Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a policy with Just Motorcycle insurance who are owned by Carol Nash. I gave them 2 weeks notice that I didn’t require a renewal of my insurance. No problem I was told, it won’t renew. Few days later I got a reminder that my insurance was due for renewal. I called them again and reminded them I’d cancelled and sold the bike. Same story, it won’t renew. Got an email and a text today thanking me for renewing with them. Called them and was told money had been taken from my account to pay for the policy I’d cancelled. I was then informed it was a computer error and I’ll get my payment back in 2 weeks!! I can pay them instantly over the phone but it takes bunch of incompetent idiots 2 weeks to give me by the money they in effect stole from my account. Avoid Carol Nash and just motorcycle insurance. Useless”

Helpful Report

Posted 4 years ago

“I took insurance with them in 2020 because it had family lawyer fees help up to £50,000. I and daughter were in car accident in March 2021. I needed a lawyer as I received internal injuries and needed a lawyer. I contacted Carol Nash as needed the paperwork. I waited a week, nothing came by post or email. I kept calling and calling and in the end emailed complaining. They blamed their underwriter. The underwriter blamed carol nash. By this time I had to contact lawyers but had no guarantee of fees helped by Carol Nash. the result was the driver the drove into me got his insurer to pay his lawwer and he got compensated- I could not pay a lawyer therefore no one would take my case. I never got a penny of compensation over CN not sending paperwork and when they did contact me after I complained it was far too late- the lawyers all went away, It was too late to claim- Carol nash is a terrible company to deal with.”

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Posted 4 years ago

“Like so many of the other comments, I cancelled my CN insurance, I had six months left, I was initially told that I would get a 20% refund! As I had paid my insurance in one go. Great ! Until I was told that they were going to charge me just over 65% of the premium to cancel? After much laughing with the chap on the phone, he didn’t charge me but I didn’t get anything back. They have had my full payment for the year and still wanted to charge me not far off the same again to cancel !! Sorry C N never again and I have used you several times over the years. Great business model.”

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Posted 4 years ago

“Previously agreed the value of van in the price, this time they sneakily charged me over £29.00 for the privilege when they told me to do it. Last time I insure my bikes or vans with this company. I made a complaint but as yet have not been contacted surprise surprise.”

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Posted 4 years ago

“Avoid at ALL costs.. I had bike insurance wiv this company for over 20 years. I had an accident in my WORK van, then i get emails from CN saying they was cancelinl my insurance, cause ive not given um details of my van accident.!!!!!! Bin a biker over 40 years, and always used CN. Ive a lot of biker buddies, an il tell um to avoid CN!!!! ;-(”

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Posted 4 years ago

“Just avoid - seriously pay more and use someone else, you’ll be thankful.”

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Posted 4 years ago

“Don't waste your money! Huge excess fees and got to pay to get them reduced, and still higher than other places! Cannot cancel policy within 14 days unless you pay £25 and have to pay extra to ride your bike to a single place of work. Not recommended!”

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Posted 4 years ago

“After being with CN for more years than they had records, I decided to check out another company for the same deal on renewal. quoted £700 cheaper (new premium £300). It turns out that CN deal very closely (pun intended) with CLOSE BROTHERS Finance, who charge 50% of the premium as a LOAN. CN are not for bikers, they are for money only and you will find many cheaper and less grubby Insurance/loan companies out there. Consider a cheaper way to go direct to a bank and get a loan from them first if you wanted to afford these prices. Lets not forget your money is financing large shows and other advertising scams. Shop around always, check the amounts always, check and detail your renewal, always (this is what cost me so much over the years).”

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Posted 4 years ago

“Useless rip-off merchants.... DO NOT use this company”

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Posted 4 years ago

“Rip off! Cancelled my policy after one month but they charged me 11 months cover. Apparently I should have read the small print.... don’t use !!!!”

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Posted 4 years ago

“Cancelled classic moped policy, as I sold the bike. They seemed to forget this, and continued taking payment. Called them, and they then wanted a cancellation fee higher then the policy!”

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Posted 4 years ago

“I insured a classic car with CN and opted for the agreed value fully comp cover. As per their requirements, I sent a decent amount of high quality photos to them, along with the agreed value form and some examples of adverts of similar cars to support my assertion that the car was worth what I suggested it was. I heard nothing back from them and eventually rang up to ask what was happening. They said they hadn't received anything from me. While I was on the phone, I checked my Post Office receipt which confirmed I'd sent it 1st class signed for, and that it had been signed for at their address 2 days later. I've told them if they don't remedy the situation within 14 days, I'll cancel and sue for a full refund.”

Helpful Report

Posted 5 years ago

“Sold my bike, called to cancel policy, was told I had to pay extra to cancel even though I no longer owned the bike. Sure, charge an 'admin' fee if someone cancels on a whim or to get a better price, but I'd sold the bike! Anyway, deciding it would be cheaper to let it run - having made sure they'd noted that I'd sold the bike - I set about finding another bike. As this was taking longer than CN liked I was given SEVEN days (they use capital letters a lot in their mails to me, perhaps they've been speaking to my optician?) to give them new bike details or they would cancel the policy. Cool, that's actually what I wanted in the first place, so I said go ahead. They then mailed me to tell me they couldn't cancel the policy by email (yes, they took the payment and opened the initial cover by email) but they can't cancel it? Or maybe they need to speak so they can get me to agree to the ripoff cancellation fees? So, multiple letters telling me that unless I provide new bike details they will cancel the policy, and when I say okay, cancel it, they say they can't. If you're thinking of using these people, ignore the '..they were lovely when I took out the cover...' type stuff and focus in on how they treat existing customers at renewal or if they try to cancel. Be aware that you cannot cancel your policy - for any reason at all, without paying a fifty pounds penalty charge. Just noticed that a very sad 24% of reviewers recommend this company. Says it all.”

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Posted 5 years ago

“The most painful call to get a quote. First call cut off at 12 minutes so had to start again and second call cut off at 46 minutes so starting again. The MOST STUPID repeated questions time after time. A right stroppy lady on the end of line.”

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Posted 5 years ago

“Taking unauthorized payments even when cancelled, checked with insurance company they put me with this has become a regular occurrence.”

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Posted 5 years ago

“A big FIDDLE. Saw a quote from Carole Nash (monthly installments) for £231.19, 1st payment £21.59 which I paid, £209.60 in installments for 11 months. I then get an email from Close Brothers which states that I will be taking a loan out to pay for this insurance because it is on a monthly basis amounting £380.01. So spoke to Carole Nash to cancel and they charged £25 (DAY LIGHT ROBBERY). My experience I will NOT use comparison sites any more due to hidden costs (extras)”

Carole Nash 1 star review on 23rd October 2020

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Posted 5 years ago

“Six months after taking out car insurance with this company and they still haven’t entered my details onto the Motor Insurance Database, so my car is showing up as uninsured. Despite numerous phone calls, they still can’t manage to do it! Waste of space company and I certainly won’t be renewing with them!”

Helpful Report

Posted 5 years ago

“Ive been with CN for ten years, mainly for breakdown cover aspect. This year the premium was 62 plus 62 for breakdown cover plus 35 broker fee plus tax, £161 all told. Got equivalent cover elsewhere for £89 and cost me £13 to upgrade my Green Flag cover to any vehicle. Called CN on 8th to say DO NOT renew, yet today the 19th I have the fraud dept at my bank asking about a transaction in Altrincham for £161 been tried. My card has been stopped and Ill have to wait for a new one now. I worked out CN are based there so called and , "yes, we tried to take it to renew". I explained Id rang to not renew, he could see Id called on 8th but couldnt explain why it was taken. I asked to make a complaint, he said he'd log that and deal with it. Yeah, like my call to not renew Im guessing, no further action on CN part. Ill never use them again.”

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Posted 5 years ago

“Cancelled insurance before renewal and still took monthly payment 87pound now wants fervor 69 early cancellation fee”

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Posted 5 years ago

“Impossible online to transfer old bike insurance to new bike, or get a refund. So gave up and went to another insurance company and took the hit. No way to email them they’ve locked the email doors. John”

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Posted 5 years ago

Carole Nash is rated 1.7 based on 404 reviews