Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. The person kept moving away from the line. I felt bad that I kept asking him to talk into the line but I couldn't hear what he was saying. Really hard work trying to cancel the policy.”

Helpful Report

Posted 8 months ago

“Quite disgraceful and appalling customer service. Transferred to this firm w.e.f. 1 October. Three days earlier I returned from holiday to find a letter warning me of an alleged discrepancy in my online application, and that the policy would be cancelled if I didn't contact them immediately. I did so on 30 September; the problem was swiftly resolved: apparently confusion had arisen over two similar names. I was assured that I could ignore the above warning letter. I asked for an email confirming there was no problem with my policy; it has still not arrived, despite my having repeatedly requested this by email. Today, 9 October, I have had to phone asking to speak to a manger. After a long wait, I was told they were "in a meeting." Tomorrow I need to use the car; but I still await written confirmation that I can ignore the warning hat the policy could be cancelled tomorrow. No email from them and no phone call from a manager. Utter lack of empathy with the concerns and worries of a new customer.”

Helpful Report

Posted 8 months ago

“If I could give - stars I would. Worst company ever. Ignored my request to cancel renewal and went ahead taking payment from my bank. Said I never told them but I had email proof when I showed this I was told not to email again and they must deal with me over phone. Worst company ever and that’s the short story”

Helpful Report

Posted 8 months ago

“Asked this company for a quote on a different vehicle it was triple based on a comparison website. When it came to cancelling policy which I had only been with for 2 months. They had me on hold for 20 mins. Then asked for a £50 cancelation charge and over £200 costs. I had never made a claim on the policy. I have left it with the complaints department. I will be taking this to the financial ombudsman . In 30 yrs of insuring my cars I have never come across a company like this one. AVOID AT ALL COSTS.!”

Helpful Report

Posted 9 months ago

“In the past, I was with Liverpool Victoria but changed to Carol Nash for a slightly better quote. However - Liverpool Victoria always allowed me to use my car to occasionally help at the local hospice, to take daycare patients home after treatment - not so with Carol Nash. I called the helpline, and a heavily accented lady told me I would need to pay an extra £60 on my policy. Heartless.”

Helpful Report

Posted 9 months ago

“Anybody who is thinking of insuring their vehicle with Carol Nash insurance just a note. I do a small amount of voluntary work for the Hospice in Manchester taking patients from the centre back home, Carol Nash insurance company have told me they want £60 extra on my policy to do that despite the fact that the work is voluntary and unpaid. Previously, I was with Liverpool Victoria who never had a problem they said yes as long as you’re not paid that’s been fine, however Carol Nash Motor insurer wants £60 for me to do that it’s no more than a couple of miles once a week shame on them, absolute shame on them.”

Helpful Report

Posted 10 months ago

“They took money without consent. No paperwork, horrendous customer service. EVERYTHING is wrong with this shoddy company....AVOID.”

Helpful Report

Posted 10 months ago

“Possibly the worst insurance company ever.I took out a van insurance with them they asked for proof of licenses which I sent via e mail , they then cancelled my insurance and sent me a txt message 2 days later, so I had been driving with no insurance for two days when I finally got to speak to someone who I could understand they said they hadn’t received my e mail but upon checking they had and kept half of the premium. My advice is do not use this company.”

Helpful Report

Posted 10 months ago

“Rip off prices, bad customer service... think I'm going to cancel and go elsewhere however I've seen they charge yet again a ridiculous rip off price for this... This insurance had to he one of the worst insurances I've ever had the misfortune to deal with. AVOID LIKE THE PLAGUE!!!!!”

Helpful Report

Posted 10 months ago

“I'd personally avoid this company I've notnhad a bad experience because inwas warned before hand...no matter what the situation there small firm building there money they will not pay out under any circumstances..if you feel the need to go with this terrible firm I would advise against.. they pay themselves well and the staff are paid peanuts. I just gotna quote it was reasonable I'm not taken them up on there offer because next year there take what they want in renewals and hope u don't notice.. terrible customer services and 4 times out of 10 the take your money and cancell your policy.. reviews are 1 star and now I know why...keep up with the 1 star focus”

Helpful Report

Posted 10 months ago

“Got an email telling me my policy was due for renewal but no quote included. Email said I could chat but no such service visible on website. Attempted to register in order to find my renewal quote but system doesn’t recognise the policy number from my original documents. I don’t want to talk on the phone so that’s me gone elsewhere. Earlier this year, I changed cars (VW Golf for Ford Fiesta so no obvious difference) and it cost me £75. It would have cost £150 but the guy agreed to waive the admin charge. He was clearly used to that as he offered it pretty quickly. And, of course, it would have cost me to cancel the policy. Dubious practices and impossible communications. If you ever have to make a claim, it might be made rather difficult for you.”

Helpful Report

Posted 10 months ago

“They renewed my insurance without first giving me a quote and took £660 ( which is almost doubled last year) 6 days before my renewal date and now I have to wait 3-10 days to get my money back, as i won't be renewing my insurance, Other companies give you a quote 10/14 days before renewals, never had this problem in over 40 years of driving, Now to wait and see how long to getting my money back”

Helpful Report

Posted 11 months ago

“Terrible company. They don't communicate with each other. I moved house 7 miles up the road. My policy went from around £250 a year to £1105. Then I had to pay £50 to leave them. Since, I've had a letter every month to tell me to pay the £50 or they'll take it out of my account. "We still your bank details you know" The letter says. I've already paid it! What a bunch of muppets !!!! AVOID AVOID AVOID!”

Helpful Report

Posted 11 months ago

“Avoid !!!!!!!!! Nightmare company Shoddy staff , paperwork , communications horrific ! Stay well clear people”

Helpful Report

Posted 11 months ago

“In addition to all the comments below - please read, I have requested cancellation of a new policy with Carole Nash which has not even started yet. Reason for this - Calls back and forth to overseas (South Africa I was told) due to incorrect details received back by email because of misunderstandings on their part. Also 4 different quotes for monthly payments sent, each one asking me to electronically sign them! When cancelling, they tried to tell me I wouldn't get all my deposit paid back. I said I wanted it back. It was then confirmed that I would receive it back within 3-10 days (we'll see). Unable at all to speak to anyone in the UK - even their Complaints line with a Manchester number reverts to South Africa as well. I wait to see if I have any further issues after requesting cancellation reading the comments below...”

Helpful Report

Posted 11 months ago

“You were closed on a weekend when I sold my vehicle ,so that put me 1 days over the cancelled period ,and I HAD TO PAY CANCELLATION CHARGE .NEVER WILL I USE THEM AGAIN !!!!!!”

Helpful Report

Posted 11 months ago

“Avoid at all costs!!!”

Helpful Report

Posted 11 months ago

“AVOID! Nightmare company! Speaking to someone you can understand is very stressful!! I am in debt with them because of their error !! Will not use again or recommend”

Helpful Report

Posted 11 months ago

“Some very interesting reviews!!!...Same for me. A horrific experience whereby I was charged disproportionate amounts for a database error that CAROLE NASH made on their website. Hideous customer service. Unreasonable. Should be referred to the regulating body. Insure your vehicle somewhere else. I will never use this company again. Also I will continue to provide negative feedback until my money is returned.”

Helpful Report

Posted 1 year ago

“I've been insured for a few years with Carole Nash for a 50cc moped that I only use for work, I rang up for renewal after they said they couldn't automatically renew because my card expired, now they can't offer me renewal at all because of number of bikes, (I have one) and make of bike, I rang back to speak to customer services they said Via an agent that they'll insure me third party only but with no explanation, absolutely ridiculous, goodbye Carole Nash,”

Helpful Report

Posted 1 year ago

Carole Nash is rated 1.7 based on 393 reviews