Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“excellent service , very pleased with renewal price , thankyou”

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Posted 7 years ago

“Hassle free service,great first year discount”

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Posted 7 years ago

“Fast set up via email and by having the smart metre fitted have saved over ?100 this year.”

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Posted 7 years ago

“it is ok as i have never talked to them”

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Posted 7 years ago

“Very good value & very helpful staff”

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Posted 7 years ago

“Fairly new to Hastings Smart Miles - can you explain why I have 100 for speed, 100 for braking and a big fat zero for acceleration - makes absolutely no sense. Living in a small town I don't get the opportunity to accelerate at such speeds....surely harsh acceleration would lead to harsh braking??? I had a telematics box last year, with Admiral, which recorded Gold score all year - none of this nonsense - and feel that trying to accommodate the acceleration score is actually making me into a more dangerous driver. If I accelerate any less I'll be rolling backwards!! Sort your system out please - it's not accurate.”

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Posted 7 years ago

Hi there, Thank you for taking the time to leave this review. Its really encouraging to see you have a score of 100 for braking, there could be a couple of reasons why your acceleration is so low. Just as an insight, your box picks up G-Force so it would suggest that when you are pulling away you are getting to the speed limit over too short a distance. If you can imagine a cup of water on your dashboard as your braking your not spilling a drop but as you are accelerating you are spilling the water in the cup. We do have a dedicated team who would be more than happy to go through how the box works and give you some really good hints and tips on how to improve. They can be contacted either on 0800 048 2955 or via email at firstresponse@hastingsdirect.com. I hope this helps. ~ Jamie

Posted 7 years ago

“I can?t log onto the dashboard so clicked forgotten details and entered my email and reg in to receive an email which NEVER CAME. Not happy wat the moment and hope Hastings improve”

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Posted 7 years ago

Hello, I'm sorry to see that you struggled to access your online account and I hope that you have since been able to do so. If you've still been unable to sign in, please ring the smart miles customer service team on the free number of 01733 308 380. An adviser will do all they can to assist you -Theo

Posted 6 years ago

“On the day I thought it was fine. Agreed renewal and cost. Then received 2 letters in the post from Close Finance. 2 different amounts. I was told insurance company had increased price given - but I wasn?t informed.”

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Posted 7 years ago

“Quick and helpful renewing my car insurance”

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Posted 7 years ago

“Went with them in June last year after passing in April and my previous insurance with Churchill was ending. With the 1 years no claims while being a learner the price last year was around ?920ish with a B.B. and was the best price anywhere. Liked their app although could update more frequently, the overall numbers haven?t changed for about a month which does not really add up. This renewal price was under ?600. Was expecting something just over! They?ve always been very helpful over the phone when we?ve have questions etc and I would recommend to friends and family who have just passed/ still a new driver.”

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Posted 7 years ago

“I was unable to renew my insurance online”

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Posted 7 years ago

“Excellent value, efficient, very easy to deal with, everything clearly explained”

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Posted 7 years ago

“The only word that comes to mind is useless. This was my first ever car insurance which naturally cost me an arm and a leg. The smart miles box was ok but I hated the fact there was a curfew which didn?t allow me to use my car between 10pm-5pm without being penalised, it felt like an over controlling parent and a lack of freedom. Hastings have also been uncooperative in regards to claims and gave me incorrect information which has affected my policy with my new insurance meaning I had to pay more. They also tried to take money out of my account without my permission but then claimed they had sent out information but didn?t. As a young person I felt like I was taken advantage of because of my age and I will not be continuing my car insurance with them ever again. A waste of ?1200 and a poor experience, would not recommend.”

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Posted 7 years ago

Hi there,I'm really sorry to see your experience with us was a bad one. We are very transparent with the driving between 10pm and 5am and suggest that you do drive, this is to protect our younger more inexperienced drivers that could be exposed to potential accidents. I really am really sorry to see that you were unhappy with our claims process and the fact you were charged more when changing provider. This must have been very frustrating and for this I apologise. ~ Jamie

Posted 6 years ago

“took a while to get through your telephone system, but contact was amiable and knowledgeable, so with a black box rating of 80% -as I was told, I renewed at a slightly lower premium”

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Posted 7 years ago

“Easy to renew policy. Has no problem Very good service”

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Posted 7 years ago

“Wanted change vehicle most places charge admin fee happy pay that but not £548 they were going charge customer service extremely rude would not recommend”

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Posted 7 years ago

Hi there, I am sorry to see that you have had so many issues whilst trying to change your vehicle. There are many factors that we need to look at when quoted, the size of the engine, size of car, alarm systems and desirability amongst other things. I do however apologise for the service you had from our Customer Services team. This is not acceptable. I'm sorry for any inconvenience this has caused. ~ Jamie

Posted 7 years ago

“Never spoke to such helpful people. Every question I had, answered politely and explained everything in detail. Got me sorted as quickly as they could!”

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Posted 7 years ago

“Hastings have just insured my car at a really good price, I had a problem where i wanted extra cover legal costs but didn't want their breakdown cover. The web page wouldn't let me drop the breakdown cover, when I called them they made an adjustment to their website which allowed me to continue without the breakdown cover very helpful. Would recommend them.”

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Posted 7 years ago

“Brilliant and easy to use and fit they were ?100,s cheaper than anywhre else this is my second year with the smart box if it continues in this way l will be staying with SmartMiles forever.”

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Posted 7 years ago

“quick and efficient”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews