Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,262 Reviews

37 %

of reviewers recommend Lloyds Bank

Company Reviews

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2.5

Based on 1,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price (for this year - introductory offer). Will be interesting to see what the renewal price is like, especially as I had to make a claim. Claims experience was really good as far as it goes. The stuff that could be sorted over the phone was done immediately i.e. some cash that needed to be reimbursed was done so straight away. But the claims handlers and contractors involved in doing remedial work in our house did seem to drag the process out for quite a while. We ended up without having a usable shower in our en suite for about 3 months! What started as just a shattered shower door ended up with the whole room being retiled.”

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(Home Insurance) - Posted 8 years ago

“Chose it on price, seemed to have all I required.”

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(Car Insurance) - Posted 8 years ago

“worst bank ever-arbitrary closure of accounts ...missing funds...unauthorized transactions thanx to criminal insiders in the bank etc....”

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Posted 8 years ago

“I was shoulder surfed by a fraudster who obtained my card and pin. Lloyds bank suspected fraudulent activity yet still let the thief make 9 transactions from my account, The last two transactions in LLOYDS BANK, no checks made just handed over the balance in my account. Bank think they have done nothing wrong and blame me for "gross negligence". One would think with CCTV being available at all 9 locations, thief would be caught. Bank deem it a "criminal act" and a police matter, Police are too busy to look into it and review CCTV.”

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Posted 8 years ago

“Gave lloyds bank a cheque for £30,000 and they lost it. Bankers”

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Posted 8 years ago

“Easy to fill in and good for comparison”

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(Car Insurance) - Posted 8 years ago

“Very helpful for my car insurance never hear from them”

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(Car Insurance) - Posted 8 years ago

“Nothing went wrong - it was just Lloyds sheer GREED. They raise the price by £140 to a total of £458.88, but are prepared to drop it to £358.46 when I tell them that is the price offered to me by AGE CONCERN.”

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Posted 8 years ago

“Terrible customer service. Wouldn't allow me to add a car for a day when mine was in the garage. Automated answer when you call. Won't let you stop auto renew online.”

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Posted 8 years ago

“Lloyds Banking is, without a question, the worst bank I have ever had the displeasure of interacting with. I have put £500,000+ into the bank this year and, yet, despite being abroad due to illness, have been treated like absolute sh*t. From their enormous ‘foreign transaction fees’, to their ‘customer service’ and their ridiculous (and to my mind) criminal currency exchange fees, I have NEVER encountered such wanton incompetence and such a thieving, self serving attitude. STAY AWAY- or change to a decent bank like METRO (who I have no affiliation with) but are fair and upfront (as much as a bank can be).”

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Posted 8 years ago

“Really pleased with this service”

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(Car Insurance) - Posted 8 years ago

“Smooth process”

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(Car Insurance) - Posted 8 years ago

“Satisfied”

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(Car Insurance) - Posted 8 years ago

“I called at Lloyd’s Bank in Raleigh Street in Plymouth to hand in some paperwork re setting up a business account with a colleague. The friendly and super-helpful staff were really busy but they never lost their professional and cheerful approach. I don’t have a personal account with Lloyd’s but I am considering it now.”

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Posted 8 years ago

“Try to claim on my policy but couldn't. Same old story. Extreme weather can only cause damage - not constant rain followed by flash downpours. Don't buy policy with this company.”

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Posted 8 years ago

“Great policy easy to set up and the staff are helpful and help explain any queries or worries.”

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(Car Insurance) - Posted 8 years ago

“As with all insurance you never have a problem until you have a problem. I am unable to fault the insurance to date !”

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(Car Insurance) - Posted 8 years ago

“Caused massive disruption to my business. Put our company account on hold for outstanding correspondence and would not release our money until they had this, even though there are no loans or overdrafts on the account. Complete lack of contact and support, resulting in none of my guys being paid days before Christmas. Thanks for nothing. Furious with Lloyds for putting us in this position.”

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Posted 8 years ago

“After chasing them for a week with 24 telephone calls my Emergency Policy people refused to pay for drain blockage and suggested I claim on my Building/Contents Policy. I drafted a letter explaining the emergency and sent the invoice to them after, I had to bring in my own Rodding Engineer. They refused to cover it and typically played on the wording of my Policy. I will not renew my policy's with them in 2018. 2/10”

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Posted 8 years ago

“required advice, we got what we wanted, thanks to the younge lady at the other end of the phone. Able to put the matter to rest, without any futher help. It did help with the knowlege that if further help was required it was there.”

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(Home Insurance) - Posted 8 years ago

Lloyds Bank is rated 2.5 based on 1,262 reviews