Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“chatbot useless - incorrect info”

Helpful Report

Posted 9 months ago

“Unprofessional member of staff and very unhelpful, questions after questions. Sort out pension whole nightmare! Send email to me will take 2 days really??? Now I can see why there only 1 star.”

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Posted 9 months ago

“My husband passed away in September and his pension was with these. The questions upon questions upon questions is absolutely horrendous not enough my husband has died and still contacting third parties for more questions is utterly distressing. Never again will i use these and will be cancelling my own life cover as i would hate to think my children have to go through this you are actually made to feel you are under a criminal investigation Absolute poo show to say the least”

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Posted 10 months ago

“I have never experienced such a incompetent company in my life. i would advise to avoid at all costs they are truly awful. Taking pension pot early and still no bacs payment. Communication zero out of 10 Legal & General you are a disgrace of a company”

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Posted 10 months ago

“I sued this third-rate wreckage of ineptitude in small claims court. Three times in 3 years they refused to communicate with me to facilitate the release of my pension. The first 2x i gave up, the 3rd time I went to court. Got a snarky letter saying they wouldn't settle.....only for them to settle a few weeks later after I started proceedings. And they know I'm a vulnerable person with reduced life expectancy but they put me through all the hassle of starting a claim. Nasty! Utterly lacking I humanity and compassion.”

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Posted 10 months ago

“Minus stars are too high. Never ever have any dealings with this totally disorganised, unhelpful company. Staff do not have any power to help resolve difficulties - ‘have to refer to my manager’…. Totally hidebound by script which they cannot stray from. Each contact has a different script.Hours spent on phone trying to repay them money which they won’t take because they make more in interest whilst it’s outstanding.Appalling outfit!!!”

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Posted 10 months ago

“I am about to engage in my second dispute with this scam of a company. First, my dad took out life policies on himself and my mother. When he died, they paid out. However, they forced annual increases on my mother, which she could not afford and would not change it ad they would only speak with policy holder, who was dead, they should know as they had paid out on it. It eventually went to ombudsman who ruled in our favour. Now, 5 days ago, my mother died. They still have the policy in my father's name, didn't after the ombudsman intervention. They are refusing to even speak to me. Or even confirm with undertakers finds are there until I complete and they are satisfied with a claims form. Which 4 days later, I am still waiting to be emailed to me. Meanwhile, the undertakers require a deposit, which we do not have, before confirming funeral. Honestly, stay well clear of legal and general”

Helpful Report

Posted 1 year ago

“Absolute nightmare trying to set up an account being messed around saying that it has been set up then not letting me log in. I have been trying for weeks to get this sorted as they were recommended but I have given up, if it's this hard to set up insurance how hard will it be to claim”

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Posted 1 year ago

“I got a term life insurance policy from them through Banner Life. Banner life could not cancel the policy, but they said I could switch to a quarterly payment and let it lapse. Then it would cancel, but they would have to report me to the credit agencies as delinquent. Why in the world would I do that? So, my other option was to call Legal and General which I did. They told me I had a choice to either do nothing and it would be cancelled based on my call or to fill out a surrender form. They couldn't just send a form to me indicating that I cancelled. I decided to fill out a surrender form to have a paper trail. A couple days go by and I get a billing notice that I need to make a payment (my payments were always auto debit) and then I would be switched to quarterly billing. Why am I getting this? I just want to cancel, not switch to quarterly billing. So, I assume I will need to spend hours on the phone trying to work this out. Now I know why they have a 1.7 star rating.”

Helpful Report

Posted 1 year ago

“Inert, unprofessional company refused to communicate with me when I wanted to take my pension early due to a brain tumour. As this was the second time they had done it, I sued them in small claims court. My claim was only for £475 initially and they said they would settle. However they failed to pay up by the deadline, so I had to do more work (while ill) to put my claim through court. I therefore wanted £550. They sent me a snarky letter saying they were refusing to increase their offer by a mere £70. So I asked the court to make a judgement and lo and behold, these charlatans sent me a cheque for £550. Their behaviour is what's known as dishonourable conduct, but what do you expect from a gang of crooks.”

Helpful Report

Posted 1 year ago

“No option for 0 stars Poor poor service and an embarrassment and complete shambles of an insurance company, I inserted a claim back in February 2024 for income protection which was recommended to me when I got my mortgage back in 2018 I have been signed off work since September 23 due to ill health and incapacity to work. I have supplied all recommended documents and you have received all the necessary documents to support my claim...........however your contacting my gp for further information for medical information prior to when I took your "recommended" policy out which has therefore put my claim at risk and has been declined! I've been paying the policy £15.96 every month for this policy and I'm not seeing any benefit from it!!! I have a dependent under 18 with no income at the moment as I'm currently attending acute day service due to my ill health and you as a company aren't helping with my recovery at all!!! Your quite happy to phone my gp for a duty of care consultation but you clearly don't care one bit at all! Your quite happy to take my money monthly knowing I don't have an income that I can't pay my bills. When asked about to your colleagues what if they were in my situation they couldn't comment like they don't have a sense of care at all or empathy. It's not just one person handling the case it's multiple people which doesn't make sense at all! I will be seeking legal advice and speaking to the insurance ombudsman regarding this matter and you as a company and employees should be ashamed quite happy to pass the blame so on and so forth don't know how you all sleep at night!!!! Because I know dam sure I don't sleep. Holly in your clinical team rings me for an update and asks the relevant details and updates but if I don't answer it will impact my claim.....it seems this has already been impacted by your inconsistent unprofessional manner and day to day running!! I've already put a complaint in and have been informed this can take up to 8 weeks which is absolutely disgusting!! Oh and to add to this a decision was made on the update portal on Friday 5th July no email notification or phone call, I had to take this upon myself and ring up to be informed its been declined and to be told the person who has been dealing with the case has gone home.....hmmmm this sounds to me very unprofessional and not a care in the world. I will be making further complaints and making everyone fully aware what you have done and are doing not individually but as a whole company.”

Helpful Report

Posted 1 year ago

“If I could leave no stars I would, nothing but distress and upset to my family over the last 7 months! They have no real understanding on mental health no empathy or compassion call your self a life insurance is laughable! They take the mick when it comes to someone’s claim purposely take as long as they can so they don’t have to pay out…apparently if you have mental health they don’t pay out anyway..JOKE”

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Posted 1 year ago

“Currently engaged in litigation against this 3rd rate wreckage of inertia. For the 2nd time I tried to withdraw my pension and for the second time they refused to communicate with me. I needed the money for medical bills. Had to get a high interest loan because of their obstructive behaviour, and they are well aware I'm a vulnerable person with a brain tumour. Very much looking forward to the court making a judgement against these cretins who are utterly devoid of humanity or common decency. To add insult to injury, they wanted me to call them on a premium rate number to negotiate a settlement. Disgusting predators. Needless to say I declined.”

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Posted 1 year ago

“They are withholding the pension payments paid to my daughter now she has turned 18. This is her late fathers money that has been paid for the last 9 years. Her policy states it will pay out until she is age 23 if she remains in FT education. They had proof from her school, I have phoned and written letter but they still owe her 9 months of money. Just written a letter of complaint. Not sure how she will afford accommodation at university without this money. They are apologetic and convincing on the phone but cant actually make the payments.”

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Posted 1 year ago

“Would give them 0 stars if i could. They are ok when paying in but you try and get your pension out and you will have to jump through hoops. Should rename them legal & terrible”

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Posted 1 year ago

“This company are as bad as the scams you resive on your phone . Full of promises like government m.ps but I can tell you this. sign up to these guys you will regret the day you ever did . You don't need to hear my story and be board reading it . Take a short peace of advice look else where ..!”

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Posted 1 year ago

“Dlaczego nie chcą mi oddać pieniędzy, mojej prywatnej emerytury, nie zostawię tego,pójdę na drogę prawna,oszustwo”

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Posted 1 year ago

“Legal and general don’t care about their staff anyone I’m with mental health problems just gets sacked and when you say you are suicidal they don’t care work is a joke there staff have nothing to do just sit there”

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Posted 1 year ago

“Bad at communicating only find out information when you call..and delay any funds your expecting.”

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Posted 1 year ago

“extremley poor service .just lost my wife of 40 years and stress been made 10 times worse with this company . after taking my money for 10 years still no sign of settling claim constantly stalling with 1 excuse or another . do not buy life insurance with this company . sick of them stalling to point of getting legal advice .”

Helpful Report

Posted 1 year ago

Legal & General is rated 1.7 based on 614 reviews