Carole Nash Reviews

1.7 Rating 343 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 343 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
They couldn't care less and lied about writing to me texting me
Helpful Report
Posted 1 year ago
Gave me an hour's notice to pay the £23.00 outstanding for a vehicle change. Hung on the phone for ages and gave up. Tried 90 minutes later and they'd cancelled it and charged me a chunk for doing it. Used to be good, they are terrible now
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Posted 1 year ago
AVOID AT ALL COST
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Posted 1 year ago
This company is one of biggest rip off in UK. Their cancellation is massive. My advice is avoid li. Look for other reputable insurance companies.
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Posted 2 years ago
Despite being on the phone for an hour twice they couldn't give me a quote.Computer issues.....waited as promised for a call back. Surprise surprise. Nothing. Used to be a great company.gone right down the drain. Had been a customer for 10 years.
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Posted 2 years ago
Cancelled my policy with them as could not manage to speak to any one on the phone cancelation fee is £66.00 I will pay this but they are hounding me emails texts the lot disgraceful
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Posted 2 years ago
the company auto renew without consent then said I have e signed documents. This was not the case. I went to cancel the policy as I sold the bike and they said I couldn't cancel without paying £140.00 to leave. If I didn't do this the policy would continue and if the new owner of the sold bike could claim and we would liable for paying. joke
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Posted 2 years ago
Been robbed along with many over people Took insurance out on my new R7 took £450.00 off me . There was a problem on the insurance document they said the bike was 749 cc which it isn’t when I queried it .two weeks later they cancelled my insurance and charged me £130.00 for there service (Brilliant) Do not use this company if you don’t believe me ,check out trust pilot .There reviews on bike insurance are terrible 😢
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Posted 2 years ago
Tried to take insurance out online, got a message to ring with a code number to give. Did this and was told by their agent that as my payment wasn't on their system they couldnt insure me. I then realised that I would not be able to use my ncb with them so no point paying over the phone and I asked and he agreed not to proceed with taking out the insurance- at that point it was one and a half hours from the time I went online. Found out 2 days later he hadn't cancelled it, they have charged me for 2 days insurance plus £25 admin fee. I have also been told that if I refuse to pay their debt collection agency will follow it up. So I end up £52 out of pocket with a black mark on my credit rating and all because the first man I spoke to couldn't be bothered to make notes on the computer and do what he promised. TERRIBLE SERVICE !
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Posted 2 years ago
Terrible company, take your money then tell you a week later they can’t insure you and expect a cancellation fee!!
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Posted 2 years ago
Called them today for classic car cover. Man I spoke to seemed less than interested and had the worst attitude imaginable. He seemed as though he could not wait to get rid of me and it ended up with him cutting off the call mid way. What an awful company. Pointless complaining when firms are this bad so rang another very helpful rival firm who gave me instant cover on the phone from a polite salesperson. Tip; Do not use this lot.
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Posted 2 years ago
Started a policy in nov 21 for my scooter but decided to add my fireblade after being bumped by MCE going into administration. Took ages on phone, had to cancel scooter policy, which was £63, got nothing back due to admin fees, then pay £286 to cover both bike and scooter. I could have had fireblade for £122 and scooter for £63 elsewhere so this was quite an increase but needed to go this way to use my 20+ years no claims on both otherwise would be zero no claims on the 'blade so thought i would agree. Paperwork came in and scooter has been dropped to tpft cover but i use it to commute! Also breakdown cover added even though i didn't want it. When i phoned to sort it i ended up having to pay another £25 otherwise i would need to cancel whole lot and start again with resulting charges! Won't be using them again and policy hasn't even started yet!!
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Posted 2 years ago
Blimey what a terrible company. I took out a motorbike policy and 1 month later changed my bike. They wanted to charge me a full year again for the change. Disgusting.
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Posted 2 years ago
Sorry. 1 star is too much should be -5. Had non fault bike accident dec 2018. 3rd party admitted full liability within a few days. Carole nash told me in July 2019 that they were waiting for final offer of payment for injuries etc. Its now end of December 2021 and I'm stil ****** waiting. Emails take on average a month to be replied to. Phone calls unanswered, recorded delivery letters? They say they haven't had them (I can prove otherwise). They are an absolute joke. AVOID AVOID AVOID at all costs.
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Posted 2 years ago
What a rip off 2 bike policy removed 750cc insured a 125cc charged extra £101 for 4 months left on policy! complained about high cost no help at all !! Went on line search insurance quote 125cc bike not using any NCB £64 for the year fully comprehensive new quote on line Carol Nash £64 for a year !!! One star is to generous! Absolute RIP OFF COMPANY !!!
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Posted 2 years ago
Really disappointed with this company there cancellation fee and percentage is terrible, avoid if possible. Only 5 months into policy and they are only offering 42% of value back. But on top of that also want to take of a £48 pound admin fee. Won’t be using again.
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Posted 2 years ago
Shocking … cancelled my bike insurance after 6 weeks. Only to be hit with charges amounting to more than +50% of what the insurance I had paid was. Would give them a negative score if I could.
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Posted 2 years ago
Rip off! Cancelled my policy due to selling my motorcycle, originally set up a monthly payment plan. They charged me£100 plus for the privilege! Look elsewhere bikers!
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Posted 2 years ago
I returned to Carol Nash after two years with another company, it’s turned out to be my biggest mistake. They used all my details from the last time I was insured with them. I started the Insurance in March with Aviva, but Aviva wouldn’t give me to agreed value I’d asked for and also asked me to remove a canister from the motorbike and asked for an extra £250 because I hadn’t told them about the modification, even thou they insured the motorbike the last time I was with Carol Nash. I made calls to Carol Nash but they just asked me to cancel my policy and get little back then start a new policy! I told them it was their fault as they had all the details and to let me know when they had sorted it. I received a letter to say they would cancel the policy in seven days’ time since I hadn’t contacted them!!!!! I e-mailed then and they said it was the first time they knew about the problem! It’s taken until October to get things sorted and now they’ve set me up with Markerstudy which has got 796 bad reviews and they also want me to remove the canister from the motorbike! Hopeless customer service, nobody seems to know what’s going on or pass information onto someone who can help. I will say the customer service is polite and friendly but I need someone who can solve problems. I will not be renewing and hope I don’t have to make a claim with Markerstudy! If you have a standard motorbike maybe they are OK but if you have a custom motorbike stay well clear!
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Posted 2 years ago
The worst customer service I have ever known. Trying to charge me £25 for a policy that's not even started yet, even though the policy document says, "If you cancel the contract before the insurance has started you will receive a full refund."... then later regarding service charges says, "Cancellation prior to start date or within 14 days £0.00". They don't provide you with a contact email for complaints, anywhere. Avoid, avoid, avoid, avoid!!!!!
Carole Nash 1 star review on 18th October 2021
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Posted 2 years ago
Carole Nash is rated 1.7 based on 343 reviews