Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,256 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful for my car insurance never hear from them”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Nothing went wrong - it was just Lloyds sheer GREED. They raise the price by £140 to a total of £458.88, but are prepared to drop it to £358.46 when I tell them that is the price offered to me by AGE CONCERN.”

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Posted 8 years ago

“Terrible customer service. Wouldn't allow me to add a car for a day when mine was in the garage. Automated answer when you call. Won't let you stop auto renew online.”

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Posted 8 years ago

“Lloyds Banking is, without a question, the worst bank I have ever had the displeasure of interacting with. I have put £500,000+ into the bank this year and, yet, despite being abroad due to illness, have been treated like absolute sh*t. From their enormous ‘foreign transaction fees’, to their ‘customer service’ and their ridiculous (and to my mind) criminal currency exchange fees, I have NEVER encountered such wanton incompetence and such a thieving, self serving attitude. STAY AWAY- or change to a decent bank like METRO (who I have no affiliation with) but are fair and upfront (as much as a bank can be).”

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Posted 8 years ago

“Really pleased with this service”

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(Car Insurance) - Posted 8 years ago

“Smooth process”

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(Car Insurance) - Posted 8 years ago

“Satisfied”

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(Car Insurance) - Posted 8 years ago

“I called at Lloyd’s Bank in Raleigh Street in Plymouth to hand in some paperwork re setting up a business account with a colleague. The friendly and super-helpful staff were really busy but they never lost their professional and cheerful approach. I don’t have a personal account with Lloyd’s but I am considering it now.”

Helpful Report

Posted 8 years ago

“Try to claim on my policy but couldn't. Same old story. Extreme weather can only cause damage - not constant rain followed by flash downpours. Don't buy policy with this company.”

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Posted 8 years ago

“Great policy easy to set up and the staff are helpful and help explain any queries or worries.”

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(Car Insurance) - Posted 8 years ago

“As with all insurance you never have a problem until you have a problem. I am unable to fault the insurance to date !”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Caused massive disruption to my business. Put our company account on hold for outstanding correspondence and would not release our money until they had this, even though there are no loans or overdrafts on the account. Complete lack of contact and support, resulting in none of my guys being paid days before Christmas. Thanks for nothing. Furious with Lloyds for putting us in this position.”

Helpful Report

Posted 8 years ago

“After chasing them for a week with 24 telephone calls my Emergency Policy people refused to pay for drain blockage and suggested I claim on my Building/Contents Policy. I drafted a letter explaining the emergency and sent the invoice to them after, I had to bring in my own Rodding Engineer. They refused to cover it and typically played on the wording of my Policy. I will not renew my policy's with them in 2018. 2/10”

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Posted 8 years ago

“required advice, we got what we wanted, thanks to the younge lady at the other end of the phone. Able to put the matter to rest, without any futher help. It did help with the knowlege that if further help was required it was there.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“I have always found Lloyds Bank very helpful, and the cost of insurance with them is quite competitive.”

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(Car Insurance) - Posted 8 years ago

“Been with Lloyds Insurance for 35 years, Had 2 floods, and after 24 months, still no settlement”

Helpful Report

Posted 8 years ago

“Tried to downgrade my account unable to action online spent 50 minutes on phone before getting through to an adviser only to be cut off after ten minutes Raised complaint after 40 minutes they were unable to resolve as couldn't as a call back to change my account all they could do was transfer me to the team responsible. After 40 minutes still holding on hung up and raised another complaint Time to change banks”

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Posted 8 years ago

“cancelled van insurance and had two months money too be refunded the same amount it takes to cancel what a big con when Lloyds don't insure you anyway Ageas insurance ltd do SO NEXT TIME CUT OUT THE MIDDLE MAN GO STRAIGHT TO AGEAS”

Helpful Report

Posted 8 years ago

“Awful customer service cannot get through on phone Anytime of day or night”

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Posted 8 years ago

“DON'T BUY LLOYDS BANK HOME INSURANCE - where are these "good" ratings coming from? Took one whole hour to get a quote and another half hour NOT to take out insurance. The operator kept telling me they were "regulated" and kept reading me long repetative scripts about items that did not apply to me. However many times I said they did not apply to me, she still insisted she had to read everything to me. When I changed to a manager, he did the same. If they are this bad before purchase, what are they going to be like in the event of a claim. All this is compatable with general Lloyds Bank inefficiency. Strongly suggest you stay away - do not consider taking out insurance with this organisation unless you have time to waste.”

Helpful Report

Posted 8 years ago

Lloyds Bank is rated 2.5 based on 1,256 reviews