Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

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“I have been also a loyal customer for 15 years, but they have no loyalty or concern for their clients. I have had a total loss claim (non fault) they refer you to an accident management company (Incident Management Solutions)who deal with this in an unprofessional and uncommunicative manner, they lie that they try and get the best deal for you from the 3rd party as all they do is paper pushing, they are not out to get you the best for your vehicle 27K vehicle offered 15K and this was not the 3rd party offer but the accident management company working on my behalf and said they will not try and get anymore for me even with evidence Thanks a lot, money for old rope ...... I'm am now dealing with the third party myself and getting somewhere 4 weeks down the line.... wonder if they will pay me for doing this ... doubt it !!!!”

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Posted 10 years ago

“My mum has been a current bank account holder with Lloyds for 10 years plus and recently took out her car insurance with them. There was no loyalty for going with them. Her car was hit today as it was parked in a designated car space by a lorry who's passenger side door wide open and drove off. Luckily there are some decent people out there who got the number plate of this lorry. However Lloyds has written off her car because the damage was 'too costly' for them. WHAT DO WE PAY INSURANCE FOR?! The car was dented and the back lights were smashed. HOW IS THIS A WRITE OFF?! It has left my full time working mum carless without receiving any compensation for something that was not her fault. DO NOT GO WITH LLOYDS INSURANCE AS THEY WILL NOT COVER YOU.”

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Posted 10 years ago

“**NO LOYALTY** After 10 years with Lloyds/Lloyds TSB extremely horrified that they have no interest in keeping their customers. Complained about some unfair overdraft charges total of £10 and was told "nothing we can do". After saying I was going to move to First Direct, there was no attempt to say well we can look into it further. In hindsight it probably cost the same amount to service my complaint online and on twitter which is just abhorrent.”

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Posted 10 years ago

“Since taking our policy we have had issues sorting out our no claims from prev insurer. Lloyds promised to deal with this in November last year and it still hasn't been resolved! I have been promised call backs and no calls are returned. Iv spent time and money trying to resolve this and as a result have lost my no claims and paying a higher premium than I was originally quoted. Very poor service.”

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Posted 10 years ago

“I found that the actual process of getting the insurance with Lloyds very easy, being able to print my documents was also easy and quick. I have changed my vehicle half way through the year and found that changing the vehicle details also a breeze. All in all a very easy and good provider of car insurance.”

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