Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,256 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“spend ages on the phone because the automatic voice is ineffective. thy didn't write my postcode properly so I waited more 15 days to get a new debit card. some of their call centre are in scotland so the reception is bad and I cant understand anything with a scottish accent.they don't have enough employees so you wait way too long in the queue.”

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Posted 8 years ago

“A very effective insurance, easy to arrange and cost effective”

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(Car Insurance) - Posted 8 years ago

“Had a meeting to get an overdraft and a consolidation loan. I was given no information on how long the appointment would be before hand so I went in my lunch break. I was on time at 12:25 for a 12:30 appointment. I had to wait 20 minutes. Then when I was in the appointment I was told it would take an hour and half. I then decided to just go for the overdraft option. I was then told to sit through 2 very patronising videos on how I had to pay for the product etc. This shows how Lloyds do not put any faith in the staff that work for them. I had my overdraft excepted, thank god as I wasted an 1hr 30mins of my life going through this antiquated process. As soon as I got back to work my colleague got an overdraft over the phone with his bank in less than 2 minutes. Ridiculous.”

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Posted 8 years ago

“Having been a company business customer of Lloyds since the 1940’s (not me personally) We were informed that our account charges were doubling in June by a mail shot. And that any local agreement would be cancelled! We contacted our business Manager to express our concerns who said he was not interested in helping reference the charges. On being informed we would be moving banks, he stated “That’s Banking” How arrogant....”

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Posted 8 years ago

“Straight forward, easy to set up”

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(Home Insurance) - Posted 8 years ago

“Seemed to me to be a reasonable buy compared to a lot of others”

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(Home Insurance) - Posted 8 years ago

“Useless OLD FARTS! The worst customer service ever! Feel like they are making you a favor while making money or your savings! The one in HERNE BAY Uk are the worst!!! Someone should replace them asap!🤬🤯🤮 WHAT A BAD ADVERTISEMENT FOR A BANK!”

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Posted 8 years ago

“Easy to deal with everything was sorted fast with no problems.”

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(Car Insurance) - Posted 8 years ago

“I took out car Insurance in February 2018 which at the time was a reasonable price for Comprehensive cover. However, after three months we decided to change car from a 2.0ltr Alfa Romeo to a Hyundai Tuscan Diesel. Lloyds wanted to charge me £75 admin to change and the monthly repayment option was more than double. It really was cheaper to keep the Alfa insurance and take out a new policy for the Hyundai and save £12 per month! How on earth can this be possible????”

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Posted 8 years ago

“Simple process for switching current accounts”

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Posted 8 years ago

“Cost £105 to cancel my policy when I sold the car. £25 a time to update items.”

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Posted 8 years ago

“Sensible cost, desired cover. Communication was direct and straightforward.”

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(Car Insurance) - Posted 8 years ago

“I made a mistake to join this bank so you don't. The staff is so unhelpful, it has been 3 weeks I have moved to another adress, and they still won't chang my address telling me I need to call them from their app which I did. The staff is so inconsistent with their info it just makes you mad.”

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Posted 8 years ago

“Did not realise the substantial extra charges which were added to make changes to policy details, had I known perhaps I would have thought twice before purchasing policy”

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(Car Insurance) - Posted 8 years ago

“Very easy,simple and fast to get set up and organised”

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(Car Insurance) - Posted 8 years ago

“I trust lloyds they are fair and care about their customers.”

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(Car Insurance) - Posted 8 years ago

“Good value for money, good cover and easy to understand policy.”

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(Home Insurance) - Posted 8 years ago

“I find them easy to use”

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(Car Insurance) - Posted 8 years ago

“They just seem to want to make things as complicated and difficult as possible, having these little tiny problems which end up leaving you having to wait weeks for a 'simple' solution. it makes you feel a bit played.”

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Posted 8 years ago

“Worked well.”

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(Car Insurance) - Posted 8 years ago

Lloyds Bank is rated 2.5 based on 1,256 reviews