Carole Nash Reviews

Name: Carole Nash
Rating: 1.66

1.7 Rating 404 Reviews

15 %

of reviewers recommend Carole Nash

Company Reviews

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Metrics

1.7

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Carole Nash 1 star review on 5th December 2025

Daniel

Carole Nash 5 star review on 11th October 2025

Joihjn

Carole Nash 1 star review on 21st September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Carole Nash 1 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a motorbike policy for a couple of months after renewal before I sold my bike. The renewal fee was £35 and cancelled fee was £40. So the insurance for 2 months has ended up costing me £100 - the premium wasn't much more than that! It was incredibly painful cancelling the policy. I had a letter asking me to call Autonet who couldn't deal with my request (they are part of the same group apparently). Then I got cutoff when speaking to someone who could help. Then it took 10 minutes for someone else to speak to me. All before I found out they've ripped me off with their unjustified fees. Oh, but it's in the policy wording so that makes it ok! I will not be using these people again. There's so much competition out there, I'd be amazed if Carole Nash survive!”

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Posted 2 years ago

“just Rubish”

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Posted 2 years ago

“Absolutely awful! Phoned for just a quote put on hold 3 times, 20 minutes of silly questions not even the reg number !! was told they won’t insure my sons bike until he’s done CBT he needs his bike to do the CBT so needs insurance! I just wanted a quote . Lady didn’t have a clue what she was doing then asked if I want to insure it in my name no!! Then asked if I have a policy with them…never after that shockingly rubbish service!!”

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Posted 2 years ago

“Avoid at all costs, I have never had an insurance company with so many hidden costs tried to cancel also after only 3 days and they want to charge £56 total rip off”

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Posted 2 years ago

“Carole Nash - Avoid at all cost, there are a lot better insurance companies to use which have online portals to make changes. Old style Carole Nash £35 a time Rip off.”

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Posted 2 years ago

“Having tried on numerous occasions to take out car insurance online, the system keeps crashing at the last minute, after putting in my bank details and card details, and tells me to ring them. Upon ringing, the advisor tells me I need to go through the whole quote again, which will take at least 30 minutes. I tried again the following evening and again, it won't let me take it out online and asks me to ring them, after I have provided all my payment details. As it is 9pm,their call centre is closed. I have wasted over 2 hours trying to get insurance and I am so fed up with trying, I will go to another company and pay more, as they are so infuriating.”

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Posted 2 years ago

“Awfull hidden charges everywhere You can't get Manager on phone and they can't promise that manager will call back,,, Well now I know why they don't have online portal like every other insurer so that they can charge you fir any change you need to do,,, I'll not use them again,,,”

Helpful Report

Posted 2 years ago

“Paid £145 for car insurance policy - 13th Feb 2023- Due to mechancial failure car was scrapped. Cancelled insurance policy yesterday - have been charged a £50 cancellation fee from Carole Nash and £32 plus IPTax from Covea Insurance plc . They add a cancellation fee to the insurance policy cancellation fee? MY TOTAL REFUND for the car policy which was held for 1 month is £9.16!! I think this is extortion !!”

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Posted 2 years ago

“Customer service was awful, hidden charges for everything. Definitely would not use Carole Nash again. Asked to speak to a manager and was told they can't promise a manager will even call me back and they are not around at the moment. Rip off merchants”

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Posted 2 years ago

“Scammers. We took out a policy for a car we were buying but the purchase fell through a day after so we phoned to cancel the policy as never actually even received the car. They charged us £25 for having the policy for ONE day! Very rude and argumentative on the phone too. All normal, reputable companies offer 14 days cooling off period so that the customers feel respected when things like car sales fall through and not feel that companies like Carole Nash are there just to take your money and make you feel insignificant. We are clearly never going to be doing business with this company ever again.”

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Posted 2 years ago

“Woeful company, cancelled my insurance without being notified. Very cheap but very poor, dear oh dear.......🤦‍♀️”

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Posted 2 years ago

“Seem to need investigation... have canx my d/d ... BE VERY CAREFULL”

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Posted 2 years ago

“Avoid.... avoid... too busy LOL to help.”

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Posted 2 years ago

“Been with them a lot of years ! Quoted £3500 last year , got it down to £500 two bikes and a car ! This year no renewal letter rung them twice ! I gave up and went else where ! When I asked for proof of NCB the guy from carol Nash said hope you come back next year ?????? What a rubbish company ! Got toobig????? Please carol Nash don’t reply to my comment”

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Posted 2 years ago

“I was insured with them (for my car) 18 hours...18 HOURS before they text me to say that, with my old insurer, they had a "fault" claim for when my car windows were smashed by vandals - and which had not affected my NCD of 4 years. Due to this they wanted to change my policy and add an EXTRA £201; increasing my policy to just over £400 - 110%! Obviously I wasn't going to accept that, so i just said cancel & I'd look elsewhere. That is when they mentioned the dreaded "admin fee" of £25. I'd been insured (technically not been insured) for less than ONE DAY; during which THEY had changed my contract with them, not the other way round. Despite my protests and insisting they take no more money from me (I'd already paid a £19 deposit - which of course I was never going to see again) they were not moving! Pure, utter, greed! Insurance highway men! Avoid like the plague. Awful company!”

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Posted 2 years ago

“This company are terrible. They are completely incompetent. They failed to recognise an error in claims. Despite giving proof and assurances. Registered a compliant but takes 5 to 8 weeks. Hours on the phone but no answer.”

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Posted 3 years ago

“Live chat should be called dead chat, still waiting to discuss a cancellation fee of nearly £100 pounds wtf .”

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Posted 3 years ago

“I have been trying to get a refund after a claim where I had my NCD removed till the claim was settled now 2 years later I still have not had the refund for the overpayment of premiums ! As always quick to take money but don’t want to give it back”

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Posted 3 years ago

“applied for insurance almost a week ago but not going up on MID database paid £150 but have not received my insurance”

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Posted 3 years ago

“Was promised hard copy of insurance documents by phone when I took out my policy.. despite sending e mails and writing to their head office I am still waiting after almost two months.. not impressed.”

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Posted 3 years ago

Carole Nash is rated 1.7 based on 404 reviews