Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,962 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip off”

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Posted 5 years ago

Hi there,Thank you for your feedback. I'm sorry to see you are unhappy with the service we have provided for you.~ Jamie

Posted 4 years ago

“Price was excellent, however, i phoned to pay with a credit card but unfortunately the transaction was taken from my bank account NOT the card I wanted.”

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Posted 5 years ago

“I would not give any stars if it gave you the option because these illegal corrupt company are committing criminal acts by illegally putting young drivers mostly at risk by playing with people lives by illegally scoring drivers false targets to put pressure on the driver to set them up to fail and when are made to make their customers look like they don’t know how to drive despite passing there driving test years ago and because these black boxes are not calibrated and hence give incorrect reading and false marks for driving , since having the box fitted some 4 months ago I have with the help of the sat nave kept UNDER the SPEED LIMITS but they still mark you down for speed what a bunch of fiddling misfits tha talk so nicely to get you signed up and when they got your money they treat you Ike s—-t the ombudsman need to receive more complaints about the criminal company to be able stop these people stealing money from parents and your drivers who work hard to pay these fiddling sods. Please email me to add you to the list of unhappy customers so we can put a stop to these people and hold the person at the top him responsible in a court of law which was mentioned and get the government who are aware of this scam. Please send a message to. Meenagary1@gmail.com. We need to get these people help accountable for their criminal acts and to stop them trading and ruining people’s lives.”

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Posted 5 years ago

“They should NOT have taken payment for the ensuing years' insurance BEFORE the due date: Also i should have been notified that I could protect my no claims bonus BEFORE the payment was taken, I was told on the 'phone last Saturday that had this been the case, I could have done so, but once the payment had gone, no. NOT IDEAL.”

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Posted 5 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had your policy renew without your prior knowledge. We do send our renewal invitations out 28 days prior to your policy expiring and have a level of responsibility as an insurer to make sure you are always covered. If we don't hear from you, and you have an automatic renewal, your policy will renew. I completely understand how frustrating this can be, especially if you wanted to add additional extras to it and hope you have managed to speak with an advisor to rectify the situation.~ Jamie

Posted 4 years ago

“Good deals at renewal which was promised.”

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Posted 5 years ago

Hello, It's good to hear that we were able to provide you with a competitive renewal and thank you for choosing to insure with Hastings Smart miles. I hope your second year will be even better than the first-Theo

Posted 4 years ago

“Excellent customer.SERVICES”

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Posted 5 years ago

“I have not had a problem with Hastings since i brought my car insurance a year ago, going into my second year with them having the telecom box and it has reduced my insurance significantly. Very happy!”

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Posted 5 years ago

“I think the service offered by the SmartMiles is excellent. I would recommend them to anyone. They have done all the work and left me with a first class policy.”

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Posted 5 years ago

“fucking bollocks of a company, rip off pricks, id rather drown my self then recommend them to anyone.”

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Posted 5 years ago

“Quick easy and efficient”

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Posted 5 years ago

“Great service and great rates highly recommend especially for 1st time drivers”

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Posted 5 years ago

“Shocking.”

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Posted 5 years ago

Hi there,I'm sorry to see you have had such a bad experience dealing with our services.~ Jamie

Posted 4 years ago

“no hiccups or problems after a year, the only thing i would say is that the black box is ridiculous, one slip up thats it and your driving score will go down. However, no matter how good you drive or no matter how long you do it for the score never seems to redeem itself! this needs sorting and its not like it isnt noticeable...”

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Posted 5 years ago

Hi there,Thank you for your review. I'm glad to see you had a good year with our SmartMiles policy. The scoring system can be frustrating at times but we do offer help and support through our First Response Unit if you ever feel you need assistance. They can giver really helpful hints and tips to get your score back up where it needs to be, their number for future reference is 0800 048 2955.~ Jamie

Posted 4 years ago

“Really good. Very cheap on 2nd year”

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Posted 5 years ago

“It was an amazing experience to insure my car with SmartMiles. But what could be improved is that if customers are not limited to certain mileage. And to reduce the insurance cost even thought there was limitations.can you please not take money without informing the customers.”

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Posted 5 years ago

“Friendly, quick, consistent with keeping us up to date, informative of all deals, workings of the car etc. Overall amazing service.”

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Posted 5 years ago

“Never had any problems with them, on my second year with them now, would really recommend this company.”

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Posted 5 years ago

“Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.”

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Posted 5 years ago

“Always so happy and friendly on the phone. They?ve made my 2nd and 3rd year as a young driver so much cheaper than any other insurance company. Would recommend.”

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Posted 5 years ago

“I would recommend as it takes into consideration harsh brakes when people pull out in front of you as well as how fast the traffic is flowing. As well as this amazing perks such as myself receiving a massive discount for getting a good driving score!”

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Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,962 reviews