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John Lewis Insurance Reviews

1.7 Rating 405 Reviews

16 %

of reviewers recommend John Lewis Insurance

Company Reviews

1.7

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Further updates from my review below. Service still appallingly poor. Airpods collected on 18/11/21 and no updates or contact yet whatsoever on what's happening. I called and was on the line for over 30mins and gave up. They just don't care. Please consider carefully before taking on a John Lewis insurance. There are way better and cheaper ones around.”

Posted 2 years ago

“Never take an insurance with John Lewis. Incredibly untrained staffs having no clue what they are doing. My air pods stopped working and when I called them, I was 45 mins on hold before someone answered and said we cannot proceed as I did not have the serial number? I then called again with the serial number and the second staff took me through the same series of questions, previously already logged on their system, completely uninterested with the Case number that I was already previously given. This time I spent 1hr and 10 minutes and was given a whole day appt for them to come and collect the air pods from my address - this is apparently normal and I have to take a day off work. Also, when it gets collected it will take 28 days for the 'repairer' to repair. THEY JUST DO NOT CARE. During the call I was put on hold at least 4 times as this guy CLEARLY had no clue what he was doing. If you need an insurance, trust me and go somewhere else. This one is incredibly bad. Serial Number HORCDMUULX2Y”

Posted 2 years ago

“Politics over coverage.”

Posted 2 years ago

“My young son put lipstick heels and a frock on then proceeded to wreck the house like Louie Spence on mind bending drugs - he/she threw paint and glitter all over the place as well as hurting his sister - When I put in a claim to John Lewis Insurance the liberal lefty loons refused to pay out - I am now withdrawing my custom from John Lewis all across the board and will be strongly recommending others do the same”

Posted 2 years ago

“Disturbing, we’re they trying to sell insurance or what are they selling?”

Posted 2 years ago

“John Lewis phone insurance, not worth the paper its written. Phone had a crack on the rear which was done over a year ago (2020) but did not claim. Then the facial recognition stopped working Sept 2021 and made claim. They would not fix due to the crack even thought this is their actual wording on the response "we appreciate that there seems to be no link between the identified damage and the fault that you are experiencing" Will do anything to get out of a claim. I'll be filling out a small claims court report as they have stated this in their email. Keep away do not waste your time or money.”

Posted 2 years ago

“A Lefty delusional company filled with braindead staff”

Posted 2 years ago

“Sexualizing children is abuse and destructive. Shame on you. Are you also a pedophile? Repent why you still have time. Judgement day will not be rigged! Jesus is King!”

Posted 2 years ago

“Dude is a pedophile in my opinion”

Posted 2 years ago

“Interjecting child trans into home insurance is highly distasteful”

Posted 2 years ago

“How dare you dress a little boy as a girl for your commercial and have him dance around. That's child abuse and I'd never consider using your company after seeing that.”

Posted 2 years ago

“The commercial alone using a kid to appears to be a transgender freak is enough for me to say, HELL NO! What is it with you evilvpeople?”

Posted 2 years ago

“Never ever will use this company”

Posted 2 years ago

“Very hard to get claims through. They´ll always come up with small print to not give you a penny. Wouldn´t recommend this company event to my worst enemy.”

Posted 2 years ago

“Have you gone stark raving mad with your latest ad Doesn’t instil confidence in your company”

Posted 2 years ago

“""”

Posted 2 years ago

“Terrible - clearly another high street Brand trying to do something they do in shop well but making a complete hash of Home Insurance. Had a leak that emergency Plumber could not find (seemed too busy worrying about where he would find fuel for Van). Spent 2 hours looking in areas miles away from leak. Had no hot water for 2 weeks as drained heating and tanks. Comes back out to fix leak by now which had stopped but still could not find it (this is after I have had to pay for a Trace & Access). Leak has stopped but had no contact or response back for repairs to ceiling or bathroom flooring...or the bill for Trace & Access.”

Posted 2 years ago

“Posted before. Now in October. Direct debits a mess. Even they say it’s broken. Payment not taken August, made manual payment, they applied to September, then put 2 defaults on credit file, 20plus phone calls. New policy started 1st November, however another letter on same day saying they were taking payments for March to October although I had already paid.. prior to this assurance from advisor and email to say no payments would be taken prior to Nov and they would call me. 8th October 3 direct debits attempted from my account. Apparently accounts dept don’t talk to customers. Appalling. I thought Direct debits should legally inform of upcoming payments. Avoid”

Posted 2 years ago

“These people don't deserve 1 star, they are the most useless, incompetent lying waste of space and will try anything to get out of paying your claim even implying its a fraudulent claim with no evidence whatsoever that it is, absolute scam company never never deal with them.”

Posted 2 years ago

“A water pipe at mains pressure under our house leaked (an escape of water) and came light in January 2020. The water had spread under the floor of the entire ground floor. Since the discovery everything has gone wrong with the dealing of the claim by the Insurers who supply the John Lewis Insurance (Covea). We were lied to by Covea staff and the Loss Adjuster (in recorded telephone conversations) on several occasions. We were initially stuck in a house with no mains water for nearly a week, flushing the toilet with a bucket of rainwater. More importantly we were lied to regarding the availability of "Alternative Accommodation", then to add insult to injury Covea and the Loss Adjuster accepted the Contractor with the Lowest Tender price for the works; despite my stating that I did not wish that Contractor in our house. The result is, well I can not tell you because after nearly two years our house is still a building site, our possessions and downstairs furniture is still in storage, the "new" floor in the Lounge, Dining Room has been laid incorrectly and is to be removed and replaced. "Quality Insurance" I think not. We have had to spend hundreds of hours of OUR time trying to get things sorted out. Do not believe the false allegation in the advert about a "Stress Free Claims Process".”

Posted 2 years ago

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John Lewis Insurance is rated 1.7 based on 405 reviews