Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.52

2.5 Rating 1,228 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Lloyds Bank 1 star review on 26th June 2025

Jemmy

Lloyds Bank 1 star review on 13th June 2025

Francisolivia771 At Gmail.com Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For almost 20 years I've been a customer of Lloyds Bank. I used to be almost resident in various countries, from the least developed to the highly developed. I haven't had any reason for disappointment. Instead, bank service is always on the top. In 2022 I am quite frequently visiting the Strand branch of the bank in London. I want to say a BIG THANKS to the whole team and the manager. Always helpful, always professional, always kind and trustful. THANKS for highly professional approach. It is very important to all, but especially foreigners.”

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Posted 3 years ago

“"Customer service is extremely difficult to get through to,over the phone and if you do,they appear incompetent to deal with your request."”

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(Car Insurance) - Posted 3 years ago

“A scammer diverted over £50.000 to a fraudulant account at Lloyds despite several requests to call in the police they have not done so. How much money has to be stolen before Lloyds call in the police ?”

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Posted 3 years ago

“today I was forced to move my bank accounts from Lloyd to Santander after suffering terrible verbal abuse from an employee at my local branch. I originally tried to bring this incident to the attention of the branch manager but found her to be unhelpful and dismissive. The staff at Santander were the polar opposite and had all my accounts transferred in no time at all.”

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Posted 3 years ago

“Closing my 15 year olds fostered young persons account . no explanation.. upset them as he was proud to have a bank card.. no explanation so we can fix it Shame on you Lloyds.. I have been with you over 24 years and encouraged all my fostered young people to start banking with you.. not anymore”

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Posted 3 years ago

“"Easy and competent to deal with."”

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(Car Insurance) - Posted 3 years ago

“Lloyd's Bank have NOT addressed the financial abuse of my parents. The bank DID NOT do a proper capacity check when putting my mother's monies into a joint account with her abuser. Northumberland County Hall has apologised "unreservedly" for allowing the abuse to continue. My father was admitted to hospital with malnutrition despite large savings being "held" whilst benefits were claimed. A Mr Robinson from the complaints department stated he would resolve my complaint to a "satisfactory outcome"...This to most people would indicate acknowledgement of mistakes; financial recompense and even action against the abuser. However, Mr Robinson's conclusion (in the words of the great Father Ted) was to do "Feck all"... DISGRACEFUL bank - although staff on the phone have apologised for the huge stress caused (and said monies should be returned) the complaints department seems oblivious to the harm done. Not the "listening" bank but the bank who "protects abusers"... We are having peaceful protests outside of Lloyd's in Grey Street, Newcastle Upon Tyne.”

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Posted 3 years ago

“" Good insurance company. No complaints at all . \r\nUnfortunately they are expensive so may not use them again "”

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(Car Insurance) - Posted 3 years ago

“superb customer service”

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Posted 3 years ago

“"Lloyds insurance provided an excellent customer service support when I needed clarification. I would be renewing my policy with them ."”

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(Car Insurance) - Posted 3 years ago

“"Very happy with policy all my requirements covered and advised any problems or changes I may want I just have to call "”

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(Car Insurance) - Posted 3 years ago

“When is a bank not a bank ? When it refuses your money and tells you to take it to a post office ! Oh and by the way read the 20 page policy etc for it to tell you to read the tiny print on WHY you cannot bank money ? ( This was advice given by online staff !! Some of Lloyd’s staff need to be aware of these ludicrous statements and actually “ defend” Lloyd’s to the point of arguing .... I give up”

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Posted 3 years ago

“"I found that the customer service after purchasing the car insurance very un helpful "”

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(Car Insurance) - Posted 3 years ago

“I'm 80 years old and have suffered several difficulties in trying to open an account and since finally managing to get one. I have written to the CEO Mr Charlie Nunn, many times but his office have ignored all my correspondence. I simply get automated texts saying someone will be in touch, but they never do. I can't help thinking they are ageist? My daughter had her complaint dealt with promptly and efficiently.”

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Posted 3 years ago

“Bad bank that cuts your credit.”

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Posted 3 years ago

“'Excellent, but at poor customer service' Like most people, i fell victim to multi-layered crypto scam operation using my debit visa card. The money was being circulated to the scam company via a crypto exchange, but still using Lloyds services. When i made a chargeback to the disputes team using the evidence i had, i was spoken to very aggressively and was told: 'NO, no you have to bugger off and go to the crypto exchange'. I was shocked i had been spoken to like this. After the above, i made an official complaint and was dealt with my by the complaints manager of Lloyds Bank. Would you believe that she told me the following: 'Yes, i think this is a scam but this is a lot of money you lost; We (the group) do not have this kind of money'! ... i was shocked at their service response despite having evidence presented to them in a very professional manner. ME: I then responded saying: 'how can you say you have no money to refund the customer'? ME: After this, i was was very furious then told them 'what if the ombudman service tell you to refund me the scammed money i lost?' Lloyds complaints: 'Well, if they say then, yes, we will reimburse you the money'! This was the unprofessional service I had received from the complaints department despite having a Crime reference number by 'UK Action Fraud' and evidence presented to them of the scam company. 6 months after the above telephone conversation i had with them, Lloyds bank got fined a record £90.5 million for misleading insurance customers....it bloody serves them right to tell me that 'we do not have this kind of money'! Its been two years this month that ive been suffering, so my only hope now is the ombudmans service and that they get it right! So, yes, 'Excellent, but at poor customer service'.”

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Posted 3 years ago

“"Fine, but a bit unclear how to make a claim if needed"”

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(Car Insurance) - Posted 3 years ago

“"Glad I signed up. They have looked after me very well for which I am very grateful "”

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(Car Insurance) - Posted 3 years ago

“Unable to access money as outside the country and have changed phone number. Then an hour and forty minutes on the phone to update details. Finally, when trying to buy goods online get a message saying it can take up to 48 hours to process. It is now 72 hours and still unable to access my account.”

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Posted 3 years ago

“Not worth any stars absolutely terrible”

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Posted 3 years ago

Lloyds Bank is rated 2.5 based on 1,228 reviews