Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 393 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new car 4 months into a policy. New car was in the same insurance group as my old one but they wanted 5 times the amount for the new one, over £1200. I'd had no claims or any changes. Obviously an unrealistic quote but to cancel is £103. Outrageous, they've got you over a barrel either way, i would not recommend this company”

Helpful Report

Posted 1 year ago

“Avoid like the plague!!! I only wish I’d read these reviews before I took out car insurance with Carole Nash. absolutely clueless or diss interested call centre staff. Told my insurance was being cancelled after a month I needed to find another insurer. They didn’t cancel my policy and took more money from my account! Thankfully, I managed to speak to a member of staff who seemed to know what he was doing, and I’m now awaiting a refund. Absolute Cowboys! How they are still trading I will never know after reading all these reviews.!!”

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Posted 1 year ago

“Terrible company. Canceled my policy, told me by text and charged me for it. Imcompant call centre staff.”

Helpful Report

Posted 1 year ago

“Insurance renewal increase from £399 last year to £1270 this year. No claims. No changes. Crazy. Trying to call them to get proof of my No Claims Bonus and have been on hold now for 55 minutes and they have still not answered the phone. Avoid.”

Helpful Report

Posted 1 year ago

“I just applied for van insurance with this bunch of cowboys. I’ve worked for the NHS for 20 years but they wanted proof, god knows why. So I asked what proof would you like? They said you could send us a payslip !! I asked the female if she would send me her payslip? ‘No’ she said, well why the hell would I send you mine. Honestly never heard of such nonsense, payslips are confidential, who the hell do they think they are.”

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Posted 1 year ago

“Absolutely appalling company! Complete rip off merchants who wanted me to pay virtually for my whole policy after cancelling after a month. Either massively incompetent or fraudulent!!”

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Posted 1 year ago

“£53 CHARGE TO CHANGE ADDRESS WHICH IS 1 MILE AWAY - WILL NOT BE RENEWING WITH THESE - RIP OFF”

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Posted 1 year ago

“I had a no fault road traffic accident on 28th April 2023. I still haven't paid the £1,800 damage to my car. I complained and was told my complaint was 'Unjustified' as all they can do is keep chasing the other party's insurance for the money. It's been 6 months now. I've never used Carol Nash for insurance before and needless to say I wouldn't ever use them again.”

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Posted 1 year ago

“Stay away from them. £96 they wanted for me to leave because I had a better deal with other insurance. They wanted to charge me triple of the price. I will never use them again.”

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Posted 1 year ago

“Telephones operator disinterested in my conversation about an improvement to my renewal of motor insurance. Take it or leave it. He is not fit for the job. Ive had a better quote. by £20. It would usually not bother me but his attitude was so bad i will move insurer.”

Helpful Report

Posted 1 year ago

“Had been with Carole Nash for over 20 years. Always a excellent company to deal with until the last couple of years when they mixed up my sons motorcycle insurance with my own and they ended up cancelling my policy when I hadn't even spoken to them. Telephoned a advisor who I found difficult to understand but kept saying I had cancelled it. It took many phone calls to people who I found hard to understand. Eventually they checked their records and finally agreed I was correct INFURIATING TO SAY THE LEAST. Then this year wanted to add a new motorcycle onto my existing bike creating a multibike policy only to be told that that wasn't possible as none if their panel of insurance companies would insure me. I requested to cancel my policy as I would find insurance elsewhere. This then involved being bounced from one advisor to another all difficult to understand and a very crackly phone line. My anger and frustration was through the roof, but eventually it was cancelled. Immediately contacted DEVITT INSURANCE spoke with a very easy to understand gentleman who guided me through all the questions and found me a suitable multibike policy for an incredible price. No drama no holding for ever and a crystal clear phone line.”

Helpful Report

Posted 1 year ago

“Very unimpressed and insulted.. Hurt in a motorcycle accident that wasn't my fault and got nothing but abuse bullying delays and incompetence. It's still ongoing almost 4 months later and not even a phone call.. Very suspect company. 4Th dimension are bordering on illegal activities”

Helpful Report

Posted 1 year ago

“On the phone for almost 2 hours trying to change policy over for a new bike. Told I was to be given a cheaper quote but turned out more expensive. On hold to numerous people abroad who did not have sufficient knowledge to deal with this. Awful service and cancelled my insurance. Don’t touch them”

Helpful Report

Posted 1 year ago

“Been with Carole Nash for 20 years - with a lot of bikes on my policy over the years (some 59) but i have noticed there service is slipping - on hold for 15 minutes for every change- and one bike was insured in march 23 - but after receiving a letter n June from Dvla telling me and fining me for for bike not being insured- as they forgot to put it on the MID base - i called to ask why and they put a complaint forward but at the end of august still no news and I’m stuck with the fine now ???? Very shoddy and i wont be renewing this policy for sure - such. Shame when they use to be so good”

Helpful Report

Posted 1 year ago

“1 start was too much for this company. The hours Iv wasted trying to deal with these clowns! I’m cancelling my policy with them now. Don’t bother to waste your time.”

Helpful Report

Posted 1 year ago

“Signed up with them as need cheap car insurance. Had to cancel policy couple of months in. Was charged £130 for cancellation fee and administration fee. Paid over phone. They contacted me recently to ask for more money saying i have not settled a final amount. Luckily somebody helped me sort this, after a battle, as it's was their error. I wouldn't recommend this company.”

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Posted 1 year ago

“Very bad company stealing money from my account when the policy was cancelled weeks ago bunch of crooks”

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Posted 1 year ago

“Rubbish, call centres are abroad with limited knowledge and the language barrier is terrible. can't blame them, blame Carole Nash for employing cheap labour for bigger profits.”

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Posted 1 year ago

“I can only iterate all the other reviews: hidden charges, very poor communication, rude customer service. Do yourself a favor and stay away.”

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Posted 1 year ago

“Could not cancel automatic car insurance renewal on line, phoned call centre. Call taker had poor English but said she would cancel automatic renewal. A week later they took money out of my account for another year’s insurance. Phone the call centre again and explained that I had not wanted automatic renewal. The call taker was very rude. I have to now wait up to 2 weeks for the money to be refunded to my account.”

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Posted 1 year ago

Carole Nash is rated 1.7 based on 393 reviews