Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to sell my car and they charged me nearly a years insurance to cancel. In 50 years of driving and dealing with insurance this is the worst experience I have had. Avoid this company like the plaque, they are criminals.”

Helpful Report

Posted 1 year ago

“I have an email with a current 6 wheel policy document but they are saying there is no current insurance with them. I spent ages on the phone yesterday to be told there was nothing on file. Today I am being moved around departments and am currently on hold - AGAIN”

Helpful Report

Posted 1 year ago

“Dreadful and useless website. All I wanted to do was prove my no claims bonus via email. I spent a long time going back and forward. I tried to create an account but none of the reference numbers were recognised. In the end I had to Google a link. I have now sent the proof. I wonder if that will be OK as I have had instant return from one email (which did NOT "no reply" on it. I used Carole Nash as I thought I could trust them in the worst scenario of a claim as I thought they were a specialist - they aren't. I might as well have used one of the other companies who were marginally cheaper. Oh well, you live and learn. I now see all the dreadful reviews - so it's not just me. Usually, I check reviews before buying something but ... as I said .....”

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Posted 1 year ago

“Change my policy yesterday from 2 bikes 2 to 1 was on the phone for a hour & was put through to 3 different people 1st 1 I couldn't really understand the second one didn't sound to be in a fit state for work the 3rd one tried to charge me £67 cancellation fee when I had just insured another bike absolutely perthetic i came of the phone very stressed out with someone that should have been easy to do”

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Posted 1 year ago

“Bad experience all round only had insurance with them for a matter of weeks before I needed to replace my car. The advisor was aggressive and rude and charged me a whopping 65 to leave…”

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Posted 1 year ago

“£320 to change car details after an emergency (head gasket blew) where I had no choice but to get a new car. The reason they said was the risk of the new car as it was older….but that was reflected in the increase in the premium 🙈 (which wasn’t a problem) absolutely shocking. You may think you are getting a good deal but the second you have an emergency (not even a claim) it will bite you on the bum. With £320 for a change of vehicle I’m shocked you have any customers at all! Shocking management and system. Literally wouldn’t touch this company with a barge pole”

Helpful Report

Posted 1 year ago

“I have used Carole Nash for several years for a multibike and car policy. Often found them difficult to deal with but in the lsat year or so the cusyomer service is thriugh the floor. ABSOLUTELY TERRIBLE. Mechanical pre-programmed call operators being the lest of it. My policy was on auto renewal but CN were unable to take payment (may have been a bank problem) they wrote me a LETTER which arrived teh day after the policy ended. This meant I was driving uninsured, I had felt uneasy and phoned to check as I was away form home. They would not let me pay, and said policy had lapsed. Fortunately I was still showing insured on the national database askMID. The only good news is that I have gone elsewhere and saved myself a lot of money but if their system means that they will not call or text or even email if a payment does not go through, then the results of that do not bear thinking about.”

Helpful Report

Posted 1 year ago

“What a load of rubbish, same as others if I could give 0 I would. We cancelled our car insurance but they still took money from our account. Every time you call them it's a different person, and they say we will call you back later They don't!! DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 1 year ago

“3 weeks and 2.45 on the phone and still not a call back or problem sorted , trying to phone the company's complaints department for the second day and after 20 minutes thay still don't pick up . Totally useless!!!”

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Posted 1 year ago

“Avoid this company at all costs. Asked for so much paperwork (that I have never been asked for in 30 years of driving). Then they cancelled my insurance with a text. Tried to get insured by a different company ,but my premiums went through the roof because I had a policy cancelled even though it was not my fault.”

Helpful Report

Posted 1 year ago

“If I could give 0 I would absolutely horrible company, have been relentlessly chasing me for 75 pound which I don't owe, I cancelled my insurance in July when I sold my car to "we buy any car" but they renewed the insurance, now because I refused to pay, put it in the hands of cars collections, who also chase you, now I've been told they need information from dvla which is going to cost me money to get to prove I sold the car, please avoid avoid avoid horrible pain in the bum company, don't use them”

Helpful Report

Posted 1 year ago

“Cancellation fees if you want to terminate are ridiculous. Never using them again.”

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Posted 1 year ago

“Everything about this car insurance is wrong. They really need to improve.”

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Posted 1 year ago

“Customer service is rubbish, on renewal I checked the documentation, they stated that I had no medical issues. I rang and told them I had declared my diabetes but they had not put it in the statement of facts. They told me it was on their computer so it didn't matter, I asked why there was a section in the statement of facts for this if it isn't needed, they still refused to add it so I asked for proof of no claims and told them to let the policy lapse.”

Helpful Report

Posted 1 year ago

“Has anyone else had to deal with these idiots I’ve come across some unprofessional people in my time but these take the biscuit DO NOT USE THIS COMPANY”

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Posted 1 year ago

“Called up about insuring my classic american car as they came up as specialists. On the phone for 40 mins. I'm then told that no one will insure me as it's left hand drive!”

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Posted 1 year ago

“inept company customer service advisers rude arrogant disrespectful, this company cost me £600 in wages because they failed to do a vehicle change and its taken me so far over 4hrs on the phone to resolve and still not done.”

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Posted 1 year ago

“Carol Nash are the worst I have known. I took out insurance with them and a couple of days later they put my premium up £100. I cancelled straight away as my insurance wasn't due for a couple of weeks. They owe me £30 plus a few pence and I still haven't had it. This has been going on since February. They now have the audacity to email me saying I owe them for cancelling even though the policy never even took place. 😤 Cowboy firm and I wouldn't recommend to anyone”

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Posted 1 year ago

“First of all, I've been insured with them on 3rd party, fire and theft in London, when it came to renewel, they told me the underwriters would only insure me on fully comprehensive as a result of the area I live in,(hammersmith). So I took fully comp with a premium that increased by £600. Since then I have moved to the countryside in a very low risk area, and their response was they cannot insure me as the premium would drop too much... As a result I have moved to another provider, saving me £1000 p/year. Well done carole Nash... NOT!!!”

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Posted 1 year ago

“I I could leave 0 stars i would, by far the worse insurance company i have ever had to deal with, customer service is an absolute joke no one appears to be able to actually do anything so they just keep passing you from one department to another. Lesson learned! Pay a bit more and go with a reputable company”

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Posted 1 year ago

Carole Nash is rated 1.7 based on 393 reviews