Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,231 Reviews

38 %

of reviewers recommend Lloyds Bank

Company Reviews

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2.5

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seemed to me to be a reasonable buy compared to a lot of others”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Useless OLD FARTS! The worst customer service ever! Feel like they are making you a favor while making money or your savings! The one in HERNE BAY Uk are the worst!!! Someone should replace them asap!🤬🤯🤮 WHAT A BAD ADVERTISEMENT FOR A BANK!”

Helpful Report

Posted 7 years ago

“Easy to deal with everything was sorted fast with no problems.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I took out car Insurance in February 2018 which at the time was a reasonable price for Comprehensive cover. However, after three months we decided to change car from a 2.0ltr Alfa Romeo to a Hyundai Tuscan Diesel. Lloyds wanted to charge me £75 admin to change and the monthly repayment option was more than double. It really was cheaper to keep the Alfa insurance and take out a new policy for the Hyundai and save £12 per month! How on earth can this be possible????”

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Posted 7 years ago

“Simple process for switching current accounts”

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Posted 7 years ago

“Cost £105 to cancel my policy when I sold the car. £25 a time to update items.”

Helpful Report

Posted 7 years ago

“Sensible cost, desired cover. Communication was direct and straightforward.”

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(Car Insurance) - Posted 7 years ago

“I made a mistake to join this bank so you don't. The staff is so unhelpful, it has been 3 weeks I have moved to another adress, and they still won't chang my address telling me I need to call them from their app which I did. The staff is so inconsistent with their info it just makes you mad.”

Helpful Report

Posted 7 years ago

“Did not realise the substantial extra charges which were added to make changes to policy details, had I known perhaps I would have thought twice before purchasing policy”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very easy,simple and fast to get set up and organised”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I trust lloyds they are fair and care about their customers.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Good value for money, good cover and easy to understand policy.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“I find them easy to use”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They just seem to want to make things as complicated and difficult as possible, having these little tiny problems which end up leaving you having to wait weeks for a 'simple' solution. it makes you feel a bit played.”

Helpful Report

Posted 7 years ago

“Worked well.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“As our LLoyds bank is so helpful decided to use them for car insurance. no problems so far.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Asked for. A. Bank. Statement. For three months. No sign. Of it. When. I told them. We. Would. Be. Change. Banks. Guess what turned up. Your. Right a. Bank. Statement”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have had the worst banking experience ever with this bank. I applied for a year loan of 3k but I ended up paying back more than 4,5k with the interest fees. Thats almost 50% interest fees. When they asked me to sign the loan of 30% APR I wasn't explained correctly the fees I'd be charged off and the senior of Oxford street branch told me they will decrease my interest fees due of been too high but they never did. Avoid at any cost this bank! 30% APR that supposed to be plus other hidden interest fees my one year loan ended up paying back around 50% interest fees on top. For a £3,000 loan paid in total £4,380 :((((( Also dont trust the positive reviews here as they have been written by Lloyds staff. For legit reviews about Lloyds bank check trustpilot website which Lloyds bank has 1 star out of 5 from more than 500 reviewers. I hope this bank close down very quick for ripping people off.”

Helpful Report

Posted 7 years ago

“Twice spoken to Lloyds regarding cancelling my motor policy, not once was mentioned about a cancellation fee, or the time used. So rang the other insurance and paid the £45 instalment. Only to ring LLoyds back up for them to tell me you now owe us £50 cancellation fee, also an extra £22 shortfall fee. Said my fault I should have read the documents. I rang for your advice, no mention of fees. otherwise why would I start a new policy up knowing I still owe you £22. I would have waited. be warned if starting a new policy before getting stung.....”

Helpful Report

Posted 7 years ago

“Lloyds bank motor insurance covered my car for a year. When that was up, I found a cheaper provider for the next year. On the day my insurance expired, I received an email telling me my Lloyds insurance had automatically renewed. I rang them to discuss and was told my policy had been cancelled and a full refund would be forthcoming 5 days later. A week later, my refund still hasn't arrived. I call again - guess what, the refund hasn't been processed yet. I am assured it will be processed today but could take another 10 days. I am overdrawn, for which I will be charged, not due to be paid for another week and the refund is not coming for the insurance I didn't agree to purchase for another 10 days. I have lodged a complaint, asked for a goodwill payment to cover my costs and will never buy anything from Lloyds again.”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.5 based on 1,231 reviews