Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Advisor easy to deal with , knowledgeable and helpful .”

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Posted 6 years ago

“Really helpful App, allowed me to monitor my driving. When I had to ring up to enquire about something the person I spoke to was very helpful!”

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Posted 6 years ago

“Fraudulent scammers”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a negative experience with our SmartMiles insurance.~ Jamie

Posted 6 years ago

“Easy renewal just what you eant”

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Posted 6 years ago

“Very good service, end of the year, they gave discount because of our good driving.”

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Posted 6 years ago

“Very easy and great second year insurance price”

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Posted 6 years ago

“The chap was very pleasant but my goodness the experience was painful. I was on the phone for approx 47 minutes just to pay and I still haven?t received an email receipt!!! Instead you?re quick to send me several email survey requests.”

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Posted 6 years ago

Hi there,I'm sorry that the process seems to have been a negative one when trying to make a payment. Hopefully by the time you receive this response, you will have received your receipt. ~ Jamie

Posted 6 years ago

“Fantastic service! And they really do give great rewards unlike other companies! Will be stcking with them.”

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Posted 6 years ago

“Rip off”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you are unhappy with the service we have provided for you.~ Jamie

Posted 6 years ago

“Price was excellent, however, i phoned to pay with a credit card but unfortunately the transaction was taken from my bank account NOT the card I wanted.”

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Posted 6 years ago

“I would not give any stars if it gave you the option because these illegal corrupt company are committing criminal acts by illegally putting young drivers mostly at risk by playing with people lives by illegally scoring drivers false targets to put pressure on the driver to set them up to fail and when are made to make their customers look like they don’t know how to drive despite passing there driving test years ago and because these black boxes are not calibrated and hence give incorrect reading and false marks for driving , since having the box fitted some 4 months ago I have with the help of the sat nave kept UNDER the SPEED LIMITS but they still mark you down for speed what a bunch of fiddling misfits tha talk so nicely to get you signed up and when they got your money they treat you Ike s—-t the ombudsman need to receive more complaints about the criminal company to be able stop these people stealing money from parents and your drivers who work hard to pay these fiddling sods. Please email me to add you to the list of unhappy customers so we can put a stop to these people and hold the person at the top him responsible in a court of law which was mentioned and get the government who are aware of this scam. Please send a message to. Meenagary1@gmail.com. We need to get these people help accountable for their criminal acts and to stop them trading and ruining people’s lives.”

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Posted 6 years ago

“They should NOT have taken payment for the ensuing years' insurance BEFORE the due date: Also i should have been notified that I could protect my no claims bonus BEFORE the payment was taken, I was told on the 'phone last Saturday that had this been the case, I could have done so, but once the payment had gone, no. NOT IDEAL.”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had your policy renew without your prior knowledge. We do send our renewal invitations out 28 days prior to your policy expiring and have a level of responsibility as an insurer to make sure you are always covered. If we don't hear from you, and you have an automatic renewal, your policy will renew. I completely understand how frustrating this can be, especially if you wanted to add additional extras to it and hope you have managed to speak with an advisor to rectify the situation.~ Jamie

Posted 6 years ago

“Good deals at renewal which was promised.”

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Posted 6 years ago

Hello, It's good to hear that we were able to provide you with a competitive renewal and thank you for choosing to insure with Hastings Smart miles. I hope your second year will be even better than the first-Theo

Posted 6 years ago

“Excellent customer.SERVICES”

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Posted 6 years ago

“I have not had a problem with Hastings since i brought my car insurance a year ago, going into my second year with them having the telecom box and it has reduced my insurance significantly. Very happy!”

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Posted 6 years ago

“I think the service offered by the SmartMiles is excellent. I would recommend them to anyone. They have done all the work and left me with a first class policy.”

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Posted 6 years ago

“fucking bollocks of a company, rip off pricks, id rather drown my self then recommend them to anyone.”

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Posted 6 years ago

“Quick easy and efficient”

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Posted 6 years ago

“Great service and great rates highly recommend especially for 1st time drivers”

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Posted 6 years ago

“Shocking.”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience dealing with our services.~ Jamie

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews