues that you've had - customer feedback is really important to us so. I'm glad that we did get it sorted in the end and apologise for the initial problems and service ~Joe

Posted 6 years ago

“Staff friendly and easy to communicate with.”

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Posted 8 years ago

“Second year with Hastings direct. It isn't the best insurance however was the cheapest. I paid ?1500 my first year and this year am paying ?700 with 1 years NCB. Only down side is the app doesn't work and my braking score is always 0.”

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Posted 8 years ago

“Same as the other reviews; their business model appears to be to charge you for the installation fee of the black box and then calibrate it to ensure no one can reasonably drive within their parameters before cancelling your policy and charging you 45 pounds for cancellation and 90 pounds for the removal of the box. I called when my score started to drop and asked about the algorithms they use to meter your acceleration, braking etc and they were less than useless; as a mathematician I still can't figure out any sensible system this could be based on! Apart from losing bucket loads of money you'll just end up stressed the entire time you're driving, not to mention accelerating and breaking so slowly you end up putting yourself and others at risk.”

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Posted 8 years ago

“Ditto - Not going to waste lots of words but this definitely needs referring to the insurance ombudsman asap. How the hell can an insurance company endorse a scheme such as this. We had a year with a different provider with no problems. We only changed as this was a better deal. AVOID AT ALL COSTS.”

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Posted 8 years ago

“Avoid at all cost, the policy is clearly a scam to make money, my daughter had a black box fitted by myself as instructed by them. Whilst the score that needs to be above 40% started high it dropped of quick due to time off day driver and that she parks at her boyfriend house. As a student she works some evenings and weekends and as such they score you down. The policy was over £1200 and black box is received by post, which you have to fit. At the point they cancel 8 months in they charge £200 cancelation fee, when they advise you to cancel as if they cancel the policy they say you will not get insurance else where they also charge £90 for the black box to be removed but you take this out yourself? My wife and I have both sat with her whilst driving and found her to be very safe. So I took her car for a period off time and drove it on my policy and regardless off how well I drove it during day time hours they still knocked the score back to keep it under 40% The are aware that if you search for a policy with out the black box that the cheapest you will find is £1880 which is theirs. pay more at the start and avoid Hastings direct at all cost. regards Keith”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews