Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

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“your attitude to me”

Helpful Report

Posted 9 years ago

“dealing with you”

Helpful Report

Posted 9 years ago

“Top in WORST banks! Snobbish, unethical and incompetant branch staffs. First, I am a customer but I was left feeling that I need to beg them to approve the opening of my account. Totally under informed and not trained to deal with expats and only follows so-called "Protocol/Database" that varies in the hands of different banking advisors at different branches. Poorly treated with unwelcoming attitute by a Personal Banking Advisor named "Loreta Cirkova" that raise her voice and telling me "Your are not listening Sir" when I am trying clarify the required documents that I was told sufficient proof for bank opening by the advisor over the telephone but declined in branch. FYI, the amount of my income tax alone is definately worth more than your monthly income. My housing rental is worth more than what you can afford for monthly dispoble. SORRY you just lost my business! But I must give credit to their friendly telephone-line advisor which I have to give credit for their patient and effort to understand my situation as an expat whom just relocated and in need to start a bank.”

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Posted 9 years ago

“Lloyds insurance offer absolutely appalling customer service. It's practically non existent. Be Warned - if they get something wrong they are not willing to correct it and want 2 days for a manager to call you back and 5 days for their customer relations to get in touch by post or email!!!! When you have a problem today...you need some action today!!! Not next week!!! This is honestly the very worst insurance company I have ever had the misfortune of dealing with. God knows what would happen if you needed to make a claim.!!!!”

Helpful Report

Posted 9 years ago

“Spoke this morning to a very helpful pleasant man at LLoyds car insurance called John. The object of my call was to include on my insurance my son visiting from Sydney for 3 weeks. My son has no convictions continuous licence etc and Lloyds can't insure him! Have always had him insured before on visits but ofcourse I had different insurance company at the those times. Seems I need a new company now. Very disappointed at lack of client care and professionalism.”

Helpful Report

Posted 9 years ago

“Have been with lloyds for 25 years but finally have had enough of the dreadful service at the Chingford E4 branch There are less cashiers now only 2 with the horrendous new automated teller which I tried to use today as queue was very long as usual Branch opened late 1015 instead of 930 I felt humiliated in the branch by the way the cashier Christine spoke to me when my card was retained in the machine because I was timed out She wanted I'd to prove who I was even though I have banked there for 20 years I used to enjoy seeing the staff there but they have all gone now There is no customer service anymore at the Chingford branch I am looking forward to changing my account now using switch service I am disgusted with how hard it was to pay money into my account”

Helpful Report

Posted 9 years ago

“Absolutely appalled at being charged £25 admin fee for a change of address! A fee was paid to take out the car insurance in the first place! Will be changing insurers as soon as possible.”

Helpful Report

Posted 9 years ago

“Absolutely disgusting. Renewal price has just shot up by £80.00 with no reason at comment at all. Simply my new price. Not a chance Lloyds. From £190.73, up to £263.88.???.. Insurance companies are all up in arms over insurance fraud, but are quiet happy to simply rip off existing and loyal customers it seems. Just been on go compare and Lloyds are not even in the same ball park. Esure have just offered me the same cover for £156.00, so infact, even lower than your old price. Guess i shall be taking my custom elsewhere then.”

Helpful Report

Posted 9 years ago

“lloyds bank car insurance is a complete rip off. My car insurance has just shot up by almost £80.00 a year with no reason at all. Talk about loyalty.?. After going onto go compare, it seems that lloyds are no longer even in the same ball park their quote was so costly. Insurance companies are up in arms over insurance fraud but are more than happy to rip off loyal customers. Due for renewal 28th April at £263.88, up from £190.73. ???.. Absolutely disgusting. Guess what lloyds.??..Esure have just offered me the same cover for £156.00, so even better than last years price. Guess i shall be taking my custom elsewhere.”

Helpful Report

Posted 9 years ago

“Just had a renewal price which has lept to almost £100.00 extra each year. What is it with these rip off insurance companies of today.?.Does loyalty not mean anything to them at all.?. I have just gone on gocompare and lloyds are no longer even in the ball park, they are so costly. Insurance companies are up in arms over fraud, but seem happy to rip off existing customers without even thinking about it. Absolutely disgusting. 30 years of driving without even a parking ticket and this is my treatment. Almost £300.00 for a tiny little Streetka.. Good bye lloyds and thanks for nothing.”

Helpful Report

Posted 9 years ago

“Extremely unhelpful, not listening.”

Helpful Report

Posted 9 years ago

“Whole experience was good.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“$350 currency bought and when I picked it up it consisted of 2x$100 & 2x$50. I enquiried whether I could get lower denominations for small expenditure in the Caribbean I was told I should've read the T&Cs and they would buy them back from me at 10% premium to them. The advise US dollars for the Caribbean and travel sites advise low denominations. Explained this and was told it was my fault and they wouldn't help. Customer for all her 30 years. Arrogant, poor quality service.”

Helpful Report

Posted 9 years ago

“If I could score a zero I would... Upon having my first accident (third party at fault), Lloyds insurance were not at all interested in helping because I wasn't prepared to claim on my own insurance. I have been pushed from pillar to post with companies I haven't heard of, lloyds do not want to know. They even lied to me explaining that I couldn't take the claim further with third party as their insurance company wasn't even aware of the accident - offence, no???? I rang Aviva myself to find out the third party had reported the accident as I did on the day. Despicable. Shocking service considering the money I spend a month. I will NOT be renewing, in a million years, never again.”

Helpful Report

Posted 9 years ago

“I've been with Lloyds bank since the age of 13.. I am now 39 and I have always received excellent service! Recently I tried to withdraw cash from an ATM which belongs to M&S bank without success as the machine was faulty.. I reported it straight away to Lloyds bank who made sure my money was returned into my account within minutes.. And I am very grateful thank you Lloyds excellent customers service!!”

Helpful Report

Posted 9 years ago

“An immoral and unethical company who have caused suffering to animals and they don't care”

Helpful Report

Posted 9 years ago

“My son had a flood in his house They wriggled out of paying him He had paid all his premiums up to date”

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Posted 9 years ago

“All depends on which Lloyds you go! My local Kidlington branch one staff was appalling and rude so I complained and wrote to Lloyds head office. Within two days, I had an apology letter with a little reward to say thank you for bringing up the issue. I went into another branch of Lloyds today, received great welcome by the pleasant team of staff in the Summertown branch. Staff so patient and welcoming so here I am opening my account with them! I love the way I have been treated in general.”

Helpful Report

Posted 9 years ago

“Bank has refused to act on written instruction from 95 year old great grandmother to simply move funds between her Lloyds accounts. In addition also refused to certify a birth certificate for 1 week old baby to enable a financial product to be opened. Top bank serving the needs of families......not!!”

Helpful Report

Posted 9 years ago

“Ive noticed in my bank statement i was charged for something i havent paid myself. I called the bank and spoke with 2 lovely ladies who helped me a lot and They were so friendly and helpful. Ive received my money back the same day. Im very happy with the service i got, I dont remember the ladys name i spoke to, she helped me a lot her name was starting with N. I wish to thank her again she made my day better as i was upset about the money. Thank you! Waiting time was max 1 min so it was an exceptional service for me.. Thanks again!!!”

Helpful Report

Posted 9 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews