Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,231 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted with customer service and customer relations manager, over the course of one week I have phone Lloyds every day to discuss my account I have been cut off, put on hold for hours and then cut off, told to ring back another day and today finally got through to the correct department only to be told they have no authority and kept me in the call for 3 hours. I have been a life long customer but not anymore, I could not even talk to someone who could speak English properly. Terrible terrible service shame on you Lloyds!!!”

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Posted 8 years ago

“More than.pleased with there service”

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(Car Insurance) - Posted 8 years ago

“Vivisectors_politicians_and_the_law_are_murderers@hotmail.com, The_law_is_worse_than_criminal_and_a_law_unto_itself@outlook.com, NB: PLEASE forward to Anglo Swiss Mining, whom the last I heard operated out of Hastings, Vancouver, British Columbia, Canada. And one should be able to just copy and / or cut and past their e-mail address and name therein and not have to endure the tedious task of typing as such, as you've already wasted 27 years of my life and money endeavouring to find and equitable resolution to the mess your bungling incompetents created! T H A N K S”

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Posted 8 years ago

“Two nights spent an hour on the phone in a queue only to be cut off by an automated message saying there are too many calls in the queue”

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Posted 8 years ago

“Simple, straight forward happy to be with them@”

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(Car Insurance) - Posted 8 years ago

“Credit Card Interest Charges applied to account on a Sunday...... then an 'Over-limit' charge applied (£12). I am fairly sure they did not used to do this on a Sunday as I (and probably most people) don't often check their 'Balances' on a Sunday. If applied on a Monday morning, I would have sufficient time to redirect funds to cover the Interest charges without having to pay the £12 'Over-limit' charge. Yes, it should not get to this but why are Lloyds Bank applying these Interest charges on a Sunday?! (so they can add the 'Over-limit' charge possibly?)”

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Posted 8 years ago

“Very good throughout I do recommend”

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(Car Insurance) - Posted 8 years ago

“I lamentably purchased some shares from their Branch at Henlow Village, Bedfordshire, albeit, 1990, then valued at £750, But the incompetants, mis-placed them in their vaults and they didn't materilise for 3 years, where upon I was after enumerable enquiries notified about as such. In the meantime, however they had devalued so much, that Anglo Swiss Mining issued a 2 for 1 notice. But those other bungling incompetants also mis-placed them, where upon a decade post purchase thereof, when I had then returned them to Hastings., Vancouver British Columbia, Canada, they had devalued so much as to be renderered all but worthless. If memory serves me correctly, circa 12 Dollars? However, having said that, and what I have since learned, I have more regrets about the environmental impact than monetary loss thereof. But it doesn't detract from the fact that this catalogue of gross incompetance and derelictionof duty of care and responsibility rests with Lloyds Banksters! Needless to say, this was my first and only ever share purchase. Despite that, having been robbed as I was in Latin America, not once but thrice I cannot possibly thank Lloyds (Middlesbrough) Bank (Branch). This because to my consternation, they received the postcare I had then forwarded in 1990, from South America and credited my bank account, £100, which enabled me to not only travel on and /or return, which I may not otherwise have been able to do so. Not only that, but I could only afford to pay £70 upon return and despite offering to refund the difference, upon receiving my student grant, some months later, they generously declined and wrote it off.”

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Posted 8 years ago

“good insuranc”

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(Car Insurance) - Posted 8 years ago

“great service”

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(Car Insurance) - Posted 8 years ago

“asked for a small overdraft to help our business ltd since 2014 and they turned us down as it was to help with our short fall due to illness and it was to help pay a bill not happy as they promote helping small business”

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Posted 8 years ago

“Had a flood in December 2015, and still out of the property in October 2017, a total mess by Lloyds Insurance,400 e mails, slow contractors,not wanting to pay various bills, alternative accommodation,not paid, jobs agreed to do, not done, a total mess. I have been with Lloyds Insurance 35 years, and first claim It will be the last claim as I will be moving to a better Insurance Company. Read the small print always!”

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Posted 8 years ago

“I was happy with originally the service. The issues began when I became unemployed and was charged 25 pounds for changing my employment status and a hike in premium. When I became employed again it was another charge and my premium stayed the same. Upon cancellation there was another 55 quid charge. Over 100 pounds in charges is disgusting. I got a newer car worth more than the old one insured elsewhere for half the price with this one. Avoid at all costs!”

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(Car Insurance) - Posted 8 years ago

“Yes I’m very happy with this insurance company”

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(Car Insurance) - Posted 8 years ago

“Professional and easy to deal with.”

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(Car Insurance) - Posted 8 years ago

“Recently made a telephone claim through chargeback on my visa debit because of the monarch collapse and was happily gobsmacked to see the money back in my account 3 days later, the ref was D1573793 just want to say thanks”

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Posted 8 years ago

“Tried to claim on my house insurance & although it said on both house and contents insurance fixed pipes included, on attempting to make a claim on the fixed pipe from my stop tap to the stop valve in the road I was told I wasn't covered. So will be looking for a new insurance company next year at renewal.”

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Posted 8 years ago

“Disgusting ripoffs! Don't trust them to not take the mickey with yearly ninja increases. Ours is now so expensive it makes me sick to think just how much money they've taken over the years.”

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Posted 8 years ago

“If you card is lost or stolen and fraudulently used Lloyds will do nothing. They will send you a new card but you will not recover your money.”

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Posted 8 years ago

“only problem I had was that I did not have option to have the policy sent to me”

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(Car Insurance) - Posted 8 years ago

Lloyds Bank is rated 2.5 based on 1,231 reviews