Name: Carole Nash
Rating: 1.66

“Just to let everyone know, I've just left Carole Nash Insurance for ever. I'd been with them for decades, since I was a kid really. At the bike club, some scare stories were beginning to circulate, but I took no notice, I trusted Carole Nash. Silly Me. They hung me out to dry in northern France. Worse, they lied to me, openly lied to me, just a mile from the ferry port. Oh, the ferry company won't take broken down vehicles back to the UK. Over and over they demanded I have my vehicle taken to a local garage (that was shut) and go home by train, leaving my bike in France. I'm fully aware that in doing this, you can get charged exorbitant prices for repairs and storage, till you go back to pick your vehicle/bike up. I was repeatedly lied to, No, you can't take your broken down vehicle onto the ferry. Totally, Totally Untrue. Sounds like a scam to me, for sure. When Carole Nash did a half arsed enquiry into my complaints, they lied again. oh, sorry, we have no record of the calls between you and our French agents, no record of anyone saying to you that you had to leave your vehicle in France. One of their calls to me, and they were even calling me while we were at sea, said it was too expensive for them to repatriate me. Please take a look at all the negative reviews, this company is not what it was. I will never use them again.”

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Posted 5 years ago

“Carole Nash used to be a really good insurance company, unfortunately the owner sold it. It is now part of Ardonagh Group. Now, even renewing is a horrible, horrible experience.”

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Posted 5 years ago

“I renewed my insurance with Carole Nash in June 2019, confirmed payment made via my bank account as a single card transaction. Today I decided to start getting ready to get my classic car ready for Spring 2020, checked the Tax status but found out my vehicle is not shown on the (MID) as having any insurance at all. Not Happy Carole Nash as I drove my vehicle for 4 months last year with no insurance after you took my money.”

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Posted 5 years ago

“sold my bike halfway through my year insurance, initial cost was only £60 and was told i would get a £20 refund...BUT, then then told me i still had to pay another £30 to cancel, this was due to them wanting £50 cancellation charge, so they kept the refund and demanded another £30 from me , six months insurance had now cost me £90, when it only cost £60 for the year. I phoned and asked for a bill showing on it what the payment was for, when i got the letter , it just said a shortfall in my insurance, i had paid in full for my insurance, so still waiting for a bill to show why i owe this money, In the meantime i have contacted the Financial ombudsman's office as ii dont think this is a fair charge.”

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Posted 5 years ago

“Everything was going fine until I moved and had to change address. The insurance company cancelled my insurance because I don’t have a garage anymore. I had no problem with this. But Carole Nash trued to charge me £50 brokers cancellation fee. I didn’t see why I had to pay this as I never cancelled the policy. A two hour phone call still didn’t resolve this and was told a supervisor would ring me within 48hrs. This left my bike uninsured which if it was stolen in that time I would have got nothing. They didn’t ring back, I had to ring them. Got told nothing could be done until after the weekend. Anyway another half hour later I managed to break free from them and didn’t pay the cancellation fee. I will never use this company again. Absolutely useless.”

Helpful Report

Posted 5 years ago

“Had a multi bike policy phoned to cancel a bike as I had sold it, renewed the policy only 20 days earlier at £370 and was told that the refund was only £40, that works out at £200 for twenty days cover as remaining bike only cost just over £120 for year, daylight robbery, customer service during the call to change above was dreadful, no help, no policy advice, had to call three times to get policy to be corrected, clearly once they have your money they will do everything they can to keep it, been with Carole Nash for years will never renew again.”

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Posted 5 years ago

“Terrible insurance company had to ring up 4 times to say I was not renewing my policy after getting emails saying my policy is renewed. What the hell!!!”

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Posted 5 years ago

“DO NOT INSURE A BIKE WITH CAROL NASH. Check all the below reviews. I am in the same predicament. Have insured a bike with them for 2 yrs. Renewed 3 months ago. Policy cost £50 . As small bike. I have 40 yrs ncb. I have changed bike so told them i would like to change the policy. All they are interested in is the funds. No customer service whatsoever. £50 cancelation fees. £22 alteration fees. I will have to pay them an extra £20 to cancel the policy and release my ncb to use on the bew bike. They used to be a good insurer years ago, but no way will i use them again. Will have some fun at next show sponsered by them as i warn prospective customers just what they are like. They also have added in extras you HAVE to have whather you want it or not.”

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Posted 5 years ago

“Contacted Carole Nash insurance on 06/02/20 to insure road legal quad bike. Gave all relevant information and was told they would get back to me. I’m 61 years old, been driving since I was 17, had the bike 2 years never had a claim since driving! Also drove coaches during me life time, they never got back to me!! Avoid......”

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Posted 5 years ago

“Acquired insurance policy last week still not received any documents asked on a number of occasions but nothing a bit concerned that I am even covered, funnily the money was taken immediately. I would recommend using other insurers than this one”

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Posted 5 years ago

“Its a shame but as the reviews show they appear to have gone down hill in service (been with them for years on and off). £230 to insure my 650 vstrom great.After a month i renewed the bike to a newer 650 vstrom Carole nash wanted an additional £400!!! to change the bike over. I canceled the policy and after only a months insurance recieved £80 refund out of the £230 premium. Fingers well and truly burnt”

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Posted 5 years ago

“my policy was around £200 pounds sold my bike after a month to get a car! so i tried to cancel it six months ago they wanted £125 for one month insurance cancelation fee total dog s h i t !!!!! called them today six months later after letting it run they still want 110 to cancel ......... do not go with this company !!!”

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Posted 5 years ago

“Policy renewal was agreed and money taken. 2 days later they informed me that they'd changed the conditions of the policy and I was no longer covered. Cancelled verbally and online but still being hounded for money whilst no cover was being provided. Money grabbing con artists no doubt making a fortune out of taking money whilst providing no cover. This company is without fail the worst I've ever experienced of in 34 years of driving cars and riding motorcycles.”

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Posted 5 years ago

“Think twice before notifying sale of bike and requesting cancellation with Carole Nash. Renewed my bike insurance on 24th September 2019, cancelled on25th November due to ill health. Refunded £47.81 on the insurance BUT charged £50 cancellation fee! Therefore instead of getting a refund I owed an extra £2.19! Big deal though, the agent spoke to a manager so I cancelled for nothing.”

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Posted 6 years ago

“The first time in 35 years that I cancelled an insurance policy 3 days after taking it out. Principle cost me £25 admin charges to cancel. The website needs to be more clear as I had to pay additional charges as well as admin charges, I decided to cut my losses and lose the money as there are much better brokers out there that won’t rob you the same way.”

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Posted 6 years ago

“They cancelled my insurance by mistake. I only found out when they tried to charge me a cancellation fee. After hours on the phone policy was finally reinstated. Obviously I told them not to auto renew, and they did and charged me. After more time on the phone they cancelled the policy and said I get a refund in 5 days. They appear to have just restarted the policy. Totally shambolic.”

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Posted 6 years ago

“NO STARS. They have no idea what they are doing, only wish I had read reviews before taking out a policy - 'We care about you and you bike' is what you listen to while on hold. Do not take out a policy online if you are under 18 and via their finance route as they will take your money and then say sorry we are not allowed to do it on finance even if your parents are paying, but you will only find this out if you ring them, which I did as needed to change bike details, they wont send you new documents and you will have to chase them. Then when you complain they send you a letter of apology saying yes its our fault, here's a small refund (but out of pocket by £138) and you can go to financial ombudsman if you are not happy. Which of course we will. They will also keep you on hold while they keep asking their team leader for advice. You have to ask them to repeat things as the two people i spoke to do not speak clearly. Time enough to write a review while you are waiting (one hour on phone) !!!”

Helpful Report

Posted 6 years ago

“I'll start by saying that the review should be zero stars but that's not an option. Have changed my FZS600S Fazer for a BMW R80rt I knew I was going to get my pockets rifled like you always do when you alter any policy. The nightmare began. Carole Nash informed me that I'd have to pay an extra £20.56 which wasn't so bad but the kick in the crotch came with the £37.50 admin charge. I managed to get them to lower the admin charge to £18.75. Then I tell them the BMW is worth £2650 but they tell me the underwriter won't cover anything worth more than £2000 unless it's garaged. It was suggested that I reduce the value of the BMW to £2000. Yeah right! They told me I'd need a new policy which meant I'd lose my current policy. I paid £147.99 for 87 days insurance. Well £110.49 when you deduct the £37.50 refund. I was told part of the cost was for the breakdown cover which I never made a claim on. Their advertising tagline is 'The care it deserves'. After being with them for the last three years (and losing 75%of my premium) I've found the 'care' is solely for themselves, not their customers. I have found that Carole Nash only cares about their profits and certainly not their customers. A truly awful money grabbing company that inflicts punitive charges on it's customers and is totally indifferent to their needs. Utterly shameless moneygrabbers who charge you to stay but charge you a damn sight more to leave. You won't get a fair deal from Carole Nash!”

Helpful Report

Posted 6 years ago

“I'll start by saying that the review should be zero stars but that's not an option. Have changed my FZS600S Fazer for a BMW R80rt I knew I was going to get my pockets rifled like you always do when you alter any policy. The nightmare began. Carole Nash informed me that I'd have to pay an extra £20.56 which wasn't so bad but the kick in the crotch came with the £37.50 admin charge. I managed to get them to lower the admin charge to £18.75. Then I tell them the BMW is worth £2650 but they tell me the underwriter won't cover anything worth more than £2000 unless it's garaged. It was suggested that I reduce the value of the BMW to £2000. Yeah right! They told me I'd need a new policy which meant I'd lose my current policy. I paid £147.99 for 87 days insurance. Well £110.49 when you deduct the £37.50 refund. I was told part of the cost was for the breakdown cover which I never made a claim on. Their advertising tagline is 'The care it deserves'. After being with them for the last three years (and losing 75%of my premium) I've found the 'care' is solely for themselves, not their customers. I have found that Carole Nash only cares about their profits and certainly not their customers. A truly awful money grabbing company that inflicts punitive charges on it's customers and is totally indifferent to their needs. Utterly shameless moneygrabbers who charge you to stay but charge you a damn sight more to leave. You won't get a fair deal from Carole Nash!”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service. I was. Knocked off my bike last year (luckily I have front n rear cameras as def non fault). The whole experience of making a claim has been one long nightmare from start to now. Their claims team refuse to answer calls, emails, letters etc. Claims handler rude, team leader ignorant. Been trying to get a response from them for well over 2 months now. They are a complete and utter f**King joke. Do yourself a massive favour and avoid at all costs.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Carole Nash Reviews