Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

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“Bad customer service - diabutes team”

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Posted 10 years ago

“It just insurance isn't it. Attractive because of the £50 refund, but like most insurances there are more things NOT covered than those that are covered. Will probably renew if the price has not increased too much because of the floods. Its too much hassle to compare all the small print when comparing offers from various insurers.”

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(Home Insurance) - Posted 10 years ago

“When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted”

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Posted 10 years ago

“I found the price for my car insurance was very reasonable and will going back again at end of year when it finishes as long as there are no big changes in there prices”

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(Car Insurance) - Posted 10 years ago

“I tried to phone Lloyds Car Insurance and had to phone them. There was a lengthy and most ridiculous announcement, and I really mean lengthy, lasting several minutes babbling along and wasting my time. What kind of Customer Service is this, making your Customers listen to such a long message before you even get a choice which department you need?”

Helpful Report

Posted 10 years ago

“I would have liked to have had my policy sent to me in a hard copy via the post not all done online. I only done it this way as it was cheaper, but don't think I'll do it this way again as I wasn't comfortable with the process.”

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(Car Insurance) - Posted 10 years ago

“Will not be renewing through Lloyds”

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(Car Insurance) - Posted 10 years ago

“very good and easy to get cover”

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(Car Insurance) - Posted 10 years ago

“Absolutely fantastic service. I had an incident with account fraud I discovered today. I phoned them up and I was instantly refunded an investigation was launched and the police where involved. I was given advice about keeping my account safe and the customer service was brilliant. I'm an extremely happy customer!!”

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Posted 10 years ago

“The services you supply is very good”

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(Car Insurance) - Posted 10 years ago

“I was dealt with quickly and efficiently when I changed to Lloyds.”

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(Car Insurance) - Posted 10 years ago

“This policy is much the same as the one I had previously but much cheaper.”

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(Car Insurance) - Posted 10 years ago

“I changed my information twice. Wasn't sure if I wanted to get the car I eventually decided on. Must have been a pain for the guys but they were really helpful and sorted things out , no problem. Recommended !!”

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(Car Insurance) - Posted 10 years ago

“This policy suited my requirements .”

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(Car Insurance) - Posted 10 years ago

“Before I purchased I rang to ask about business insurance I was told that I did not need it but my employers insisted when I rang them back they told I would have to pay another 40 pounds. Other insurance companies did not chare fir business use”

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(Car Insurance) - Posted 10 years ago

“Easy to access website, competitive quotes but cannot cope with multiple drivers in terms of NCD. Stayed with original insurer. Disappointed.”

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Posted 10 years ago

“Impossible to open a bank account. I keep receiving letters, emails and texts asking me to bring my ID document at the closest branch. I did it three times and every time I was told everything was OK and I would receive a confirmation of the actual opening of my bank account. But that never happened. And I keep receiving notifications to show up and bring in my document, but I won't repeat the mistake for the fourth time. Awful service”

Helpful Report

Posted 10 years ago

“Bought through Lloyds bank but passed through to underwriter (AVIVA) at every request/complaint - appalling experience with AVIVA, inadequate and erroneous communication, took two months to resolve the claim, and only I fortuitously caught the underwriters garage in a mis-communication with Mercedes Benz that initially led them to decline the claim. No support from Lloyds.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“My card was recently cloned and someone had taken a huge sum of money from me which I was completely unaware of because of how fast it had happened. Lloyds bank sent me an automated text to confirm that I'd made the transactions and I replied that I had not. No more than 2 minutes later I recieved a call from their Fraud department & my bank account was frozen immediately, all of my money was refunded and they had a new card on the way for me. I cannot thank them enough for the great service because if it was not for the speed that they acted in I would have not known for days & the situation could have been a lot worse than it was. Having this happen to you makes you feel very stressed and cautious (obviously) but the Gentleman I spoke to on the phone from Lloyds Fraud department made me feel calm and reassured me that they had everything under control and sorted out for me. I just had to carry on with my day-to-day things whilst they resolved what had happened. Thank you!”

Helpful Report

Posted 10 years ago

“More than doubled my premium on renewal (no claims, no accidents, no changes in risk). No explanation offered when I asked why. Insured elsewhere at 50% of renewal quote. Also renewed automatically without sending me notices although I specifically opted out of this when I took out the policy so I only saw this when I got a customer satisfaction survey email...”

Helpful Report

Posted 10 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews