Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,256 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with Lloyds for many years. Banking, house insurance and car insurance. This year my car insurance increased by more than 50%. My circumstances have not changed and I have made no claims. The first person I spoke to could not give me any good explanation for it and seemed uninterested and quite rude which gave me no choice but to look elsewhere. In the end they've done me a real favour because I found many companies that would give me a years insurance for more than £200 cheaper and nearly £70 cheaper than my previous years insurance with Lloyds. I rang lloyds to cancel my insurance and a more experience chap dealt with me and explained more politely that the cost of my insurance had risen so much because basically in my area there had been many claims. I live in a quite village in the Cotswolds but I can only surmise that I must be lumped into an area that incorporates an area that has had more crime in the past year. If there was a more moderate increase I would have excepted such an explanation but more than 50%!! No sorry that's well out of order - it shouldn't be allowed! No loyalty at Lloyds, big company that think they can treat long standing customers with contempt. Lloyds you need to train your staff better in dealing with customers and you need to give more acceptable explanations for your random increases. It's very disappointing when a big long standing company like Lloyds acts in such an unprofessional way. Like I said, they've done me a favour by forcing me to look elsewhere and now I have cover through esure. Lessons learnt: dont stay with one company and always shop around.”

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Posted 10 years ago

“Very good servies”

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(Car Insurance) - Posted 10 years ago

“very easy to buy.Had no problem at all.Very please.”

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(Car Insurance) - Posted 10 years ago

“no problem quick and easy to understand.”

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(Car Insurance) - Posted 10 years ago

“No problems setting up my insurance and documents were emailed very quickly.”

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(Car Insurance) - Posted 10 years ago

“My only problem was that as I mentioned things ON drive, had rear sensors (not factory fitted but fitted by dealer) etc the premium changed. Will not know how good they are until I make a claim!!!”

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(Car Insurance) - Posted 10 years ago

“I had bad month with finance. Try to get payday loans to sort things out. Best thing I ever done to ring Lloyds bank and ask for help. Deborah from money manager was a Superb. I've been with Lloyds bank for 7 years. Thank you You are the best. My suggestion is when you have trouble talk to you bank first. Thank you for being there for me.”

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Posted 10 years ago

“As above all good and as a bonus had a 50.00 cash back after a month”

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(Home Insurance) - Posted 10 years ago

“Changed my car insurance last year to Lloyds - got an annual premium for £299.46. Was very impressed when it was reduced by £24.68 as my no claims was 9 years and not 8 as I stated. Now the problems - had an accident not my fault - contacted Lloyds who passed it on to a York based solicitors who were only interested in personal injury. Eventually got to an accident management company who did a good job. The solicitors continued to push for liability. Now due to renew insurance and been quoted by Lloyds for £513.99 with no claims still at 9 years - have not yet spoken to Lloyds but looks likely I will be changing. Also looks like all insurance companies push the premiums up thinking you can't be bothered changing - Wrong I can be bothered changing and will.”

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Posted 10 years ago

“Quick and easy. Good price and good cover”

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(Car Insurance) - Posted 10 years ago

“Be on your guard with this lot, if you decide to go with them! I was very satisfied with Lloyds' Car insurance for the last two years. However when it came to the renewal in this year (2016) I was dumbstruck, that every time I contacted Lloyds, my insurance costs got higher and higher. I wish not to go into the details of my ordeal, but fact is, my renewal was quoted 1st for £670, two days later £880, about an hour later £930 and in a renewal letter dating just a day later for £1490. ( I had to contact Lloyds several times, because I was buying a new car and I had to transfer my insurance onto the new car just a few weeks before renewal. ) However, all these quotes are for the same car ( the new one ) with the same policy terms and conditions, starting at the same date. They gave me absolutely no explanation as of why the sudden and unreasonable increase, every time I spoke to them. For this shady act, I have decided to part company with Lloyds.”

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Posted 10 years ago

“Highly efficient and helpful staff from begining to end of claim process. Will be quite happy to renew providing premium has not gone sky high!!”

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(Car Insurance) - Posted 10 years ago

“When 1st agreed to this policy it was £42 a month as though I had 3 yr no claims but was on a mobility car and could not get proof of no claims so it doubled in payments”

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(Car Insurance) - Posted 10 years ago

“It was done in a rush whilst buying a new car Not really what I wanted cost £25 per change of details even though I have banked with Lloyds for 35 years awful ! I will not be renewing !”

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(Car Insurance) - Posted 10 years ago

“spot on”

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(Car Insurance) - Posted 10 years ago

“Lovely customer service and quickly response”

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Posted 10 years ago

“All good thanks ,lets hope the next quote stands out from the others when it is due asit did last year. Cheers Garry”

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(Car Insurance) - Posted 10 years ago

“do not waste your time filling out the documents as they are misleading.”

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(Car Insurance) - Posted 10 years ago

“A comprehensive couple of policies, clearly explained. Fortunately, I haven't had to call on them!”

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(Home Insurance) - Posted 10 years ago

“Searched through a website for cheaper car insurance as i was already with Lloyds and through a different site it came up mega cheaper than i had been quoted in my renewal so i went ahead and purchased it. But when i called and explained that i had found the same insurance cheaper was told i shouldn't be able to purchase it but as it went through they said that i could have it. Couple weeks later got a letter telling me that i will not be able to use Lloyds insurance again. Way to go”

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(Car Insurance) - Posted 10 years ago

Lloyds Bank is rated 2.5 based on 1,256 reviews