Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 602 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 602 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Inert, unprofessional company refused to communicate with me when I wanted to take my pension early due to a brain tumour. As this was the second time they had done it, I sued them in small claims court. My claim was only for £475 initially and they said they would settle. However they failed to pay up by the deadline, so I had to do more work (while ill) to put my claim through court. I therefore wanted £550. They sent me a snarky letter saying they were refusing to increase their offer by a mere £70. So I asked the court to make a judgement and lo and behold, these charlatans sent me a cheque for £550. Their behaviour is what's known as dishonourable conduct, but what do you expect from a gang of crooks.”

Helpful Report

Posted 10 months ago

“No option for 0 stars Poor poor service and an embarrassment and complete shambles of an insurance company, I inserted a claim back in February 2024 for income protection which was recommended to me when I got my mortgage back in 2018 I have been signed off work since September 23 due to ill health and incapacity to work. I have supplied all recommended documents and you have received all the necessary documents to support my claim...........however your contacting my gp for further information for medical information prior to when I took your "recommended" policy out which has therefore put my claim at risk and has been declined! I've been paying the policy £15.96 every month for this policy and I'm not seeing any benefit from it!!! I have a dependent under 18 with no income at the moment as I'm currently attending acute day service due to my ill health and you as a company aren't helping with my recovery at all!!! Your quite happy to phone my gp for a duty of care consultation but you clearly don't care one bit at all! Your quite happy to take my money monthly knowing I don't have an income that I can't pay my bills. When asked about to your colleagues what if they were in my situation they couldn't comment like they don't have a sense of care at all or empathy. It's not just one person handling the case it's multiple people which doesn't make sense at all! I will be seeking legal advice and speaking to the insurance ombudsman regarding this matter and you as a company and employees should be ashamed quite happy to pass the blame so on and so forth don't know how you all sleep at night!!!! Because I know dam sure I don't sleep. Holly in your clinical team rings me for an update and asks the relevant details and updates but if I don't answer it will impact my claim.....it seems this has already been impacted by your inconsistent unprofessional manner and day to day running!! I've already put a complaint in and have been informed this can take up to 8 weeks which is absolutely disgusting!! Oh and to add to this a decision was made on the update portal on Friday 5th July no email notification or phone call, I had to take this upon myself and ring up to be informed its been declined and to be told the person who has been dealing with the case has gone home.....hmmmm this sounds to me very unprofessional and not a care in the world. I will be making further complaints and making everyone fully aware what you have done and are doing not individually but as a whole company.”

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Posted 10 months ago

“If I could leave no stars I would, nothing but distress and upset to my family over the last 7 months! They have no real understanding on mental health no empathy or compassion call your self a life insurance is laughable! They take the mick when it comes to someone’s claim purposely take as long as they can so they don’t have to pay out…apparently if you have mental health they don’t pay out anyway..JOKE”

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Posted 11 months ago

“Currently engaged in litigation against this 3rd rate wreckage of inertia. For the 2nd time I tried to withdraw my pension and for the second time they refused to communicate with me. I needed the money for medical bills. Had to get a high interest loan because of their obstructive behaviour, and they are well aware I'm a vulnerable person with a brain tumour. Very much looking forward to the court making a judgement against these cretins who are utterly devoid of humanity or common decency. To add insult to injury, they wanted me to call them on a premium rate number to negotiate a settlement. Disgusting predators. Needless to say I declined.”

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Posted 11 months ago

“Don't get scammed, I couldn't make withdrawal after making profit. It took the legal advice of FORTEHUBZ to get my moneyback”

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Posted 11 months ago

“**𝖳𝗋𝗎𝗌𝗍 𝖭𝗈𝖻𝗈𝖽𝗒!** 𝖨𝖿 𝗒𝗈𝗎 𝖿𝖾𝖾𝗅 𝗎𝗇𝖾𝖺𝗌𝗒 𝗈𝗋 𝗌𝗎𝗌𝗉𝗂𝖼𝗂𝗈𝗎𝗌 𝖺𝖿𝗍𝖾𝗋 𝗍𝖺𝗅𝗄𝗂𝗇𝗀 𝗐𝗂𝗍𝗁 𝗒𝗈𝗎𝗋 𝗁𝗎𝗌𝖻𝖺𝗇𝖽, 𝖼𝗈𝗇𝗌𝗂𝖽𝖾𝗋 𝗌𝖾𝖾𝗄𝗂𝗇𝗀 𝗍𝗁𝖾 𝖺𝗌𝗌𝗂𝗌𝗍𝖺𝗇𝖼𝖾 𝗈𝖿 𝖺 𝗋𝖾𝗅𝖺𝗍𝗂𝗈𝗇𝗌𝗁𝗂𝗉 𝖼𝗈𝗎𝗇𝗌𝖾𝗅𝗈𝗋 𝗈𝗋 𝗍𝗁𝖾𝗋𝖺𝗉𝗂𝗌𝗍. 𝖳𝗁𝖾𝗒 𝖼𝖺𝗇 𝗉𝗋𝗈𝗏𝗂𝖽𝖾 𝗀𝗎𝗂𝖽𝖺𝗇𝖼𝖾 𝖺𝗇𝖽 𝗌𝗎𝗉𝗉𝗈𝗋𝗍 𝗍𝗈 𝗁𝖾𝗅𝗉 𝗒𝗈𝗎 𝗇𝖺𝗏𝗂𝗀𝖺𝗍𝖾 𝖺𝗇𝗒 𝖼𝗁𝖺𝗅𝗅𝖾𝗇𝗀𝖾𝗌 𝗒𝗈𝗎 𝗆𝖺𝗒 𝖻𝖾 𝖿𝖺𝖼𝗂𝗇𝗀 𝖺𝗌 𝖺 𝖼𝗈𝗎𝗉𝗅𝖾. 𝖣𝗂𝗌𝖼𝗈𝗏𝖾𝗋𝗂𝗇𝗀 𝗍𝗁𝖺𝗍 𝖺 𝗌𝗉𝗈𝗎𝗌𝖾 𝗁𝖺𝗌 𝖻𝖾𝖾𝗇 𝗎𝗇𝖿𝖺𝗂𝗍𝗁𝖿𝗎𝗅 𝖼𝖺𝗇 𝖻𝖾 𝖺 𝖽𝗂𝖿𝖿𝗂𝖼𝗎𝗅𝗍 𝖺𝗇𝖽 𝖾𝗆𝗈𝗍𝗂𝗈𝗇𝖺𝗅𝗅𝗒 𝖼𝗁𝖺𝗅𝗅𝖾𝗇𝗀𝗂𝗇𝗀 𝖾𝗑𝗉𝖾𝗋𝗂𝖾𝗇𝖼𝖾. 𝖨𝖿 𝗒𝗈𝗎 𝗌𝗎𝗌𝗉𝖾𝖼𝗍 𝗍𝗁𝖺𝗍 𝗒𝗈𝗎𝗋 𝗌𝗉𝗈𝗎𝗌𝖾 𝗂𝗌 𝖼𝗁𝖾𝖺𝗍𝗂𝗇𝗀 𝖺𝗇𝖽 𝗒𝗈𝗎 𝗐𝖺𝗇𝗍 𝗍𝗈 𝗌𝗉𝗒 𝗈𝗇 𝗍𝗁𝖾𝗂𝗋 𝗉𝗁𝗈𝗇𝖾 𝖺𝗇𝖽 𝗌𝗈𝖼𝗂𝖺𝗅 𝗆𝖾𝖽𝗂𝖺, 𝖨 𝗌𝗎𝗀𝗀𝖾𝗌𝗍 𝗒𝗈𝗎 𝗋𝖾𝖺𝖼𝗁 𝗈𝗎𝗍 𝗍𝗈 𝖵𝗂𝗉𝖾𝗋𝗁𝖺𝖼𝗄𝗇𝖺𝗍𝗂𝗈𝗇. 𝖯𝖾𝗈𝗉𝗅𝖾 𝗆𝖺𝗒 𝗌𝗉𝗒 𝗈𝗇 𝗍𝗁𝖾𝗂𝗋 𝗌𝗉𝗈𝗎𝗌𝖾 𝖿𝗈𝗋 𝗏𝖺𝗋𝗂𝗈𝗎𝗌 𝗋𝖾𝖺𝗌𝗈𝗇𝗌. **𝖳𝗋𝗎𝗌𝗍 𝖭𝗈𝖻𝗈𝖽𝗒!** ᴄᴏɴᴛᴀᴄᴛ ɪɴꜰᴏʀᴍᴀᴛɪᴏɴ:( ᴡᴇʙꜱɪᴛᴇ) ᴡᴡᴡ.ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ.ᴏʀɢ, ɢᴍᴀɪʟ: ᴠɪᴘᴇʀʜᴀᴄᴋɴᴀᴛɪᴏɴ@ɢᴍᴀɪʟ.ᴄᴏᴍ ᴡʜᴀᴛꜱᴀᴘᴘ: ‪+44 7404 236210‬ **𝖳𝗋𝗎𝗌𝗍 𝖭𝗈𝖻𝗈𝖽𝗒!**”

Helpful Report

Posted 11 months ago

“They are withholding the pension payments paid to my daughter now she has turned 18. This is her late fathers money that has been paid for the last 9 years. Her policy states it will pay out until she is age 23 if she remains in FT education. They had proof from her school, I have phoned and written letter but they still owe her 9 months of money. Just written a letter of complaint. Not sure how she will afford accommodation at university without this money. They are apologetic and convincing on the phone but cant actually make the payments.”

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Posted 11 months ago

“Would give them 0 stars if i could. They are ok when paying in but you try and get your pension out and you will have to jump through hoops. Should rename them legal & terrible”

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Posted 11 months ago

“This company are as bad as the scams you resive on your phone . Full of promises like government m.ps but I can tell you this. sign up to these guys you will regret the day you ever did . You don't need to hear my story and be board reading it . Take a short peace of advice look else where ..!”

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Posted 11 months ago

“Dlaczego nie chcą mi oddać pieniędzy, mojej prywatnej emerytury, nie zostawię tego,pójdę na drogę prawna,oszustwo”

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Posted 11 months ago

“Legal and general don’t care about their staff anyone I’m with mental health problems just gets sacked and when you say you are suicidal they don’t care work is a joke there staff have nothing to do just sit there”

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Posted 11 months ago

“Bad at communicating only find out information when you call..and delay any funds your expecting.”

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Posted 1 year ago

“extremley poor service .just lost my wife of 40 years and stress been made 10 times worse with this company . after taking my money for 10 years still no sign of settling claim constantly stalling with 1 excuse or another . do not buy life insurance with this company . sick of them stalling to point of getting legal advice .”

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Posted 1 year ago

“To get a very short protection on my mortgage have left critical life insurance had to go through very intrusive questions about things that have happened in the past and they are in the past doing very well now don't have mental health issues because now I am out of it can't get any cover very sad really I have the rights as much as anyone else to be able to be covered never mind I will live and be happy I'm sure may find another one disappointing really won't bring any business to them .”

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Posted 1 year ago

“Seemed to me their application process and handling was extremely unprofessional and riddled with delays, miscommunications, and plain childish errors. I'll get my life insurance elsewhere.”

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Posted 1 year ago

“Like many people here, I have found the performance of this company to be absolutely shocking. Unfortunately, my company have selected L&G to manage the pension fund. It may just as well serve as an account to deposit money into as the returns over the last 6 years have yielded under 4%. When you read about some of their investments and the losses they have continued to make on investments such as housing, I guess it is not surprising.”

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Posted 1 year ago

“Previous awful experience with this company & my new mortgage health insurance was with them so came on to see if any change so Thankyou everyone for the bad reviews as I’ve made alternative choice & saved myself a ton of grief !!!! 😡”

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Posted 1 year ago

“I have been waiting almost three months to get my pension payments from L&G. They told me it should take about 6 weeks from start to finish and almost three months later and I still haven’t received my first payment!! I would steer clear !! They don’t return phone calls or reply to emails!”

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Posted 1 year ago

“I would give zero stars if possible! Shocking Experience with Legal & General for a Critical illness cover . After 6 years of payments on the insurance when I have done a claim , they have declined my claim after 8 months of investigation as well as cancelling my insurance and they have returned my payments back . Why didn’t they tell me after a month, a year …???? At this stage no other company will offer me a insurance , probably if I died, my wife and kids would have been homeless by now.”

Helpful Report

Posted 1 year ago

“I have a pension with this company, its performance is shockingly bad, growing by only 3 percent in the last 5 years.....even I could manage the money better by putting it into a savings account...they should be investigated and shut down because they are preying on the pensions.”

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Posted 1 year ago

Legal & General is rated 1.7 based on 602 reviews