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Lloyds Bank Reviews

2.6 Rating 1,069 Reviews
40 %
of reviewers recommend Lloyds Bank
Company Reviews Questions Metrics
2.6
Based on 1,069 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Anonymous
Verified Reviewer
“I moved to the UK for work and one of the requirements for that is to have a UK bank account. Firstly, it is very inconvenient to have to start the bank application whilst you are in the country, all that could be needed is proof of identity or a pdf with visa acceptance letter. Secondly, I have had to get assistance with setting up my account and hand in additional documents. So I have visited the branch around 4/5 times in the past month, which is a nuisance because these matters are always delayed for the weekend. Opening hours for the closest branch to me (Oldham) opens from 9am-5pm which spans the normal work day and therefore, issues cannot be settled after my shift is done (my job does not allow me to have more than a 30min break so going and settling it there and then during the week is not an option). Thirdly, (most of) the clerks working at the branch are not helpful and they often need to refer to colleagues or the manager because it seems like they never dealt with foreigners opening accounts or answering simple questions like the requirements for handing in tax residency documents. Fourthly, I had an experience that they were required to scan and verify my passport. The clerk mistook a previously expired visa with my photo on it as the photographic ID page on my passport. Had it not been caught, the submission of the document would have been delayed and another few hours wasted going to the bank to settle this issue. In addition, whenever we are opening a bank account, they have this corner where you are invited to sit on this low lying sofa. Then they start asking you questions upon questions if you don't have the necessary documents, whilst they are stood up. Frankly, this is a very intimidating situation to be in and it heightens anxiety which is only made worse. In addition, even after bringing the right documents, they ask you a bucket load of questions on whether this document is enough for them to accept and start asking you to provide other information like the NI number which was never previously mentioned whilst at the bank in the weeks before. In addition, I do not appreciate that the scanner/printer is in a side room away from the til. So whenever you need to hand in a document needed to be scanned, they take it to this room, spend at the very least 5mins scanning it and chatting to their coworkers and then slowly come back to hand the document back. I wonder how they never mixed up different clients documents.”
Helpful Report
Posted 1 year ago
F.A.
Verified Reviewer
“For almost 20 years I've been a customer of Lloyds Bank. I used to be almost resident in various countries, from the least developed to the highly developed. I haven't had any reason for disappointment. Instead, bank service is always on the top. In 2022 I am quite frequently visiting the Strand branch of the bank in London. I want to say a BIG THANKS to the whole team and the manager. Always helpful, always professional, always kind and trustful. THANKS for highly professional approach. It is very important to all, but especially foreigners.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“"Customer service is extremely difficult to get through to,over the phone and if you do,they appear incompetent to deal with your request."”
Helpful Report
(Car Insurance) - Posted 1 year ago
David N Phillips
Verified Reviewer
“A scammer diverted over £50.000 to a fraudulant account at Lloyds despite several requests to call in the police they have not done so. How much money has to be stolen before Lloyds call in the police ?”
Helpful Report
Posted 1 year ago
Discerning Customer
Verified Reviewer
“today I was forced to move my bank accounts from Lloyd to Santander after suffering terrible verbal abuse from an employee at my local branch. I originally tried to bring this incident to the attention of the branch manager but found her to be unhelpful and dismissive. The staff at Santander were the polar opposite and had all my accounts transferred in no time at all.”
Helpful Report
Posted 1 year ago
Sandra Brocklehurst
Unverified Reviewer
“Closing my 15 year olds fostered young persons account . no explanation.. upset them as he was proud to have a bank card.. no explanation so we can fix it Shame on you Lloyds.. I have been with you over 24 years and encouraged all my fostered young people to start banking with you.. not anymore”
Helpful Report
Posted 1 year ago
Paul Lines
Verified Reviewer
“"Easy and competent to deal with."”
Helpful Report
(Car Insurance) - Posted 1 year ago
Glenn Rickelton
Verified Reviewer
“Lloyd's Bank have NOT addressed the financial abuse of my parents. The bank DID NOT do a proper capacity check when putting my mother's monies into a joint account with her abuser. Northumberland County Hall has apologised "unreservedly" for allowing the abuse to continue. My father was admitted to hospital with malnutrition despite large savings being "held" whilst benefits were claimed. A Mr Robinson from the complaints department stated he would resolve my complaint to a "satisfactory outcome"...This to most people would indicate acknowledgement of mistakes; financial recompense and even action against the abuser. However, Mr Robinson's conclusion (in the words of the great Father Ted) was to do "Feck all"... DISGRACEFUL bank - although staff on the phone have apologised for the huge stress caused (and said monies should be returned) the complaints department seems oblivious to the harm done. Not the "listening" bank but the bank who "protects abusers"... We are having peaceful protests outside of Lloyd's in Grey Street, Newcastle Upon Tyne.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“" Good insurance company. No complaints at all . \r\nUnfortunately they are expensive so may not use them again "”
Helpful Report
(Car Insurance) - Posted 1 year ago
Neil Wilson
Unverified Reviewer
“superb customer service”
Helpful Report
Posted 1 year ago
Barbara
Verified Reviewer
“"Lloyds insurance provided an excellent customer service support when I needed clarification. I would be renewing my policy with them ."”
Helpful Report
(Car Insurance) - Posted 1 year ago
Anonymous
Verified Reviewer
“"Very happy with policy all my requirements covered and advised any problems or changes I may want I just have to call "”
Helpful Report
(Car Insurance) - Posted 1 year ago
Durham Customer
Verified Reviewer
“When is a bank not a bank ? When it refuses your money and tells you to take it to a post office ! Oh and by the way read the 20 page policy etc for it to tell you to read the tiny print on WHY you cannot bank money ? ( This was advice given by online staff !! Some of Lloyd’s staff need to be aware of these ludicrous statements and actually “ defend” Lloyd’s to the point of arguing .... I give up”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“"I found that the customer service after purchasing the car insurance very un helpful "”
Helpful Report
(Car Insurance) - Posted 1 year ago
Anonymous
Verified Reviewer
“I'm 80 years old and have suffered several difficulties in trying to open an account and since finally managing to get one. I have written to the CEO Mr Charlie Nunn, many times but his office have ignored all my correspondence. I simply get automated texts saying someone will be in touch, but they never do. I can't help thinking they are ageist? My daughter had her complaint dealt with promptly and efficiently.”
Helpful Report
Posted 1 year ago
Fred
Unverified Reviewer
“Bad bank that cuts your credit.”
Helpful Report
Posted 1 year ago
Mr M
Unverified Reviewer
“'Excellent, but at poor customer service' Like most people, i fell victim to multi-layered crypto scam operation using my debit visa card. The money was being circulated to the scam company via a crypto exchange, but still using Lloyds services. When i made a chargeback to the disputes team using the evidence i had, i was spoken to very aggressively and was told: 'NO, no you have to bugger off and go to the crypto exchange'. I was shocked i had been spoken to like this. After the above, i made an official complaint and was dealt with my by the complaints manager of Lloyds Bank. Would you believe that she told me the following: 'Yes, i think this is a scam but this is a lot of money you lost; We (the group) do not have this kind of money'! ... i was shocked at their service response despite having evidence presented to them in a very professional manner. ME: I then responded saying: 'how can you say you have no money to refund the customer'? ME: After this, i was was very furious then told them 'what if the ombudman service tell you to refund me the scammed money i lost?' Lloyds complaints: 'Well, if they say then, yes, we will reimburse you the money'! This was the unprofessional service I had received from the complaints department despite having a Crime reference number by 'UK Action Fraud' and evidence presented to them of the scam company. 6 months after the above telephone conversation i had with them, Lloyds bank got fined a record £90.5 million for misleading insurance customers....it bloody serves them right to tell me that 'we do not have this kind of money'! Its been two years this month that ive been suffering, so my only hope now is the ombudmans service and that they get it right! So, yes, 'Excellent, but at poor customer service'.”
Helpful Report
Posted 1 year ago
Adrian Page
Verified Reviewer
“"Fine, but a bit unclear how to make a claim if needed"”
Helpful Report
(Car Insurance) - Posted 1 year ago
Stuart May
Verified Reviewer
“"Glad I signed up. They have looked after me very well for which I am very grateful "”
Helpful Report
(Car Insurance) - Posted 1 year ago
Anonymous
Verified Reviewer
“Unable to access money as outside the country and have changed phone number. Then an hour and forty minutes on the phone to update details. Finally, when trying to buy goods online get a message saying it can take up to 48 hours to process. It is now 72 hours and still unable to access my account.”
Helpful Report
Posted 1 year ago
Lloyds Bank is rated 2.6 based on 1,069 reviews
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