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insurethebox Reviews

1.9 Rating 213 Reviews

19 %

of reviewers recommend insurethebox

Company Reviews

1.9

Based on 213 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just renewed with insure the box. I see a lot of negative reviews on here about the mileage cap, having to stick to speed limits, the box draining the battery... At the end of the day if you sign up to a policy with a 6000 mile cap you know what your getting into at the start, i personally drive half that a year so it makes sense, if you drive more than that then dont take the policy, if you are unsure if you do then check and make sure top up miles are affordable to you. As for sticking to the speed limits, especially the 20 mph, yes its a nightmare, nobody else does, but again i knew this was the case going in so i cant moan about it. As for the battery being drained by the box, im sure it effects everyone differently but i drive my car very little, sometimes not even once a week and that can be a few miles then nothing again for a week, ive had 2 cars, both older models and never had an issue with my battery. I also see some negative reviews on the customer service, I have spoken to them a few times over the time i have been with them and they have been nothing but polite and helpful. The only issue i had was that my renewal was a week late (they state that it will be 21 days before end of policy, but was actually 14) which isn't the end of the world. With anything in life its best to look closely at what you are getting yourself into before commuting, I knew about 6000 miles, i knew about having to stick to the speed limits so i stick to these things, why people are moaning is beyond me, you knew going in. Yes the top up miles are a bit excessive but again you knew about this going in, info is available. I haven't had to claim and hope i never will, so cant comment on this, but from what i know about the company i would recommend without hesitation.”

Posted 7 years ago

“These rip off merchants have ruined my driving experience they are constantly threatening to cancel my policy because of my reoccurring "speeding" on some 20 mph roads it is not safe to drive under the speed limit as you get tailgated and overtaken very dangerously. The fastest I go is 2-5 mph faster than the speed limit yet these uneducated people are threatening to cancel my policy. I now have no option but to cancel the policy myself otherwise I will not be able to get insured at a reasonable price with any other insurer. Hiding behind the law using your policies to exploit people and rinse their wallets isn't right. My friends are with Tesco bank box insurance and they have had no problems at all at times when they need to exceed the speed limit by 5-10 mph to maintain safe driving they have not been threatened to get their policies cancelled. You have my word if my policy gets cancelled I will take this to Court and you better have a good legal team.”

Posted 7 years ago

“My son was in an accident and the car was eventually written off. They gave him an A class Merc as a courtesy car while his 15 plate Corsa was being assessed. Once the decision write the car off was taken, the pay out was really quick and we have now Insured his new car with Insured the box. Would definitely recommend them for young drivers.”

Posted 7 years ago

“Poor poor poor customer service. Unbeilievably waist of precious time. Not worth a dime to insure with”

Posted 7 years ago

“They insure you for a few months then tell you your no longer covered and make you pay fees for box and other stuff. Avoid this company.”

Posted 7 years ago

“Everything”

Posted 7 years ago

“Awful customer service the company speak to you lie your something they have stepped in. They have such a poor attitude when it comes to resovling a customer issue and are the only company I have ever known to not be able to put me through to their manager to sort out my issue. Leaving the company early as I do. It feel like giving them a years jnsurance money. Absolutely disgusted . Go elsewhere and pay a little more money this company isn't worth it !!!!”

Posted 7 years ago

“Disgusting service and attitude to there customers. The top up system crippled me and was not correctly described to me so i went from a £2500 policy to a £4500, don't bother using them, unless you like being spoken to like a piece of sh*t.”

Posted 7 years ago

“If they had 0 on the rating I would put 0.....They made me miss 2 days of work for them to install the black box ,then they telling my wheels are too big and not standard ....and my grill is black...how is that going to affect my driving...”

Posted 7 years ago

“The most useless insurance ever, if you have big tyres they won't insure you, so be careful before buying a quote”

Posted 7 years ago

“Bunch of cowboys with mongs on the phones stay away.”

Posted 7 years ago

“Never answer phones.”

Posted 7 years ago

“Absolutely useless! Avoid at all cost! Went with this insurance as they was the cheapest (just passed my test) and had no problems with them till the day a lady reversed into the side of my car (then blamed me and said it was my fault) so I rang the insurance to let them know what happened, I didn't make a claim as there wasn't much damage and to be honest, I really couldn't be bothered with all the hassle. The next day I had an email from them the next day which wasn't written very well and I couldn't understand it at all! I wanted to the ring them back to find out what the email meant and what will happen as the lady is trying to claim off my insurance for hitting me.. but the calls to this company costs 55p a minute! absolutely disgusting! So I emailed them instead. It's been over a week and I've had not one reply and I've emailed them several times. So I'm worrying of what's going to happened I can't afford to call them as it's too expensive! At least employ staff who can be bothered to at least email back for god sake! All this company cares about is your money! nothing else. Avoid this terrible car insurance at all cost, even if you have to pay a bit more, just do it! Worst car insurance company EVER.”

Posted 7 years ago

“My partner had a crash today and got told that insure the box cancelled his insurance for no reason what so ever not a letter or an email if it wasn't for the crash no one would have known this isn't the first time it got cancelled for no reason i am absolutely fuming with the company, i advise people to go else where this company is fake a waste of money and apporling was even on hold 45 minutes people everyone go else where.”

Posted 7 years ago

“I am counting down the days until my policy with Insure The Box expires. I can it wait to join a more helpful and more professional insurance company. I highly regret giving this company my money, would have much rather paid extra and gone with a better insurance company. 1 star is all too much. I had an accident and tried to get hold of Insure the box but I was on hold so long my phone battery died! After a good few attempts and a lot more patience I finally got to speak to a human being, not that I could understand what they were saying. My car was also vandalised and yet again could not get hold of Insure the box for love nor money! I even emailed customer service and didn't even get a reply! The problem still hasn't been resolved but I simply cannot listen to that **** music on hold for hours, will pay out of my own pocket. Very dissatisfied.”

Posted 7 years ago

“I must of took my policy out at the right time :-)) judging by the other reviews had nothing but excellent customer service through insure the box had a couple of problems at the start with my battery but they have been out 3 times and checked everything over since then no problems at all even from ringing customer services to keep them updated that I was changing my battery got through straight away on the phone and it was Xmas period too the staff were extremely helpful and couldn't do enough to help me very pleased with the service and will recommend to anyone thankyou insure the box :-D”

Posted 7 years ago

“I think this website needs to create a function that will allow me to put a minus rating. If this would ever come into place, 'Insure the Box' would receive -10 Stars 100 times over. In theory by selecting this insurance company i have saved myself money as they were an obvious option when it came to getting quotes. However, in reality i have spent more of my time, frustration and stress talking to Insure the Box, about a multitude of different issues, than it was ever worth. (All issues caused by their staff+systems) In all circumstances i would highly recommend paying the extra money (Be that any figure) and use another company!!!”

Posted 7 years ago

“Staff were very helpful when ringing up for information about about my box.”

(Car Insurance) - Posted 7 years ago

“I insured my car on Christmas Day and it was a little higher than the quote I received a few days before, but I was not to bothered. They rang me and were very polite in arranging my box to be fitted, which they came to my work to do. The man was very nice too. I received an email this morning saying there was technical difficulties when I insured my car and they were refunding some money back onto the card I payed with. Which is very honest for them to do. As a young driver they gave me the lowest quote and have been very good so far. I would recommend:)”

Posted 7 years ago

“I'm not being funny insure the box has to be the worst nd scamming insurance company never again will I go with sum1 like insure the box.”

(Car Insurance) - Posted 7 years ago

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insurethebox is rated 1.9 based on 213 reviews