Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst policy ever with the OTP sent through mail within 7 days. So basicaly for 7 days i cannot see my account and do online transactions because the system didn't think it's me and guess what , the problem is that my phone doesn't have google services and it requires every time extra security questions although i use my fingerprint password. You can use a call security or phone otp or any other instant verification so you can help people not cut them out from the services they pay :)”

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Posted 4 years ago

“"Very good policy "”

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(Car Insurance) - Posted 4 years ago

“"Found it very straightforward using them for insurance they also sent me a paper copy of insurance as well . Luckily I haven\u2019t had to claim on my insurance so can\u2019t comment on how issues would be handled . "”

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(Car Insurance) - Posted 4 years ago

“Rang customer support after setting up voice recognition and doing security checks was told I would get a ring back within 30 minutes 2 hours later no ring back . ... oh let's think ? Could this because of covid ?”

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Posted 4 years ago

“The most stupid bank i have ever been to. They didn’t let me open an account just because my address was written in different format the letter I provided to them as proof of address. The funny things they were saying we know its silly to say this but we can’t process your application. Please don’t waste your time to go there specially for new folks.”

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Posted 4 years ago

“I have asked for a new card as mine was damaged. When I went into the bank in Sunderland they have me a small amount of money but could not tell me when I would receive my new card. This is my only way of getting cash which is rightfully mine. I have bank there for years but will seriously think about changing banks.”

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Posted 4 years ago

“Don't think any high street banks are very good know”

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(Car Insurance) - Posted 4 years ago

“Didn't get my letter to claim my excess back so lost out on it avieva was very slow in informing looks I had even had a crash it took months to sort out and as I say lost my excess refund .”

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(Car Insurance) - Posted 4 years ago

“No respect, no feeling, racist staff, not helpful, full of lie.”

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Posted 4 years ago

“Excellent services.”

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(Car Insurance) - Posted 4 years ago

“I have been banking with Lloyds for over 40 years and always been helpful in what ever I needed even took my mortgage out with them and insurances for life and pensions i wouldn't change a thing keep up the good work you have my cust for life”

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(Car Insurance) - Posted 4 years ago

“Excellent service . Good price for my quote. Hope I can get the same service this year.”

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(Car Insurance) - Posted 4 years ago

“A very competitive price, Very easy to arrange. Also well known brand.”

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(Car Insurance) - Posted 4 years ago

“First class service”

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(Car Insurance) - Posted 4 years ago

“Excellent, no Problems”

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(Car Insurance) - Posted 4 years ago

“I have Lloyds insurance for van as well they r very helpfull.”

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(Car Insurance) - Posted 4 years ago

“Totally been let down by their service. My online account was suspended (which I do not know why even the customer service rep said he has no idea as well). I was on a freaking 2-hour call (all to which was waiting time) and was passed on one after the other, only for me to hung up as I was fuming that no one really have been of help! Now, I just wanted to change my bank into a different one!!!”

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Posted 4 years ago

“Just popped into the bank to deposit the weekends takings at Lloyds-TSB Tunbridge Wells. No one in the branch but a woman comes flying over where is your mask. She then calls the manager down and in the end i had 3 people berating me and telling me that i am risking everyone's lives and they are closing my account down. Totally intimidating behaviour and shocking.”

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Posted 4 years ago

“Lloyds have total disregard for their customers. I have experienced 3 major service failures in the past year (nothing complicated-basic things that a bank should do- contactless card, on-line banking and ordering a paying in book) They have failed to deliver on all three and when I have tried to contact them they just fob me off and tell me I have to call a customer service number which I HAVE TO PAY FOR to sort out their error. An absolute disgrace.”

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Posted 4 years ago

“I always thought Dick Turpin was hung in York! Apparently he's alive and well still playing his trade for Lloyd's vehicle insurance Very poor service a very arrogant lady on the telephone when I questioned the price of my policy . I asked for proof of my so called Non fault accident she refused to send it to me Once bitten never again”

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(Car Insurance) - Posted 4 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews