Carole Nash Reviews

1.7 Rating 341 Reviews
16 %
of reviewers recommend Carole Nash
1.7
Based on 341 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin fee" of £25. I'd been insured (technically not been insured) for less than ONE DAY; during which THEY had changed my contract with them, not the other way round. Despite my protests and insisting they take no more money from me (I'd already paid a £19 deposit - which of course I was never going to see again) they were not moving! Pure, utter, greed! Insurance highway men! Avoid like the plague. Awful company!
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Posted 1 year ago
This company are terrible. They are completely incompetent. They failed to recognise an error in claims. Despite giving proof and assurances. Registered a compliant but takes 5 to 8 weeks. Hours on the phone but no answer.
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Posted 1 year ago
Live chat should be called dead chat, still waiting to discuss a cancellation fee of nearly £100 pounds wtf .
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Posted 1 year ago
I have been trying to get a refund after a claim where I had my NCD removed till the claim was settled now 2 years later I still have not had the refund for the overpayment of premiums ! As always quick to take money but don’t want to give it back
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Posted 1 year ago
applied for insurance almost a week ago but not going up on MID database paid £150 but have not received my insurance
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Posted 1 year ago
Was promised hard copy of insurance documents by phone when I took out my policy.. despite sending e mails and writing to their head office I am still waiting after almost two months.. not impressed.
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Posted 1 year ago
Shocking, sold my bike after 6 months, was going to charge me 51 pound to cancel insurance which is worthless to me now, said if i dont pay it in 7 days ot goes to debt collection, said i dont have that money due to the cost of living crisis, told them to keep the policy live for now, cant do that so ive a bill coming i cant pay and they are happy for me to get into debt when ive explained my situation, disgusting customer service!
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Posted 1 year ago
Carole nash told me my exhaust cannon the bike was a minor then 8 weeks with the underwriters they voided my claim over the same exhaust can , they just don’t want to pay out and use any little excuse not to .then to top it off they cancelled my dual bike policy and voided my insurance all over the same can . Rip off bastards avoid at all cost have used them for years but will Never ever use them again
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Posted 1 year ago
Ended my insurance with clear communication, left me completely in the lurch when my bike was stolen. Their communication that my renewal hadn’t actually happened was beyond appalling. Won’t touch them EVER again !
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Posted 1 year ago
When I took the policy out I was told it covered breakdown cover. I subsequently found ouf it didnt. When I came to renew they wanted £81.00 for a 60 year old man on a twist and go LML 125cc scooter with full no claims and no accidents or convictions. Pljs, I have been driving since the 1980's too. Everyone else offered more coverage for between £59.00 and £61.00. On the renewal is said call us if you get a lower quotation and I did. The guy said he couldent lower their quote of £81.00 unless I decreased the policy coverage. I told them not to renew. Bye bye Carole Nash...
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Posted 1 year ago
Why can`t you have a negative star rating for this company? I cannot understand why carole nash are still in business,they have got to be one of the most appalling mis managed insurance companies in this country,in my opinion.Having spent nearly three hours on the phone to simply transfer cover from one bike to another,they then contacted me re an "urgent matter".Another hour on the the phone and they do not know why they sent the letter.WHAT!!!!!! It is time this company was closed down.They are totally incompetent.
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Posted 1 year ago
Absolute shambles of a company. Emailed within 14 days to cancel my policy, no reply. Tried to get through on the phones on several occasions only to have the phone put down on me when i got through. Now managed to get through after the 14 day cooling off period only to be told the insurance policy i tried to cancel will cost me upwards of £130.00, shocking. To make things worse, the chap i spoke to (agent id 162052) had absolutely no clue what the policy document they send says or the terms of that document, a aptly perfect representation of this company.
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Posted 1 year ago
Got bike pinched locked bike mind you.RIpped off RIPPED OFF RIPPED OFF RIPPED OFF NEVER GET INSURANCE OFF CAROL NASH .!!!!!BE AWARE PEOPLE BAD COMPANY CAROL NASH INSURANCE!!!!!
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Posted 1 year ago
Good morning, buddy. I hope you're well and had a good weekend. All good mind. Could you order some shops and put new shots on the silver scooter, please as with the new engine it won't handle well with the standard shocks.
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Posted 1 year ago
E U breakdown assistance from carol nash. I collapsed while on a motorcycle tour of Norway, air lifted to hospital suspected heart attack, also cracked and bruised ribs due to CPR. I contacted carol nash to see if they could assist with the repatriation of my motorcycle , as I was unfit to ride it. I was told your motorcycle hasn't broken down we can't assist with this problem. Flabbergasted. I can only assume it would be the same if your vehicle was involved in an accident.
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Posted 1 year ago
Money taken from my account for a vehicle I sold over a year ago will not be getting refunded. Please learn by my experience flashman1812@gmail.com
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Posted 1 year ago
Really terrible customer service, cancelled my insurance over a month ago and received a copy of my no claims along with a letter to say sorry you are not renewing. Only to be chased by premium credit 6 weeks later for the direct debit and told it needs to be paid otherwise a black mark will be put on my credit file. Have now spent the afternoon trying to sort being passed to teams within the group…. Absolutely terrible service, terrible attitude and will 100% definitely not use again. Be warned - stay clear
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Posted 1 year ago
Appauling customer service, over charging for cancellations and policy changes, even member of staff was shocked when he worked out my new monthly payments after removing one bike from my policy
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Posted 1 year ago
They couldn't care less and lied about writing to me texting me
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Posted 1 year ago
Gave me an hour's notice to pay the £23.00 outstanding for a vehicle change. Hung on the phone for ages and gave up. Tried 90 minutes later and they'd cancelled it and charged me a chunk for doing it. Used to be good, they are terrible now
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Posted 1 year ago
Carole Nash is rated 1.7 based on 341 reviews