Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Train all of your employees with the knowledge of what a black box can do. My car was stolen and several people under your employment weren't able to track my car to find its location. It was left to the police and I was without a car for 4 weeks when the car could have been pin pointed the day it was stolen which could have prevented the damage to my car.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm so sorry to read that you have had your car stolen, this must have been a terrible experience and one that we should have been able to help with. We do use the services of a company that can locate the vehicle, however, this doesn't necessarily mean we can recover it immediately. I do hope that the rest of the claim goes smoothly and that you come to a swift conclusion.~ Jamie

Posted 5 years ago

“Absolute con for an insurance company. Literally was left not wanting to drive. Unrealistic driving expected! Lost 6 month no claims! Waste of time! Do not insure with this group impossible to get and maintain a score over 30!”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to read you have had such a negative experience with our insurance. We do offer help and support for all policy holders who's scores drop below 40/100 so if you didn't receive this help I apologise sincerely. ~ Jamie

Posted 6 years ago

“Terrible scores on braking and time of day very bad policy”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to see you have had issues with your braking score and your time of day score. We do have a dedicated team that can offer you help and support in these area's if you require it. The First Response Unit can be contacted on 0800 048 2955. ~ Jamie

Posted 6 years ago

“Sold my car people still trying to claim from me for accident which happened when I was not the owner very little help from hastings”

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Posted 6 years ago

Hi there, I'm sorry to see you are still having contact fro us regarding this matter. I do hope that this matter gets resolved and apologise for any inconvenience this has caused. ~ Jamie

Posted 6 years ago

“Absolutely rubbish!! And I have definitely not renewed with this company and would not recommended anyone too take out a policy with these!! If I could of not given them any stars I would have done!but it doesn't give you the option....”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your feedback. Its very disappointing to see that you have had such a negative experience dealing with ourselves. ~ Jamie

Posted 5 years ago

“this company cancelled my sons policy now they want £150 for the telematics box and £45 for them cancelling. Rip off company”

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Posted 6 years ago

“Absolutely disgusted with this company.Failed to show up to repair a faulty telematics box, "engineer running late", but no call to advise. Tried to rearrange twice, being in queues for over 40 mins both times.Then received an email to say insurance had been cancelled! Then when I called to see what was going on, they said during their security questions that email was their primary contact method, clearly not, since no emails were sent advising of any potential cancellations. After speaking to an adviser (for 40 minutes) who had to keep putting me on hold whilst she tried to get hold of a telematics engineer (welcome to my world I said!), and faced with an uninsured car, that was needed to go to work, I was told that I couldn't get re-insured until 'an investigation' had taken place. Clearly I have been forced into a corner where I have had to go to an alternative insurer, which i would have done in December at the point of renewal, following poor service from Hastings Direct Smart Miles. I have requested a full explanation by email, although I very doubt I'll see it. It is, however, imperative that any sign of having cancellation on my insurance history, is removed immediately, since this is wholly unacceptable without prior notice and is not 'treating customers fairly' as required by the FCA. It is my intention to escalate this to the highest level unless I receive, both the above, along with an apology for the horrendous lack of communication from this company, within 7 days, along with some sort of recompense for the now lack of No claims Discount, having had to cancel 10 months into the year. I intend to approach the relevant ombudsman service accordingly. I too wish I had read reviews on this company, avoid at all costs. Absolutely furious.”

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Posted 6 years ago

“Avoid this scam of a company they offer you cheap insurance after 3 months they lower your scores significantly forcing you to cancel the policy as you will not get another insurance if they cancel it. They will then charge you stupid over the top cancellation fees now that's how they make their money back. It is impossible to get the scores up even after perfect driving with 32 yrs experience yet the scores reduce immediately. This company should be banned from trading avoid this shocking scam of a company pay that bit extra and go elsewhere.”

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Posted 6 years ago

“Cannot get through to cancel my policy”

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Posted 6 years ago

Hi there,Thanks for your feedback. I'm sorry to see you have had so many issues trying to cancel your policy. We wish you all the best with your new provider.~ Jamie

Posted 5 years ago

“All I would say is to keep away from hastings smart mile black boxes. Im just in the prosses of cancelling mine. It's a complete scam. Back to PROPER SAFE DRIVING. Hooray.”

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Posted 6 years ago

“would never recommend, scoring system is too strict”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are not happy with the monitoring we have, we do promote safe driving and the parameters we observe would imply safe driving. We are very transparent with the areas we monitor.~ Jamie

Posted 5 years ago

“The email that I received to give feedback didn't have my correct name - someone completely different and wasn't me! Attention to detail!”

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Posted 6 years ago

HI there,I'm sorry to see this is the case, we have made a mistake in this instance but appreciate your feedback.~ Jamie

Posted 5 years ago

“braking 100% night driving100% speed 70% acceleration 0% this in a 10 year old car which is a very small diesel driven by a 75 year old!!!!!!!!!!!!! GET REAL HASTINGS SOMETHING MUST BE WRONG.”

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Posted 6 years ago

“Sort out your data protection. I am not the person this was addressed to. I am not Amanda Choi. Also, surely it is illegal to try to take payment before the renewal date, especially as I was not renewing. Also, stop warning me about not authorising the payment even though I had cancelled.”

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Posted 6 years ago

Hi there, I'm sorry to see that this has been address to the wrong person, this is an oversight on our behalf and we have address the matter. We appreciate this feedback from you.~ Jamie

Posted 5 years ago

“This mail has been sent to the wrong person. Don't know who Hollie Redfern is. What about data protection?”

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Posted 6 years ago

Hi there,Thank you for making us aware of this. There has been an oversight on our behalf that we have addressed.~ Jamie

Posted 5 years ago

“They couldn't answer a simple question without repeat calls failed to ring back as promised failed to do what they said when they said they would and then charged more than the original quote. The only positive was it still worked out a bit cheaper than everyone else. You need to get a grip and start providing proper high quality customer service! LP”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience dealing with our Customer Services team. I can only imagine how frustrating this must have been for you. We do appreciate your feedback though.~ Jamie

Posted 5 years ago

“Absolutely awful company stay clear, told me there was no cerfew when we took the policy and there was, which drastically kept reducing my driving score, when I asked for advice they advised me to not use my brakes, I live in a very hilly area and this is absurd. Then when I eventually could end the policy I rang three desperate times to make sure it didn?t lapse even had emails to day it was finished, then received an email out of the blue thanking me for renewing! Thank god I had cancelled the direct debit. I would advise anyone to avoid this company like the plague”

Helpful Report

Posted 6 years ago

HI there,I'm sorry to see you have had such a bad experience with our SmartMiles insurance. We are as transparent as we can be about driving between the hours of 10pm and 5pm, so if this wasn't made clear to you I apologise. We wish you the best with your new provider.~ Jamie

Posted 5 years ago

“Installed a black box in sons car. Acceleration now down to 0 despite braking and speed being very good. Only a month left to run on policy so I imagine this figure has been fixed so you can cancel the policy. I am a DSA Driving instructor and have hours of video evidence to prove my son has been driving in an acceptable manner. I also have been driving this vehicle in an acceptable manner..... This is a warning to Hastings that I am in the process of taking my proof to a solicitor and to the insurance ombudsmen. Hastings are clearly defrauding their customers out of millions by selling and cancelling policies without giving any refunds and charging customers hundreds of pounds for worthless black boxes.”

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Posted 6 years ago

“Awful. Clearly their software is designed to give you a bad score and with a braking score of zero there is no way that my driving can be that bad. Especially when I have been driving for 40 years. Completely manufactured, contrived and dishonest scam.”

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Posted 6 years ago

“Very unhappy with the service from Hastings Direct. They automatically renewed my policy and took money out of my account without giving me any proper warning. They were also very unhelpful whenever I called customer services with an issue. Would never recommend.”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience with our renewal processes. We do send out our renewal invitations 28 days before your policy is due to renew and as a responsible insurer we will always renew a policy to ensure you are always covered. I do apologise though if this has caused any distress or inconvenience.~ Jamie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews