Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,062 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely advise not to use ladybird insurance. 1, Hidden broker fee £30 2, Option to say how long you have had licence in years but then they charge you cause the month is out @£145 fee. 3, They say no excess but when my policy was explained it was £500. 4, Policy come through with NCD not protected when I always select, called ladybird up and they said sorry sir we made a mistake! Tryed it on again! 5, to cancel policy in first 14days is £55 (or £75 after 14 days) and on top of that they said cover was £70 for 4 days insurance so bascily they have you over a barrel to leave! DONT USE THIS COMPANY I will never again!”

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Posted 7 years ago

“Paid for policy in full last night. Received a call today. When I used search engine I said I had license for 2 years. Actually it’s one year and 11 months, my mistake. I was advised premium has increased by £60 and there is an admin fee of £25 to pay! An additional £85! A lot of money for a young person! Representative I spoke to was rude and unhelpful. I felt pressured into paying additional premium. Very unhappy, in hindsight could of got same cover cheaper elsewhere. the admin fee is especially unfair on a new policy, I feel completely robbed! BEWARE.”

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Posted 7 years ago

“Please avoid using this company I was 7 months into my motor insurance policy. I moved to another property and gave them my new address. To be told it is a high risk area, we are cancelling your policy in 7days. End of!!!!... Really?. This is disgusting. I have had to organise a new policy with another company.. This is not a high risk area, you just wanted to rob another person and charge mega fees... Please read this everyone and go elsewhere.”

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Posted 7 years ago

“Very unhelpful and quote that was given online was not honoured would never use again”

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Posted 7 years ago

“I have recently just spoke to a lady named Emma regarding a new quote. From the get go her attitude was poor, it was If she was not happy with her job. Everything she said was in a rude manner and was completely unhelpful. She is no credit to ladybirds team and should never be hired for customer service. I take pride in my customer service that I deliver, maybe ladybird need to focus on this member too! Such a shame as I read so many lovely comments about other staff.”

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Posted 8 years ago

“Got the quote through Compare the Market, got an email saying they would ring me, they didn't, i rung them 3 times and 3 times was told someone would get back to me, and guess what they didn't! Rung them again, and even though i filled all my details in on line, apparently they can't insure for a business lease! Maybe they should have told me that a week ago when i started this process!”

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Posted 8 years ago

“Never purchase from here the sales people do not explain important information and started the policy earlier than they should have meaning when i cancelled the policy as it was already live, they got to charge me for cancelling the policy”

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Posted 8 years ago

“Was Very helpful was a pleasure”

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Posted 8 years ago

“Got my new insurance with Ladybird. Get a quote on moneysupermarket.com and.. for no reason my quote gone up. I have no paperwork to print for outside UK to prove that I'm insured. But they got my money 3 weeks before. Nice way to make money. Cancelled the insurance and have no money back. Nice way to make money. Go ahead and renew with them NOT RECOMMEND. RUN AWAY”

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Posted 8 years ago

“Got a quote via moneysupermarket and then for no apparent reason they increased the quote by £60. Fraudsters!!!!”

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Posted 8 years ago

“Given a quote of £550 - then asked to provide evidence of NCD - then after doing that told that they would have to validate application - then told validation had failed & would need to refer to specialist team where the minimum policy would be at least £1100. I have concerns around the process that this company adopts & suspect that they offer initial low quotes only then to find reasons to ramp up the premium.”

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Posted 8 years ago

“Awful! Avoid! Don't change information or dates when requested. Blame their mistakes on you. Call police concerning welfare issues.”

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Posted 8 years ago

“Dreadful, I completed the information on Moneysupermarket and got a quote for £926. After confirming the details and telling me it had to go to "special Insurers" the price went up by £200. Only interested in fleecing the customer it would seem. Avoid at all costs.”

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Posted 8 years ago

“Never recommend this Insurance company to anyone this is the worst company ever asks you to prove your address by sending personal details after you do that they string you along for 2 days and then say we can’t cover you so keep away from this insurance”

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Posted 8 years ago

“one of the worst company you can imagine poor customer service putting up this review to save few people”

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Posted 8 years ago

“Do not use this company!”

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Posted 8 years ago

“I would request everyone to please not go for insuring your vehicle through this sham company. Here is my story: I got a quote for £847 through a comparison site. The it redirected me to the ladybird site. They confirmed all the information, tool the credit card details for a full payment. Then they came up with a page asking to call back. When I called back, the lady confirmed everything again, exactly the same information, no change. And now she says that my quote has increased to £1100. This was really horrible experience. The lady was not even able to confirm me through email that no money will be taken from my credit card. I am sure their claim rate must be quite low. So I will suggest everyone to be very careful while buying insurance from companies like this”

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Posted 8 years ago

“Went through the entire on-line process for a quotation chapter and verse. Agreed the premium and entered debit card details only to find upon a 10 minute validation that the postcode where my vehicle is NOT kept (as a student declared living away from home) that Markerstudy declined. So, the question where am I studying was not asked in the process despite declaring I am living away and keeping the car at home - yet my card details taken. Is this TCF and are the insurers selecting against me? yes. Terrible.”

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Posted 8 years ago

“This Company terminated my policy without notifying me. I only happened to stumble across this vital info.upon inquiring about renewal. My jaw dropped when I realised I hadn't been insured for a whole year. Worried, I asked for proof that they had contacted me to which they said they couldnt send me proof of anything. It was clear from the start they werent listening to what I had to say or believe anything I had said. One of your so called advisors, Gail gave me the impression that she was annoyed and that I was making her talk in circles. Even though this problem wasnt mine but yours in the making and made to be mine. There Managers are always in "Meetings" and never available to help. I called up 3/4 times hoping to speak to a more helpful advisor but that didnt happen. They left me feeling absolutely helpless and shocked and messed up for my renewal. At one point Gail said she didnt think I was even insured with their company, as my car showed up as being insured for this whole year. I was forced to call up the Brokers to confirm it was indeed Ladybird. I am so angry with the way this situation has been treated. There has been no empathy, they would not apologise or admit to any fault or errors. Thankfully I am now insured with a wonderful company who understood the situation. I would never recommend this company. My advice to future clients would be to STAY AWAY FROM LADYBIRD INSURANCE.”

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Posted 8 years ago

“Completely ripped me off and overcharged a ridiculous amount of money, they only told me i has exceeded my mileage after I had gone over 1000 miles and then gave me three days to sort it out or they would cancel my policy, one of the days was a Sunday. Do NOT get tricked into getting a black box it is a scam to charge you more money. Extremely disappointed and shocked at big corporation scams. Daylight robbery at its finest.”

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Posted 8 years ago

Ladybird Insurance is rated 4.1 based on 1,062 reviews