Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.28

3.3 Rating 2,014 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,014 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“The service could be improved by actually listening to their customers views and requests and acting upon them. I didn?t want to renew the breakdown cover as I could source this elsewhere and was informed someone would call me back when I want led to negotiate this years price, however the policy was renewed without me confirming this is what I wanted. Also my driving score has rolled over, I would prefer it to have reset as it is impossible to improve... Can?t wait until next year when I can leave this company behind...”

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Posted 8 years ago

Hi there, I'm sorry to see that you have had issues when renewing with us and that the lack of communication meant you had cover on your policy you didn't require. We do take on board you comments and they will be fed back to our SmartMiles team. - Jamie

Posted 6 years ago

“Straight to the point and all my queries have been answered with a good standard of knowledge”

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Posted 8 years ago

“It?s alright SmartMiles.... but I don?t see how using your car once on a night journey can drop your scoring by 7% Overall it?s given me a discount in year two, but I?d of got that with other brokers too. ??”

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Posted 8 years ago

Hi there, Thanks for your review. The time of day score is a percentage of your night time driving (10pm - 5am) and your day time driving (any other time). We have a group of people here called underwriters who are?essentially risk assessors who look at what risk you pose driving during the day to driving at?night hence the drop in score. Hopefully this explains it a bit better for you. Glad you got a reduction on your renewal though. Thanks?- Jamie ?

Posted 6 years ago

“The renewal was easy and good but previously when I signed up I was asked for my ncb proo, which I sent via email. The admin team didn?t pick this up and by the time they did the original premium had gone up by ?13 a month. I made the company aware and someone promised on three different occasions to call me back but they never did. Because of a back log in the admin department I have had to pay the higher premium which I believe should have been given back to me. This never happened.”

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Posted 8 years ago

Hello there, I do apologise for the lack of communication you have received, hopefully this will get resolved sooner rather than later. Thanks - Jamie

Posted 6 years ago

“Really helpful lady and she did what she said she would.”

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Posted 8 years ago

“Quick and easy as it should be.”

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Posted 8 years ago

“Following on from what everyone else has already said, i do not recommend smartmiles! I have been with smartmiles from the day I passed, which was only 4 months ago, and already my score is at 37 and been told my policy is going to be cancelled if my behavior does not improve? I do not speed, I do not drive fast enough to have to break hard, I don't accelerate much simply because I don't have to as my car basically drives itself and maybe 3/4 days out of 7 my car is home at 11 O'clock instead of 10 and my time of day is at zero? okay! so how can I fix this? not drive too much for a few days? oh wait, you have to A LOT drive for your score to increase apparently! well, so I've been told! My score has never increased, even though i'm nearly 100% sure that I am the most careful driver out there! Honestly wish, i had read the reviews before i took this policy!”

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Posted 8 years ago

Hi, I am sorry to hear you are having a poor experience. It is important to increase the amount you drive to improve your score as the more miles safely driven achieved, the more the instances where we have recorded events that will negatively impact your score will be balanced out. In terms of time of day, consistently going outside of the 10pm-5am parameters will have a negative affect on your score. This is because data has shown us that you are much more likely to be involved in an accident at night compared to the day. As your score has dropped below 40 you should have been contacted by our team to provide some coaching on how to improve your score, but if this has not occurred please contact us on help@hastingsdirect.com with your policy number. ~Connor

Posted 8 years ago

“Great customer service and very helpful every time I've been on the phone!”

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Posted 8 years ago

“Smart device was easy to install, and come with good instruction.”

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Posted 8 years ago

“The policy is good but my only negative is that I have renewed my policy but the information on the black box is not reset. I will be starting the new policy at a disadvantage. I have been told how to improve my "score" but nothing felt like it worked”

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Posted 8 years ago

“Hastings direct has kept me really happy throughout the year, and now they gave me a really good Renewal price. :)”

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Posted 8 years ago

“Great service, car insurance premium vastly reduced in the second year which is what I was advised would happen.”

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Posted 8 years ago

“provide a great value service with minimum customer service fuss.”

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Posted 8 years ago

“First year driving after passing my test and with a black box with Hastings Direct SmartMiles. After a good year of lots of driving the rewards came in from my black box with a big drop in my insurance cost making driving even more rewarding and joyful. Never had any problems at all with the company and look forward to many more years of insurance with them.”

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Posted 8 years ago

“The renewal process went very smoothly. Go company to do business with.”

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Posted 8 years ago

“Didn?t have a problem renewing the insurance. The person was very helpful with any questions we had.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

Hi there, Thanks for the positive feedback, we are glad you have received a good service from us. Thanks - Jamie

Posted 6 years ago

“On the 4th of April i phoned Hastings about an issue. I had paid for breakdown cover with my insurance yet when i broke down i had no cover with the RAC. I then had to pay ?150 to get a technician to come to my car at the roadside (which i shouldn't have had to pay). The person who answered the call was extremely helpful. I was then told to email a contact address. As of writing it is the 18th and after 2 more reminder emails I am yet to get any sort of response from Hastings. The level of customer service by email is absolutely appalling”

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Posted 8 years ago

Hi there, I'm sorry you have had a negative experience and lack of communication from us. Hopefully this has now been resolved. Please don't hesitate in contacting us on 01733 308 380??if this is not the case. - Jamie

Posted 6 years ago

“Hastings renewal process was quick easy and a great price!”

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Posted 8 years ago

“Absolutely brilliant help from them when I called to enquire about renewal, really nice and explained everything well.”

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Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,014 reviews