Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.50

2.5 Rating 1,246 Reviews

38 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.5

Based on 1,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 1 star review on 6th March 2026

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I strongly advise you to avoid this firm's insurance arm if you lead a normal life Their way of discouraging claims is never answering the phone! It is torally shameful.”

Helpful Report

Posted 9 years ago

“I have a car insurance policy with lloyds. Someone rear ended my car this week (not my fault). I made a big mistake of phoning Lloyds to make a claim. I assumed as it was 3rd party fault I wouldn't be penalised. Little did I realise my excess would be payable and I was at risk of losing my no claims discount. I phoned up within 24 hours to cancel the claim as the 3rd party insurer was more than happy to help. Much more helpful than Lloyds to be honest. Today I received a phone call from Enterprise on instruction from Lloyd's offering me a car while my goes in at TWK Thomas in Swansea, as far as I was concerned the claim had been shut down, clearly not. My online service centre also shows a claim logged against me as well. It is not a claim, it is a notification. Lloyds Bank car insurance have done nothing and paid no money to anybody. I have been trying all week to get this removed, customer services pass me back and forth to AXA and the claims department. Nobody at Lloyds Bank car insurance seems to know what they are doing. I'm sick to the back teeth will never use any of Lloyds services again. I last spoke to Olivia in the claims team, who said that the claim hadn’t been changed to a notification only despite my several phone calls throughout the week to both customer services and the claims department. She advised me to speak to customer services to get the claim removed from my self service centre. Something I have already done and nobody has bothered to resolve or action. Quick enough to try and pass you on to a personal injury department, they are very enthusiastic about that matter, Staff are incompetent, Not Helpful and will pass the buck to another department wherever possible”

Helpful Report

Posted 9 years ago

“Having been on the phone for 2 hours 20mins tonight, I have still not got through to your fraud team! Spent an hour on hold to finally hear a voice to be told I had been put through to the wrong dept! Another hour on hold to your fraud team and now I've had to hang up as 2 hours on hold is ridiculous and I have to sleep. I will be changing banks at the earliest opportunity. Absolutely disgusted”

Helpful Report

Posted 9 years ago

“Id rang a few times to disbute a transaction. They were no help what so ever as they asked for lots of information that was time wasting to get for them as id cancelled an order but never got a refund. I emailed as they asked and got a reply 5 days later after emailing numerous of timea to get through to them. Its terrible I dont know how they get paid they dont do there job correctly or even answer to emails on time. So when they got back to me I had already sent them proof of purchase and other picture attachments to prove what I needed too. So they asked me for this again and just didn't sound helpfull at all. I sent it all again and never got a reply. Im on the 8th day and just no help further. And the attitude from a foreign women on the phone the first time was diacusting made me feel I was in the wrong. When in FACT I wanted MY money back from a transaction from aliexpress!”

Helpful Report

Posted 9 years ago

“Bad customer service - diabutes team”

Helpful Report

Posted 9 years ago

“It just insurance isn't it. Attractive because of the £50 refund, but like most insurances there are more things NOT covered than those that are covered. Will probably renew if the price has not increased too much because of the floods. Its too much hassle to compare all the small print when comparing offers from various insurers.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted”

Helpful Report

Posted 9 years ago

“I found the price for my car insurance was very reasonable and will going back again at end of year when it finishes as long as there are no big changes in there prices”

Helpful Report