Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

Questions

Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Carole Nash made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just tried to cancel a policy after less than one month. Carole Nash wanted to charge me £50 for the privilige of canceling the policy. Absolute rip-off; wont ever use them again and will recommend all biker friends avoid Carole Nash. Unfair and unreasonable terms and conditions.”

Helpful Report

Posted 5 years ago

“I have been with Carol nash for over 40 years. Today I was told after half an hour you could not quote me for my car insurance as to early. I got a quote from another insurance just took 10 mins. You told me only 2 in the office that's why so long. You told me also the 2 computer systems are not working. You told me renewals are not availible until next week. Then you tell me its 450 pounds my quote from another insurance was 275 for more. I'm Done with you and when my bike insurance is due it also will move.with 175 more your ripping me off. Only 3 staff to give quotes leaving voice messages were are receiving a high demand. Not we have only 2 staff answering is out of order. You refused me a call from your director and ceo. I'm done for the rest of my life with my bike insurance and cars insurance. You need to get a grip and stop loosing customers.”

Helpful Report

Posted 5 years ago

“Could not the correct bikes on my multi bike policy , Promised call back on 10 occasions no one called. Took funds for a wrong bike without my permission . Let my policy lapse despite promise of call back six times in two days .”

Helpful Report

Posted 5 years ago

“Took out a multibike policy 3 weeks ago (£183.83 for two bikes) with the intention of adding a new bike today, and also to try and get some documents which they had never sent, the advisor who was pretty clueless informed me that he couldn't find the bike (Honda XL250s UK model) on the system and that he could only offer to cancel the policy at a charge of £25 and set up a new policy with a different provider, I said this wasn't fair and he said that was all they could do and apologised. I took out a policy with MCE for all three bikes for £285. When I cancelled the Carole Nash policy the cancellation fee had increased to £50 because I hadn't renewed with them?, In total for three weeks insurance I have paid £139.69 as they add a load of other rubbish to the cancellation fee to further extort you.”

Helpful Report

Posted 5 years ago

“Just changed my bike over on my policy as brought a new bike just over 3 months left on the policy. Changed from ducati 916 with a value of over 6k so high performance bike swopped over to a 1994 old Harley 1200. Value 4k and it cost me £28 pounds so dropping my current high performance bike insurance by £12 -deduct this from the £40 admin charge. I think carole nash insurance limited are seriously ripping their loyal customers off big time. Ok I'll bite the bullet for 3 months then I'm no longer being taken the Mickey, I think this needs bringing up with The Financial Ombudsman Services Because what Carole nash are blatantly doing has got be questioned and can not continue profiteering Knowingly you will loose that years no claims discount plus incur charges if you cancel your policy. Absolutely disgraceful scam.”

Helpful Report

Posted 5 years ago

“What has gone wrong with this company. Loyal 20 years plus with them for a multi bike policy. I reduced the number and insurance ratings of my bike from 9 to 8, price rise 75% compared to 5% last year. No attempt to help, just a shrug of the shoulders. Sadly with them no more.”

Helpful Report

Posted 6 years ago

“watch out as they sneek auto renew on to the policy even when you ask for not not to be (it's a licence for them to rip you off - it is for all the insurance companies to be fair) and also email only contact was sneaked on even when you ask for paperwork to be posted out. They took 366 quid out of my account 3 days before the insurance was due for renewal with no paper notification at all and only an email after they had done it !! and put my renewal up by 40 quid, went online to the bike insurer and saved myself 50 quid, got the money back on the following Saturday from Carol Nash which is not to bad but not impressed with them they need to go back to their roots when they cared about bikers or at least seemed to from my past dealing with them”

Helpful Report

Posted 6 years ago

“I sold my bike, so wanted to cancel my policy. They wanted proof of sale. 'A picture of the sale will be good' one advisor said, another said the return slip the deal send when a change of ownership happens. Why cant I just cancel a policy for something I dont even own!? Scammers”

Helpful Report

Posted 6 years ago

“Been with them for years, no longer! Lost my custom due to the price going silly uncompetitive. And, the final straw was when they refused to add my new CRF250 onto my policy (bearing in mind, until last year, I was insuring litre class - 1200cc bikes) and came out with a silly quote (over a grand) to insure it.. Then, charged me £50 cancellation fee to use my NCB elsewhere, even though the only reason I was leaving was because I needed my new bike insured and they had my NCB tied up, refused to mirror them or anything. Customer service was terrible, not like the Carole Nash of years gone by, they just don't care about bikers or their customers anymore.”

Helpful Report

Posted 6 years ago

“Appalling. The usual scam of unceasing the price my renewal policy by 50% and then feigning innocence when I call to complain. Neither of the cretinous customer service people I spoke to were even aware that this industry wide scam is currently being investigated by the CMA.”

Helpful Report

Posted 6 years ago

“they have hidden charges which you can only see after you make the policy. they are scammers”

Helpful Report

Posted 7 years ago

“After requiring clarifying a query on my policy and advised of a subsequent charge, the insurance agent in question failed to advise of the entire cost and debited my account with out my knowing”

Helpful Report

Posted 7 years ago

“Prosecution needs to take care of this A scam and robbery”

Helpful Report

Posted 7 years ago

“A robbery After I've paid my insurance (entire) price, they'very asked anot her 40 pounds for cancelation ofor the contract”

Helpful Report

Posted 7 years ago

“Stole my money! I took out a policy which they decided to cancel on me after 14 days. They gave me no reason or warning that it was being canceled. I was told I was being refunded £132.03 of the £157.03 I paid them - "We have retained a £25 Right to Cancel fee as per our Terms of Business" Their Terms of Business are nowhere to be seen and moreover I have not received a penny of the £132.03, let alone the £157.03 I paid!”

Helpful Report

Posted 7 years ago

“Unprofessional advisors got 2 different stories from 2 different advisors which resulted in them cancelling my policy.”

Helpful Report

Posted 7 years ago

“quoted over £33.731 for a 125cc motorcycle,”

Helpful Report

Posted 7 years ago

“Recently had a serious motorcycle crash that wrote off my Triumph Thunderbird and put me in a trauma unit for 3 weeks. Totally not my fault - white van man pulled out in front of me. Rang JMI and informed them - their solicitors rang me up and we started discussing future compensation as there will be some things I can no longer do - then came the rub - they take 25% of any settlement. Shameful!!! as Carol Nash / JMI do not tell you this when you take out your insurance. Stay well clear of them !!”

Helpful Report

Posted 7 years ago

“Absolutely disgraceful. Didn't help at all when my scooter was stolen, had to deal alone with the actual insurance company and when I asked for help it took ages to actually get through someone who could help. If you call their line you will be redirected endlessly because apparently no one deals with scooter insurances at a motorbike insurance company??? Terrible.”

Helpful Report

Posted 7 years ago

“Would have given 0 stars if it was possible! Customer service is non-existent and the staff when you eventually do manage to get through to them are rude. It took over 3 years to receive a refund after a non-fault accident. Had to go to the ombudsman in the end and even then Just Motorcycles were absolutely useless. Please please avoid.”

Helpful Report

Posted 7 years ago

Carole Nash is rated 1.7 based on 393 reviews