Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,010 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,010 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“They were quick, polite and a reasonable cost, due to my good driver rating from the previous year.”

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Posted 7 years ago

“I have had a policy with Hastings for just over 8 months, I have just been informed my policy is going to be cancelled due to my scoring being too low. However it’s only this low because my score ever since I got the box has been 0 for acceleration and everytime I’ve tried to contact them to discuss how to sort this issue I get the nonsense story that I’m an awful driver and they’re box has no flaws. Quite clearly the box has some issues as every review on here has the same reading considering there accelerometer. The customer service I have received off Hastings has been dreadful numerous unreturned calls and emails which I was guaranteed never been received - if you are a young driver or parent reading this review do not take insurance with them no matter how much cheaper it is. They are a scam. And they are scamming young vulnerable drivers looking for a good price.”

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Posted 7 years ago

Hi there, Thank you for taking the time to leave this review. I'm sorry to see you have received an email warning you that we may have to cancel your policy. If this is the first email you have received it will state that you have 200 miles to improve your score above 40/100. This is more than achievable and with the help and support of our dedicated team, more than possible. I think it would be more than beneficial to speak to them on 0800 048 2955 or contact them via email at firstresponse@hastingsdirect.com. ~ Jamie

Posted 7 years ago

“Just easy to deal with”

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Posted 7 years ago

“Price wise unbeatable, encourages safer driving.”

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Posted 7 years ago

“Exceptional services and rewarding good driving manners.”

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Posted 7 years ago

“I would never buy this type of insurance again, the device given was very tricky to use. Since I was a new driver, pricing was a crucial thing, fitting the device to car was ok however; the driving style relating to the device doesn't seem correctly recorded. once is dropped, no matter how to drive (from slow to very slow) still won't brought it up, this makes me think that the device is a little bit tricky, because all records are going to use to determine the price for the forth coming renewal policy, obviously the lower the point the higher the renewal price. After experienced, I will not purchase this type of insurance again yet of course not renewing with this company again!”

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Posted 7 years ago

Hi there,I'm sorry to see you are having a few issues with the black box. I can imagine without speaking with one of our team about how the box works and best practise to get the scores where they need to be. We do have a dedicated team that would be more than happy to speak with you and support any problems with the box you have. They can explain how it works and give some really good hints and tips on how to improve. They can be contacted on 0800 048 2955 or via email at firstresponse@hastings direct.com.~ Jamie

Posted 6 years ago

“It wasn't clear what the actual price of the insurance renewal actually was, as some contradicted others on this.”

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Posted 7 years ago

“I find the service helpful. T/C discussions have fruitful although I might I agree with the findings regarding my black box.”

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Posted 7 years ago

“After renewing my policy two weeks ago and asking for it to be sent by post in paper form I have recieved nothing!!! No paper form documents nothing by e mail nothing. Zilch. Am Ieven insured? Not very professional.Disappinted to say the leastp”

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Posted 7 years ago

Hi there,I'm sorry to see you have had issues receiving your documents after recently purchasing a policy through us. All documents are sent 2nd class and can take some time to get to you. If you are still concerned that you are not insured you can call out team on 01733 308 380 and an advisor would be more than happy to help.~ Jamie

Posted 6 years ago

“Great insurance only thing I don?t like is having a black box all the time.”

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Posted 7 years ago

“Very easy to renew my insurance”

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Posted 7 years ago

“In almost every way their customer service is bad. Firstly, the app has the wrong number on it, something I have highlighted multiple times to them, They are nice personality wise, and you feel like you will get some assistance and usually do, however it is vague, non confirming and left me with more unanswered questions. One such example is contacting them about the three 'extreme speed' violations on my account, whereby the first contact told me they would be in touch to review this very shortly, and the 2nd contact told me these were all mistakes on their part and that I just ignore the fact their black box recorded me going 120mph.”

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Posted 7 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry that the level of Customer Service you have received is not as high as you should have received. It must be very frustrating getting conflicting information regarding your speeding and for this I apologise. In these cases its worth asking to speak with a technical advisor or someone that would have the correct information about your speeding events. Hopefully you have no rectified the situation.~ Jamie

Posted 6 years ago

“Great service and price would definitely recommend them”

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Posted 7 years ago

“Reasonable prices and very speedy telephone response. No wait.”

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Posted 7 years ago

“It was good to be able to talk to someone about the policy ,they were friendly and helpful,”

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Posted 7 years ago

“Having the monitor on our driving has really made a difference to our renewal. It also concentrates the mind when driving even through we were always careful with speed etc.”

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Posted 7 years ago

“I haven't had an accident to see how that process goes. Otherwise, for the first time in my motoring career I didn't have to change insurers because the renewal quote was expensive.”

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Posted 7 years ago

“Initially quite expensive but reduction in premium to very competitve level very satisfying as main driver prides them self on their good driving skills”

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Posted 7 years ago

“easy no fuss, results positive.”

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Posted 7 years ago

“Very good insurance renewal price. Normally some insurance companies ramp up price, but this did not happen with this company”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,010 reviews