Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no hiccups or problems after a year, the only thing i would say is that the black box is ridiculous, one slip up thats it and your driving score will go down. However, no matter how good you drive or no matter how long you do it for the score never seems to redeem itself! this needs sorting and its not like it isnt noticeable...”

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Posted 6 years ago

Hi there,Thank you for your review. I'm glad to see you had a good year with our SmartMiles policy. The scoring system can be frustrating at times but we do offer help and support through our First Response Unit if you ever feel you need assistance. They can giver really helpful hints and tips to get your score back up where it needs to be, their number for future reference is 0800 048 2955.~ Jamie

Posted 6 years ago

“Really good. Very cheap on 2nd year”

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Posted 6 years ago

“It was an amazing experience to insure my car with SmartMiles. But what could be improved is that if customers are not limited to certain mileage. And to reduce the insurance cost even thought there was limitations.can you please not take money without informing the customers.”

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Posted 6 years ago

“Friendly, quick, consistent with keeping us up to date, informative of all deals, workings of the car etc. Overall amazing service.”

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Posted 6 years ago

“Never had any problems with them, on my second year with them now, would really recommend this company.”

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Posted 6 years ago

“Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.”

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Posted 6 years ago

“Always so happy and friendly on the phone. They?ve made my 2nd and 3rd year as a young driver so much cheaper than any other insurance company. Would recommend.”

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Posted 6 years ago

“I would recommend as it takes into consideration harsh brakes when people pull out in front of you as well as how fast the traffic is flowing. As well as this amazing perks such as myself receiving a massive discount for getting a good driving score!”

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Posted 6 years ago

“Great, no mither & my box cut my next year insurance done a lot”

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Posted 6 years ago

“Good service and very helpful Reasonable price”

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Posted 6 years ago

“I was hoping to get a quote to renew the insurance on my sons car, however as my younger son was taking the lead on the policy from my older son (now at uni) the call handler didn't seem interested and suggested we go to a comparison site !”

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Posted 6 years ago

Hi there,I'm really sorry to see you didn't receive the level of service that you should have done, we do strive to be as professional as possible and if this wasn't the case I apologise. I do hope you manage to find appropriate cover for your son.~ Jamie

Posted 6 years ago

“I cancelled the policy as no longer required in September, this has been a somewhat impossible task and I am still getting ?chased? not sure why the simple process of cancellation is such a drawn out, long winded task.”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience trying to cancel your policy with ourselves. It might be worth you speaking with an advisor to get an update on 01733 308 380 or sending an email over to contact@hastingsdirectsmartmiles.com.~ Jamie

Posted 6 years ago

“I placed a review 6 days ago with another review site, which described how poor this Company is. In the review I made particular mention about the shortcomings of the Smartmiles black box and Hastings' poor customer service. I cancelled my daughter's policy (after only 14 days) and was told that there was a £175 cancellation charge. I said that I was prepared to pay for the two weeks cover, but owing to the fact that I was given misleading information by Hastings, I requested a full refund of the cancellation charge. I was told that this was not possible and after much complaining and many phone calls, was only given a partial refund. I was advised that the matter would be passed to the Complaints Department, who would decide if I could have a full refund as requested. I read their response to my review with utter amazement. It says " Box scores will update after every journey" and " I am happy to hear that we have now resolved the situation". Both of these statements are completely untrue. Let me make it absolutely clear to anybody reading this: 1. Box scores will not update after every journey - no matter what device you are using. 2. My complaint is far from being resolved. In fact, Hastings Smartmiles' Complaints Department, have sent me a standard response letter saying that they are still investigating the matter and it may take EIGHT WEEKS for them to respond with their findings. I phoned Hastings yesterday to make them aware of the inaccuracy of their response to my review. I was told that they would look into it and amend it. Today it remains unaltered. The Company is a complete disgrace and I would urge anybody who is considering taking insurance with a black box, to look for a far more reputable and trustworthy company, even if it may cost a little more. I have now moved my daughter's policy to another company, who have provided her with a black box that does update after every journey and has staff who can be relied upon to give accurate information about the policy. y ”

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Posted 6 years ago

“Good value and good customer service when phoning.”

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Posted 6 years ago

“easy to communicate with, everything explained clearly, hassle free.”

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Posted 6 years ago

“Good communication, reliable insurance as well as price, very happy !”

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Posted 6 years ago

“I was served by someone called Hannah, they were brilliant! She helped me through the process of renewing my insurance. But also managed to make it a lot cheaper for me. Hannah was kind, descriptive, and listened to what I needed. She also helped me with another matter which I believe went beyond the call of duty. She deserves a Christmas present (or maybe some extra time off over the Holiday period at least!) She represented Smartmiles very well, a lot better then some previous calls Ive had to make.”

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Posted 6 years ago

“Very helpfull”

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Posted 6 years ago

“Hastings Direct Smartmiles are a lovely insurance company to go with. They really helped me when I needed advice. When going onto my second year of insurance I was able to change the bank details they had for the account as well as being very helpful and answering my questions.”

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Posted 6 years ago

“Helpful service, worth the money”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews