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Lloyds Bank Reviews

2.5 Rating 1,267 Reviews

37 %

of reviewers recommend Lloyds Bank

Company Reviews

2.5

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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34

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy. Good price and good cover”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Be on your guard with this lot, if you decide to go with them! I was very satisfied with Lloyds' Car insurance for the last two years. However when it came to the renewal in this year (2016) I was dumbstruck, that every time I contacted Lloyds, my insurance costs got higher and higher. I wish not to go into the details of my ordeal, but fact is, my renewal was quoted 1st for £670, two days later £880, about an hour later £930 and in a renewal letter dating just a day later for £1490. ( I had to contact Lloyds several times, because I was buying a new car and I had to transfer my insurance onto the new car just a few weeks before renewal. ) However, all these quotes are for the same car ( the new one ) with the same policy terms and conditions, starting at the same date. They gave me absolutely no explanation as of why the sudden and unreasonable increase, every time I spoke to them. For this shady act, I have decided to part company with Lloyds.”

Helpful Report

Posted 10 years ago

“Highly efficient and helpful staff from begining to end of claim process. Will be quite happy to renew providing premium has not gone sky high!!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“When 1st agreed to this policy it was £42 a month as though I had 3 yr no claims but was on a mobility car and could not get proof of no claims so it doubled in payments”

Helpful Report

(Car Insurance) - Posted 10 years ago

“It was done in a rush whilst buying a new car Not really what I wanted cost £25 per change of details even though I have banked with Lloyds for 35 years awful ! I will not be renewing !”

Helpful Report

(Car Insurance) - Posted 10 years ago

“spot on”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Lovely customer service and quickly response”

Helpful Report

Posted 10 years ago

“All good thanks ,lets hope the next quote stands out from the others when it is due asit did last year. Cheers Garry”

Helpful Report

(Car Insurance) - Posted 10 years ago

“do not waste your time filling out the documents as they are misleading.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“A comprehensive couple of policies, clearly explained. Fortunately, I haven't had to call on them!”

Helpful Report

(Home Insurance) - Posted 10 years ago

“Searched through a website for cheaper car insurance as i was already with Lloyds and through a different site it came up mega cheaper than i had been quoted in my renewal so i went ahead and purchased it. But when i called and explained that i had found the same insurance cheaper was told i shouldn't be able to purchase it but as it went through they said that i could have it. Couple weeks later got a letter telling me that i will not be able to use Lloyds insurance again. Way to go”

Helpful Report

(Car Insurance) - Posted 10 years ago

“if you have a business account you cannot top up phones via ATMs which is very frustrating. a lot of other services don't seem to be available like standing orders . logging on to internet banking is also a continual issue. I don't know if these problem will end when the free period is over.”

Helpful Report

Posted 10 years ago

“very poor customer service, I am still attempting to complete a non-fault claim, 6 months later. They fob you off to Axa (the underwriter) who doesn't then really want to deal with you as you are through another 3rd party, in the claim I received about 5 or 6 calls for different people at different companies, 3rd party claims mgmt. via Enterprise, etc etc. I am a loyal Lloyds banking customer but these white label insurance firms just don't work, stick to the big names e.g. Direct Line, Admiral, NFU, Norwich Union etc, even if a few more quid in premium”

Helpful Report

(Car Insurance) - Posted 10 years ago

“trouble free process”

Helpful Report

(Car Insurance) - Posted 10 years ago

“satsified with policy, will be interested to see what is offered on revewal...”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Was very easy and very competitive and no problem at all.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very helpful and efficient with claim”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very easy to deal with, all done online snd hassele free”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Excellent service by efficient staff l would have no hesitation in recommending them.”

Helpful Report

(Home Insurance) - Posted 10 years ago

“I found it quite easy to get what we wanted.”

Helpful Report

(Car Insurance) - Posted 10 years ago

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Lloyds Bank is rated 2.5 based on 1,267 reviews