Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,231 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.”

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Posted 1 year ago

“Leordana from stratford westfield branch should be fired on immediate basis. She didn’t gave me bank statement when I arrived there before 6 pm which is closing time and kept me on hold. When it’s 6pm instead of giving me bank statement she and her whole staff was saying we are closed now. And didn’t issue me 6 months statement and keep arguing. Even i called customer service and they were telling staff members in the branch that they should give me statement but racist staff was having some personal issues with me and didn’t gave me statement.”

Lloyds Bank 1 star review on 20th May 2024

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Posted 1 year ago

“Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!!”

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Posted 1 year ago

“The worst institution I've dealt with in many years. Literally impossible to speak to anyone competent. They may as well not employ customer service staff for all the use they are. It's really that bad.”

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Posted 1 year ago

“Lisa from the fraud team was very helpful and professional She explained everything and was very polite And professional 👌 Umesh Patel”

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Posted 1 year ago

“your compliance reasons dept has no respect for clients and their feedbacks are non-existent. They hold on to others money as long as they desire.”

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Posted 1 year ago

“I switched my current account to Lloyds to take advantage of the switch incentive. When it never arrived I contacted them (a nightmare in itself) and was told I’d ‘chosen the wrong type of account’ and there was nothing they could do. I would never trust them and certainly would not recommend Lloyds, no matter what ‘incentive’ they promise. Beware!”

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Posted 1 year ago

“Leicester branch no matter what time you go in the queues for the 2 desks are ridiculous. You have staff wandering about talking to people .. one stood on the door saying hello ! Open more desks ! ...I'm a business user so have to use them ... !”

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Posted 1 year ago

“Awful bank. If they decide to close your account they will hold all of your funds. Transfers and withdrawals are restricted, and also bill payments such as direct debits will also be refused, incurring costs and missed payment markers to the customer. AVOID”

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Posted 1 year ago

“So pleased with the service i got at London Bridge last week. I needed help making a transfer and was assisted by John who made it so simple for me. He was polite and didn't make me feel old which I was very grateful for. Thank you again John.”

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Posted 1 year ago

“I visited the Ramsgate Lloyds Thursday 28th March. I spoke to a lovely lady called Nicky. I was there to close an account and Nicky was extremely helpful and communication was excellent in helping and giving me advice. I would like to thank both Nicky and Lloyds.”

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Posted 1 year ago

“Awful customer service, extremely rude. Untrustworthy service and advice.”

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Posted 1 year ago

“"All went well.\r\nSign up went smooth. No problem."”

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(Car Insurance) - Posted 1 year ago

“Great and cheap car insurance”

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Posted 1 year ago

“The man i just spoke to was the loveliest person i have ever spoken to. He was so kind to me and listened to everything i said. I am blown away with his dedication and his service. Thank you so much. I have left this call very happy.”

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Posted 1 year ago

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Posted 1 year ago

“"I have not had to claim "”

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(Car Insurance) - Posted 1 year ago

“Thankyouto your Team for todayThey areamazing and good looking.”

Lloyds Bank 5 star review on 17th March 2024

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Posted 1 year ago

“I would like to thank Alina Stoyeyska at Lloyd's Bank in Leominster for helping me ,she was so patient ,pleasant giving me all the information in a very professional way .”

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Posted 1 year ago

“I called into a Lloyds bank today in Leeds. I was thinking of changing banks. I went upto the greeting desk and was grreted by a young lady. I started to say what I was looking for and I mentioned I had a couple of business bank accounts as well as personal current accounts. Her reaction was as though she did not belive me and smirked. I left disgusted, my first encounter with Lloyds. I did go back, after leaving annoyed, and told her that was not very impresssed with her attitude. Her reply was a sarcastic "Thankyou". I said no problem. Dont want her to get into trouble but her attitude was something else. Will not be pursuing Lloyds fo my banking needs......”

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Posted 1 year ago

Lloyds Bank is rated 2.5 based on 1,231 reviews