Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,006 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,006 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service and a horrendous company to be insured with. I requested at least 6 times to speak with a manager on a 60 min phone call and was just passed around from person to person no manager. 'Compulsory excess charges' aren't clearly stated on policy documents and not to forget they don't send you your renewell documents which is the law to do so. Going back to my old insurer I think, much better value and customer service for money!”

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Posted 7 years ago

Hello there, I'm sorry to see that you are not happy with the way you were dealt with regarding speaking to a manager, I completely understand your frustrations in this instance. The excesses should have been transparent in any policy documents you had, young drivers excesses are always charged in these circumstances. I do apologise that your experience with Hastings Direct SmartMiles hasn?t been a god one. - Jamie

Posted 6 years ago

“So far so bad. Everything declared at proposal time then the first thing they do is charge an outrageous admin fee claiming something wasn't disclosed which was. Very sharp practice and I dread to think what they would be like if you had to make a claim.”

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Posted 8 years ago

Hi,? I'm sorry to learn about your fee - if you want to show us anything that helps to understand how it was disclosed on your side please email help@hastingsdirect.com ~Joe?

Posted 6 years ago

“Your people are rude & not help full”

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Posted 8 years ago

Hello, Thank you for your feedback, I am sorry that you didn't find our colleagues to offer you the best service however. Please accept my apology for any distress ~Joe?

Posted 6 years ago

“Money thieving - absolutely rubbish when dealing with my accident. Just charge you ridiculous amounts of money for everything. Change their minds about the price constantly. Would never waste my money on them again. Avoid at all costs.”

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Posted 6 years ago

Hi. I'm sorry that you feel this way. I hope that you were able to get this resolved for the team and I'll pass your feedback on to help us to improve ~ Sophie

Posted 6 years ago

“I didn?t purchase on 14 March?”

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Posted 7 years ago

I'm sorry to hear there was an error. Please contact the SmartMiles team to amend. ~Connor

Posted 6 years ago

“The only word that comes to mind is useless. This was my first ever car insurance which naturally cost me an arm and a leg. The smart miles box was ok but I hated the fact there was a curfew which didn?t allow me to use my car between 10pm-5pm without being penalised, it felt like an over controlling parent and a lack of freedom. Hastings have also been uncooperative in regards to claims and gave me incorrect information which has affected my policy with my new insurance meaning I had to pay more. They also tried to take money out of my account without my permission but then claimed they had sent out information but didn?t. As a young person I felt like I was taken advantage of because of my age and I will not be continuing my car insurance with them ever again. A waste of ?1200 and a poor experience, would not recommend.”

Helpful Report

Posted 7 years ago

Hi there,I'm really sorry to see your experience with us was a bad one. We are very transparent with the driving between 10pm and 5am and suggest that you do drive, this is to protect our younger more inexperienced drivers that could be exposed to potential accidents. I really am really sorry to see that you were unhappy with our claims process and the fact you were charged more when changing provider. This must have been very frustrating and for this I apologise. ~ Jamie

Posted 6 years ago

“Don?t buy this insurance!! Black box is like house arrest”

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Posted 7 years ago

Hello Hassan,? ? I do apologise if you feel that way - we work hard to ensure that we only guide our customers towards great driving behaviours rather than impede or restrict you?? ~Joe?

Posted 6 years ago

“If u buy a new car you have to pay for another box why not use the same one from before. Oh and the discount only applies to the same car, if after a year you changed ur car the quote changes significantly...”

Helpful Report

Posted 7 years ago

Hi there, Sorry you have had some issues with the policy, all cars "rate" differently on insurance policies and can effect the price. I hope everything has been sorted now though. - Jamie

Posted 6 years ago

“Very unhelpful customer service. I phoned to cancel my policy within the first 14 days and was told that I would not have the ?210 telematics fee refunded since it had been fitted to the car!”

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Posted 8 years ago

Hi,? I'm very sorry to see you're unhappy with our fees. We work hard to ensure they are read and accepted before sale and we're always looking at ways to ensure more cutomers are aware. ~Joe

Posted 6 years ago

“Better customer service”

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Posted 7 years ago

Hi, Sorry to see you were not happy with our service. If we can help, please don't hesitate to get in touch and let us know ~Joe

Posted 6 years ago

“Too much deduction from annual payment please don't buy insurance from this company or if you really want to buy it from them don't pay annually pay monthly but they will still take a lot of money as a deposite”

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Posted 8 years ago

Hi, Sorry to see you were unhappy with the credit repayment and first payment amount - I hope that we were still competitive against other insurers abnd you liked our product ~Joe?

Posted 6 years ago

“Stop ripping people off like you did to me”

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Posted 7 years ago

I am sorry to hear this. If you are extremely dissatisfied you can log a complaint using the online e-mail form here below. https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“Send me a login for my smart miles device. I was promised this by the end of je. I'm still waiting...september28th!!”

Helpful Report

Posted 7 years ago

Hi there,I'm sorry for the delay in getting back to your regarding this. Hopefully by now you have received your login details for your app. If you do need to speak to an advisor in future, please don't hesitate in contacting the team on 01733 308 380.~ Jamie

Posted 6 years ago

“By doing as they said and getting my no claims bonus right before my renewal. Or at least get back to me about it so I could have changed it to direct debit before!”

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Posted 8 years ago

Hi, Sorry to see you had some service issues and I can appreciate that you're unhappy. Thanks for the chance to hear your comments and get a review ~Joe?

Posted 6 years ago

“keep better records as i phoned up to insure that my insurance would not automatically renew but you did it anyway.”

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Posted 7 years ago

Hi, Thanks for your review and feedback, I apologise if we've made a mistake with renewing your policy, I can appreciate that would be frustrating. I hope it's resolved now but if not just give the team a ring and we'll get it sorted ~Joe?

Posted 6 years ago

“Can't comment bought the car and returned it on the 3rd day cancelling policy”

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Posted 8 years ago

“would never recommend, scoring system is too strict”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are not happy with the monitoring we have, we do promote safe driving and the parameters we observe would imply safe driving. We are very transparent with the areas we monitor.~ Jamie

Posted 6 years ago

“Why do I not have a choice on whether or not to take legal protection. I don?t need it neither do I want it. Customer service is a joke.”

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Posted 7 years ago

Hi, Our comprehensive cover come with Legal Protection as standard so you don't have to worry about not having it's benefits? ~Joe?

Posted 6 years ago

“Rip off”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you are unhappy with the service we have provided for you.~ Jamie

Posted 6 years ago

“The email that I received to give feedback didn't have my correct name - someone completely different and wasn't me! Attention to detail!”

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Posted 6 years ago

HI there,I'm sorry to see this is the case, we have made a mistake in this instance but appreciate your feedback.~ Jamie

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,006 reviews